The Motion versioning follows the Semantic Versioning guidelines.

Dec 19, 2023

Fixed

[XM-1919][XS-9928] Fixed issue with Mohtime for outbound calls that was always 0. With this fix in report_call table column Mohtime shows correctly the time of hold duration during the call

[XM-2095][XS-10188][XS-10191][XS-10196][XS-10205] Fixed issue with Users could not access /analytics/Extracted Reports section. With this fix user with permissions on Analytics section can enter correctly on Extracted Report

Dec 14, 2023

Fixed

[XM-2089][XS-10139] Fixed issue with SAML Single Sign-On not working with 3.28.0

Dec 13, 2023

Fixed

[XM-442][XS-7401] Fixed issue with error pagination in Presence section, now solved

[XM-993][XS-8503] Fixed issue with inline pictures and attachments, now visible correctly for Agents

[XM-1405][XS-8593] Fixed issue with Admin account, editable from other Admins. With this fix Admins can not modify/delete admin with id=1 → Users | Create a UserPreview

[XM-1490][XS-9105][XS-10020] Fixed issue with Max Capacity not respected if chat was transferred: if an agent has reached Max Capacity and he/she is selected for the transfer, an information box will appear because the agent can not receive any further interactions

[XM-1492][XS-8887] Fixed issue with waiting queue calls icon, not updating correctly when inbound calls arrived. Now when an inbound call is received, agent views notification number of waiting queue calls on the relative icon

[XM-1500] Fixed issue with AI Tools buttons, displayed also if license was not enabled. With this fix, page doesn’t show AI Tools buttons on voice recordings if they are not enabled on license

[XM-1501] Fixed issue with Play and Download actions, not working in Edit Voice Recording section if AI Tools license was disabled. Play and download buttons are now working correctly

[XM-1507] Fixed issue with Transcribe, Sentiment Analysis and Post call analytics activations: these AI tools options can be launched on Voice Recordings section only if they are enabled on Settings → General → A.I. Tools

[XM-1578] Fixed issue with tooltips, not visible for Play and Download actions in Voice Recordings edit. With this fix tooltips are now viewable correctly

[XM-1795][XS-9642] Fixed issue with Voice trigger, which opened the wrong contact List with preview campaign. With this fix if you have the same phone number in listA and listB and you add listA in the queue campaign while you create a trigger with Contact Manager action (selecting listB and Ignore dialer contact id = Yes) , the trigger opens correctly the contact in listB

[XM-1855] Fixed issue with multiselect with Sentiment Analysis, not working. With this fix when admin selects multiple voice recordings, it’s possible to launch Sentiment Analysis correctly

[XM-1861][XS-9726] Fixed issue with Realtime data, not correct. With this fix the data are correctly viewed

[XM-1865][XS-9885] Fixed issue with TextBox, not opening on OpenChannel interactions. With this fix when agent receive an OpenChannel message, they can reply to the interaction through text box

[XM-1876][XS-9684][XS-9383][XS-10128] Fixed issue with incorrect talk time duration in reports and doubled records on report_member. With this fix strings are not doubled and data appear correct

[XM-1941] Fixed issue with Agent Profiles permissions: if a user has permissions on Agent Profile section but not on Agent section, the user can not view the list of Agents. Moreover if he tries to create an Agent Profile he can not see agents

[XM-1952][XS-9996] Fixed issue with autoreply mail, not saving images. With this fix if you insert an image in autoreply mail action, this is saved correctly

[XM-1959] Fixed issue with permissions on internal messenger: user can see and chat only with specific agents for which they have relative permissions

[XM-1986][XS-10058] Fixed issue with Agents not able to search for calls: agents can use search bar by digiting phone number and the search shows calls associated to selected number correctly

[XM-1993][XS-9113][XS-10158] Fixed issue with triggers, not working on email channel (by setting as conditions account=X AND interaction=Closed and as action Browser with CTI URL type) when agent answered to email and then clicked on “Send and Close”. With this fix action set in trigger is correctly run and in trigger log data is saved correctly after the closing action

[XM-2014][XS-10166] Fixed issue with Queue Campaign, which didn’t originate calls even if agents logged in were available. With this fix calls are generated correctly

Improvement

[XM-576] Implementation of notification section on agent panel to show a notification when a new interaction arrives → Agents | AccountPreview

[XM-1560][XS-9485][XS-10086] Improvement in restore contacts for queue campaigns: if admin/user tries to restore contacts and one or more have been deleted from Contact Manager, the user receives the message with the warning that he can’t restore removed contact(s)

[XM-1571][XS-9034] Added in mail account advanced settings a way to filter incoming email by IMAP headers. Useful for Antispam and Antivirus scanner → Email Accounts | IMAP headers filterPreview

[XM-1638][XS-9621] Improvement of transcribe, by showing external user’s telephone number or internal agent’s name → Quality Analysis with AWS Account | How it worksPreview

[XM-1692][XM-1693] Improvement of multiselect in new client experience: by clicking on a row with multiselect option it’s possible to keep different rows selected (or deselected). Moreover when you select a single resource by using multiselect option you can view multiselect checkbox

Dec 4, 2023

Fixed

[XM-2004][XS-10087][XS-10088] Fixed issue with outprefix extension: with this fix changes on webRTC apply without hard refresh and they are  saved correctly in call history V3

[XM-2010] Fixed issue with unexpected parenthesis in call history: with this fix these parenthesis have been deleted

Nov 29, 2023

Fixed

[XM-155][XS-6459][XS-6440] Fixed issue with sound files/announcements in queue which were still played even if disabled. With this fix when an inbound call arrives and an announcement is disabled, it is not heard

[XM-430] Fixed issue with Internal Messenger group chat, where visualisation didn’t work correctly. With this fix group chat shows the correct order of messages from top to bottom. Morever user can view only agents for which he has user permissions

[XM-596][XS-7722][XS-7724] Fixed issue with Booked Agent break after disposition, not respected. With this fix if agent books a pause, it is maintained after sent disposition

[XM-1155][XS-9318][XS-10035][XS-8764] Fixed issue with report, which showed negative values: if there are some waiting interactions and 2 logged agents but one of them rejects request while the other accepts it, in the realtime the value is never a negative number

[XM-1226][XS-9036][XS-9879][XS-8881] Fixed issue with outprefix extension saved in call history: the column keepprefix has been added to report_call table, so making an outbound call the prefix used is shown only if Keep Prefix option is active.
At the same time if agent makes a call that has already a prefix, it is not shown twice while if agents click on the History to start a call, it’s possible to choose the prefix to use

Advanced Notes

DB Changes:

[XM-1394][XS-9187] Fixed issue with link at chat closing form, not opening in the right way. With this fix inserted link in closing message is shown correctly

[XM-1411][XS-9179] Fixed issue with 'updatedat' column in cm_contacts table not updated when a custom field is modified. With this fix the contact data are correctly updated if there are changes on custom fields

[XM-1475][XM-1983] Fixed issue with User Client: it was possible to view pages not provided by the enabled license by manually typing URL in the search bar. If you search a feature page for which you don’t have license permission, an “Unathorized” message is shown correctly; at the same time if you have enabled features you can reach them by sidebar or by path URL

[XM-1551][XS-9392] Fixed issue with ACW pause time in report_agent table, indicated as maximum time if agent logged out before the end of ACW: with this fix the ACW pause column marks the actual time until the logout and not the maximum time set in the queue

[XM-1630][XS-9490][XS-9565] Fixed issue with network connectivity popup, not always showing: with this fix popup appears every time connection is lost and this popup will close automatically only when the connection is active again

[XM-1850][XS-9851] Fixed issue with outbound mail interactions, where modal for creation note had not focus on the editor, by forcing the user to click before starting to type: with this fix when modal note is opened the autofocus remains in the textarea

[XM-1858][XS-9886][XS-9863][XS-10015][XS-9872] Fixed issue with canned answer space, doubled between rows: with this fix selected canned answer shows the text correctly

[XM-1862][XS-9869] Fixed issue with sender string not present in the GUI for SMS Skebby provider: with this fix message shows sender string correctly

[XM-1868][XS-9893] Fixed issue with user chat group, not showing agent’s name: with this fix when an agent/user/admin writes in a chat group, username is shown

[XM-1920][XS-8148] Fixed issue with accept message, not sent in some cases: by sending or receiving messages the interaction works correctly on all channels

[XM-1954] Fixed issue with webRTC bar reconnection: if webRTC bar loses connection, it automatically tries to reconnect when the connection returns

Improvement

[XM-495] Addition of date entry field for calls dispositions: the Agent, at the end of the call, can indicate a disposition date (in a dedicated field) → Voice Channel | Dispose callsPreview

[XM-1452][XS-9508] FEATURE PARTNERS ONLY Implementation of Service Users (that can be users or agents) with basic authentication always available. For these service accounts, by setting on database table users ServiceLogin = 1, it’s possible to login always with username and password also if Enforce MFA or Enforce SSO is active

[XM-1502] Implementation of Whisper Trascribe with OpenAI for Voice Recordings transcription → Quality Analysis with Open AIPreview

[XM-1518][XS-9402][XS-10014] Improvements and implementation for the swagger page https://YOUR_SERVER_ADDRESS/swagger-ui

[XM-1576][XS-8935] Implementation of URL type Custom Field and change of additional phones position, under custom field section on agent and admin visualisation → Global Custom Fields | Create a global custom fieldPreview Contacts | Contact DetailPreview

[XM-1643][XS-9489] Implementation of favorite timezone on settings old client → General Settings | Date/Time FormatsPreview

[XM-1680] Add Priority and Timeout editing in the Queue Group: it’s possible to edit queues inserted in queue group clicking on button in priority and timeout area → Queues Groups | Edit Priority and TimeoutPreview

[XM-1695] Improvement of multiselect on timings feature: if you choose multiselect standby checkbox, selection is maintained also on other table pages

[XM-1724] Update flags from License: if you haven’t inspectors, agent profiles or new experience enabled on license you don’t view relative sections in the sidebar

Nov 23, 2023

Improvement
[XM-1810] Optimization of requests on Asterisk for queue status and optimization of database queries

Nov 15, 2023

Fixed

[XM-1002] Fixed issue with import contacts that inserted like value 00:00:00 if schedule date field was empty. With this fix, by importing contact, the table cm_contacts in database has not that value

[XM-1385][XS-9173] Fixed issue with an error 400 which appeared to user with right permissions but unable to modify telephone password. The user is now able to change the password correctly and he views a success message

[XM-1597][XS-9809][XS-9864][XS-9908] Fixed issue with interaction dialog, too small for admin: with this fix, when admin clicks on “spy” on an interaction dialog, the page is shown correctly

[XM-1626] Fixed issue with Agent’s soft delete that displayed him in the hopper of a queue campaign for recall me option. With this fix when the recall agent is deleted, the hopper removes the agent association

[XM-1670] Fixed issue with deleted members section, by improving translations and dialog page

[XM-1912] Fixed issue with Whatsapp template and campaigns not working with User role. With this fix User, with relative permissions, can see the allowed sections correctly

[XM-1914] Fixed issue with default pause in Realtime section, which showed an error. With this fix Agent pause is shown correctly

[XM-1917] Fixed issue with SSO Active Directory: LDAP/AD legacy mode should check usernames as case insensitive

Improvement

[XM-709][XS-7932] Deletion of print icon on chat snippet: if on a chat website the option “show print icon” is off, it doesn’t appear in the chat

[XM-1410][XS-9829][XS-9098][XS-9711] Add possibility to configure the timeout of the request the server makes to obtain group license token. You need to set this parameter in .env file

And then you have to do npm run initialize. After Motion restart, the new timeout will be 60 seconds. Do not raise the timeout to more than 60000.

[XM-1427] On phonebar, when an agent is deleted (soft delete), he/she is logged out automatically

[XM-1465][XS-9307] Motion Translation in Khmerski

[XM-1907] Addition of missing sections on Settings → License. Under Channel Card admin can see the new sections Whatsapp Connector Inbound and Whatsapp Connector Outbound and the right number of Whatsapp Connector Inbound Sessions and Microsoft Teams Sessions → LicensePreview

[XM-1915] Added Whatsapp outbound license check: Admin/user can see Whatsapp Sections, like Templates and Campaigns (by reaching them also by search bar) only if it is enabled on license

Nov 8, 2023

Fixed

[XM-457][XS-9031][XS-7628][XS-8525] Fixed issue with Modern Auth mailbox, which randomly lost authentication. With this fix, download algorythm has been improved for Microsoft Outlook emails. Added Setting loginMailDelay which allows to avoid multiple email fetch at the same time, to avoid overloading cloud servers

[XM-987][XS-8794][XS-8802][XS-8500] Fixed issue with Group Campaign access via search bar: if a user without campaign group license searches it via bar, campaign group is not shown

[XM-1067] Fixed issue with contacts import, where there were problem importing additional phones: if on additional phones fields, at least one on them is filled, this data is visible in the additional phones

[XM-1250][XS-9349][XS-8932] Fixed issue with outbound calls dispositions, not written in report_call table: with this fix all dispositions are present in database

[XM-1303][XS-9014] Fixed issue with sentiment analysis reports not working. With this fix sentiment analysis report works correctly, by reporting e.g. for each agent a count for each sentiment and a sum of all sentiments + the percent of sum of sentiments

[XM-1320][XS-9044] Fixed issue with Openchannel download API not working correctly: with this fix attachment in openchannel interaction is downloaded in the correct format

[XM-1396][XS-9169] Fixed issue with mail dashboard that reloaded while scrolling interactions: with this fix when mail page is refreshed through the reload timeout, the agent is not taken back to the initial page. Moreover when an agent opens an unread email, upon refreshing the page, it also appears as open to the other agents in the same queue

[XM-1402][XM-1632][XS-9489] Fixed issue with recording date range, showing correctly only data set in the API that matches with indicated range of date

[XM-1489] Fixed issue with Booked Pause, not working with after call work: a new widget has been added to Realtime agents data to track booked pauses and the new environment variable XC_BOOKED_PAUSE_MONITORING has been implemented to manage the tracking of booked pauses on report_member table → Dashboards | Voice DashboardsPreview

[XM-1730] Fixed issue with After Call Work, not working when using Queue Groups: with this fix when agent hangs up the call, the ACW starts correctly

[XM-1802][XS-7965] Fixed issue with label translation to show messages to the client in the language chosen for the platform

[XM-1806] Fixed issue with Agent Pause: if an agent was in pause and admin added a queue to agent profile, the queue wasn’t in pause status. With this fix the queue results correctly in pause if Agent Status is equal to pause

[XM-1823] Fixed issue with Legacy method for ActiveDirectory SSO: with this fix login with this method works correctly

[XM-1886] Fixed issue with interaction with unread messages, which crashed the page. With this fix if you have an interaction with unread messages, the page loads correctly

Improvement

[XM-516][XS-7582] Update to .csv file import to map also social fields (like Facebook, Instagram, Telegram…)

[XM-1271] Implementation of Whatsapp Connector META also to create Outbound Campaigns → WhatsApp Meta Provider SetupPreview WhatsApp Outbound CampaignsPreview

[XM-1408] Logout implementation on New Client Experience

[XM-1509][XM-1510][XM-1511][XS-9091] Improvement of Google CloudTTS block for Cally Square projects → IVR Blocks | GoogleCloudTTSPreview

[XM-1681] Implementation of multiselect option of voice queues in queues groups creation → Queues Groups | Queue Groups configurationPreview

[XM-1721][XM-1898] Update UI XCALLY to show only features enabled on license (also on Realtime dashboard)

[XM-1804] Routealias variable is now properly valorized in the trigger on event "ring"

[XM-1837][XS-9725] Optimized query to fetch interactions

Oct 26, 2023

Fixed

[XM-1803] Fixed issue with voice extensions not updated when adding/removing Queues in Queues Groups. With this fix voice extensions relative to inbound/internal routes (which used that queue group) are correctly updated

[XM-1812] Fixed issue with uniqueid of report_queue and report_call by using Queue Groups: linkedid column has been added to report_agent and report_queue to JOIN them

Oct 18, 2023

Fixed

[XM-1021] Fixed issue with Insecure Direct Object Reference (IDOR), where some pages were accessed also to unauthorized users. With this fix an authorization scheme has been applied to make sure that authorizations are always checked in every function and an access denied window appears when necessary → script coming soon

[XM-1059][XS-8620] Fixed issue with Global Canned Answers which didn’t apply spacing in emails. With this fix inserted formatting is respected on email channel

[XM-1248][XS-8426] Fixed issue with unresponsive SMTP relay on IVR Send Mail Block. If you use a STMP relay service, replace the Send Mail block and do not enable “Wait for email to be sent” on the new block

[XM-1267] Fixed issue with some translations that had the wrong pointer, solved with this fix

[XM-1355][XS-9058] Fixed issue with Login with Active Directory not working, by adding a new LDAP/ActiveDirectory login strategy → Active Directory SSO | Configure Active Directory in XCALLYPreview

[XM-1494] Fixed issue with Group of Campaigns which caused Dialer blockage (Upon reaching the configured Quantity of a Group's Campaign, it occured that the getContactDialer was called with 0 contacts, by causing the loading of all contacts in the Campaign and the possible consequent blocking of Dialer). With this fix, the problem has been solved

[XM-1521][XS-9423] Fixed issue with screen recording download not working (record start time and end time weren’t written on GUI) . With this fix the system opens a window with all information from the video, which is played correctly

[XM-1569][XS-9128][XS-9444][XS-9616] Fixed issue with Booked Progressive campaign which blocked Dialer in some conditions with a lot of outbound queues. With this fix the problem has been solved

[XM-1728] Fixed issue with rows limit (250) in multiprofile table and queue timings table. If you create more than 250 profiles or timings, all of them are recovered correctly

[XM-1730] Fixed issue with automatic ACW didn’t work using queue groups. With this fix ACW starts correctly also using Queue Groups

[XM-1753][XS-8148] Fixed issue with Openchannel Accept Message function which didn’t correctly mark messages as read. A not null condition has been placed on waitingNotification

Improvement

[XM-1486][XS-9378] Add translation for Spanish: Staff → Deleted Members

[XM-1526][XS-8909] Enable Voice Recording by default, by switching on the new setting in section General Global Enable Voice Recording in new queues by default → General Settings | GlobalPreview

[XM-1540][XS-7965] Removal of sections “SALESID”, “MANAGESALE”, “CRM” and “ACCOUNTINGDOC” from https://translate.xcallymotion.com/ due to non-use

[XM-1568] Enable text copy from Calls/Queues Inspector tables

[XM-1618][XM-1709][XM-1710] Improvement of Timings feature: time picker component (to select start time and end time) and weekdays selectbox have been updated → Queue timings | [hardBreak]Timing CreationPreview
Moreover a warning appears if you try to delete an active timing → Queue timings | List of Queue TimingsPreview

[XM-1621] Improvement of Timings feature to solve race condition problem: if you create several timings that end at X time and others that start simultaneously at the same X time, the agent always views the correct queues connected

[XM-1653] Addition of the New Voice Trigger Condition “Call direction” to enable Call Status trigger only for incoming calls → https://xcally.atlassian.net/wiki/spaces/XM/pages/1940180853/Voice+Triggers#Voice-trigger-conditions

Oct 12, 2023

Fixed

[XM-1752][XS-9732] Fixed issue with a bug on new installations v.3.24.2. With this fix login page opens correctly

Oct 9, 2023

Fixed

[XM-1451] Fixed issue with agent profile changes: if agent profile is modified, the agent can see changes in realtime

[XM-1575][XS-9501] Fixed issue with Cally Square DialogflowV2 not working: Intent has to be configured correctly on DialogflowV2 and an error message has been improved to advise in case of empty message

[XM-1664] Fixed issue with the editing of a Company: with this fix when a company is modified on report_call table the field cmcompany_name contains the updated name

Improvement

[XM-1372] Add the opportunity to disable/enable a profile, with a warning popup in case of agents logged in with that profile → Agent Profiles

[XM-1460][XS-9161] Creation of new default and custom reports for Call Dispositions: going on Analytics/Reports → Motion or Custom Reports/Voice/Calls, admin can see a new option with name “Call Dispositions“

[XM-1469][XS-9298] Improvement of popup for Preview Strategy and additional phones: a message has been included that alerts the agent that the number to all is chosen by the campaign strategy → Multi number feature on Preview Strategy

Oct 2, 2023

Fixed

[XM-712] Fixed issue with Italian translation for Account Freshsales

[XM-1556][XS-9479] Fixed issue with multiple searches at the same time, before the query is completed: A stoplight has been inserted for all channels so that it will not do further searches when a search is already in progress

[XM-1617] Fixed issue with Change Profile not showing current profile: with this fix the system stores the chosen profile and by reopening the selection window it remembers the previous choice

[XM-1620][XS-9596] Fixed issue with email filter, which jumped back to old search. With this fix problem is solved and email filters work correctly

Improvement

[XM-1634] On email channel, dialog popup has been updated and it is inserted centered

[XM-1642] Adding a toasty for multiple connection: if an agent logins and he/she opens another XCALLY tab, a toasty appears to warn that agent is already logged in

Sep 21, 2023

Fixed

[XM-410][XS-8767] Fixed issue with Hard delete Agent, present in hopper campaign with recall: if an agent is deleted hardly, the hopper don't have the recall

[XM-700][XS-7906] Fixed issue with Transfer calls not shown in Omnidesktop: transfer calls are now visible correctly on Voice section

[XM-984][XS-9180] Fixed issue with closedAt attribute for mail interactions, not visible as admin: now moving over column status of interaction, display tooltip with close info appears

[XM-1018] Fixed issue with closed interactions: before, if actions were performed (e.g. creation of a note), the value of assignee agent changed: with this fix, by adding a note on a closed interaction, Agent doesn’t change

[XM-1029][XM-1282][XS-8534][XS-9059] Fixed issue on report_member table after transfer to a Cally Square project: with this fix call data are correct on indicated table

[XM-1160][XS-8512] Fixed issue with browser hard refresh needed to see Client Application Update

[XM-1252][XS-8928] Fixed issue with Agent dashboards which display wrong data on a server without Dialer license: with this fix, dashboards are correctly retrieved from API

[XM-1379][XS-9160] Fixed issue with reloading emails: if an agent was choosing the account from the drop-down menu, it was closed, bringing the agent back to the dashboard. With this fix when the system refreshes email interactions, Account's dialog is not closed

[XM-1391][XS-9174] Fixed issue with custom field type DataTime which in the database recorded 2 hours less than that reported on GUI record: with this fix DataTime is correctly saved

[XM-1412][XS-9408][XS-9179] Fixed issue with missing feedback from GUI after successful creation of a custom field (having no feedback from the interface, the user clicked several times on the form, even if custom field had already been created): with this fix when saving a custom field, the form is disabled during the save

[XM-1485][XM-1515][XS-9158] Fixed issue with contact list export as CSV which returned API error 500: with this fix, export runs without problem with correct data

[XM-1522] Fixed issue with Agent Profiles Name (the system allowed saving even if the name was an empty field): with this fix Profile name is required and it is not possible to save until it is entered

[XM-1523] Fixed issue with edit of Agent Profiles Name which obliged to include the description: with this fix it’s possible to modify Profile Name (even without editing/entering description)

[XM-1549][XS-9450] Fixed issue of creating temporary tables without primary key in InnoDB Cluster environment

Improvement

[XM-1078][XS-8116] Multiple tab connection for agents: if an agent is logged (established connection - green agent status) and he/she opens a second tab, the new one doesn't force the disconnection from the first tab (first tab connection is still green and the second tab connection is red).
To enable it, it’s necessary to insert the environment variable XC_ASTERISK_ONLY_ONE_CONN=true

[XM-1095] Implementation of the new Queue Groups Feature to set a priority to several queues at global level → https://xcally.atlassian.net/wiki/spaces/XM/pages/2191851563

[XM-1173] Management of redirect to and from old Client to new one for "details" pages to avoid console error

[XM-1239] Prefix display in WebRTC bar

[XM-1265] Permission management of Agent Profiles: as admin it’s possible to enable/disable the view permission of Agent Profiles on User Profile section. A user can see Agent Profile section on own menu only if he has relative permission → https://xcally.atlassian.net/wiki/spaces/XM/pages/2191425537/Agent+Profiles#User-Permission

[XM-1321] Update on Deleting company, showing a warning if it is associated with one or more routes → https://xcally.atlassian.net/wiki/spaces/XM/pages/1940175740/Companies#Delete-companies

[XM-1336][XM-1338][XM-1406][XM-1407] Implementation of Queue Timing Feature → https://xcally.atlassian.net/wiki/spaces/XM/pages/2206367745

[XM-1381] [XS-9144] Setting Alias in Queue Group, this field must be visible in Realtime Queue Calls overview

[XM-1419][XM-1420] Implementation of “Queue Groups” section and application on dialplan routes (internal and inbound) → https://xcally.atlassian.net/wiki/spaces/XM/pages/2191851563

[XM-1440][XM-1466][XS-9262] CallySquare project plays to customer when Recall Me option is active: if you have a CallySquare project set to be played after the queue and an agent selects the Recall Me option, the project is played to the customer.
Moreover the option “Run Cally Square Project After even if the agent hangs up the call” is now available for progressive, predictive,preview and booked progressive campaigns → https://xcally.atlassian.net/wiki/spaces/XM/pages/2092007617/Edit+Queue+Campaign#Campaign

[XM-1470] Adding xcally-queues-groups context to the list of default XCALLY contexts, used to cluster queues groups for voice_extensions

Aug 28, 2023

Fixed

[XM-1538][XS-9440][XS-9447] Fixed error when adding an application to Action list in the channel accounts

Aug 23, 2023

Fixed

[XM-979][XS-8675][XS-8681][XS-8336] Fixed issue with realtime dashboards slowly occupying RAM

[XM-1010][XS-8526] Fixed issue with error occurring, when using email search feature

[XM-1046] Fixed issue with graphic glitch, occurring when selecting an item from the staff/agent list

[XM-1167] Fixed issue with email interactions list reorder based on tag column not working

[XM-1195][XS-9052] Fixed issue with error occurring, when creating, as agent, a new contact

[XM-1203] Wrong translation in voice realtime section corrected

[XM-1242][XS-8901] Fixed issue with chanspy (onlylistenboth) feature not working

[XM-1304][XS-9000] Fixed issue with user not seeing the red indicator when there is a new message from a connected chat if the names are too long

[XM-1361][XS-9115] Fixed issue with system action on chat account not showing complete command

[XM-1380][XS-9163][XS-9252] Fixed issue with error occurring, when adding an agent to multiple teams

[XM-1456] Fixed issue with error occurring in the API voice call report

Improvement

[XM-588][XS-7767] Given an email interaction when an Agent opens for the first time the interaction, he/she should see the date of acceptance of interaction in information section

[XM-850][XS-7341][XS-8035] APIs created for conference calls with WebRTC

[XM-975] New Client Experience with client redirection to new GUI Version → https://xcally.atlassian.net/wiki/spaces/XM/pages/2193555457

[XM-1459][XS-9294] Possibility to associate an outprefix to a context → https://xcally.atlassian.net/wiki/spaces/XM/pages/1940164488

[XM-1100] Added Call and Queues Inspector feature → https://xcally.atlassian.net/wiki/spaces/XM/pages/2193719298

[XM-1258][XM-1216][XM-1217][XM-1261][XM-1264][XM-1309] Added Agent profiles → Agent ProfilesPreview

Aug 1, 2023

Fixed

[XM-1181][XS-8811][XS-8815] Fixed issue with call assigned manually to agent by Admin, reported as Abandoned: on dashboard the call is now tracked like Unmanaged (and not Abandoned). Moreover fields lastevent and reason (in the report_agent table) and queuecallerexitreason (in the report_queue table) are set to redirectbyuser

[XM-1246][XS-8403] Fixed issue with external phone still ringing also if agent executed "dirty logout", by closing the browser from the 'X' button: External Agent don’t receive call after Disconnection Timeout passed

Jul 27, 2023

Fixed

[XM-816][XS-6097][XS-8708] Fixed issue with deleting agents that breaks chat history: when a staff member is delete soft is not loggable but restorable and the associated voice_extentions are maintained. When a staff member is deleted hard, all associated interactions are deleted → Deleted membersPreview

[XM-928] Fixed issue with get contacts API not working properly if id field is not requested: on API side, id field has been added by default so all calls return the requested data

[XM-1086][XS-8672] Fixed issue with advanced search by tag that returned an error: search by tag has been solved

[XM-1110] Fixed issue with transfer call: when agent1 transfers call to agent2, this one didn’t view the recording dot icon. With this fix, on call transfer the recording dot icon is turned on and agent can stop the current recording if necessary

[XM-1274][XS-8960] Fixed issue with time format on reports: using XLSX library and downloading a report the date format is GG-MM-AAAA HH:mm:ss

[XM-1284][XS-8952] Fixed issue with tags not working on new contacts: using a call number not associated to a contact already present in Contact Manager, tag list is correctly present

[XM-1376][XS-7747][XS-7879][XS-9116][XS-9137] Fixed issue with queue campaign, where calls remained in hopper when the trigger had condition Call status=No Answer or Busy with active=1 and these contacts were no longer called back. With this fix, when call is Busy or NoAnswer the trigger is invoked, contacts goes in History section and active=0 to recall them.

[XM-1390][XS-9180] Fixed issue with new mail button, that did not start any API: when an agent clicks the button from contact manager at the end of a call, selecting an e-mail address to send the communication to, the email is sent correctly.

Improvement

[XM-650][XS-9180] Click to Openchannel in Contact Manager: it’s possible to open a new communication directly from customer’s profile in Contact Manager, selecting “New Openchannel interaction” and choosing the Open Channel account for which you want to start the interaction → Functions List and Omni Desktop Sections | Edit/Modify a ContactPreview

[XM-683][XS-8351] Move to Conversation API for Sinch as WhatsApp Connector Provider due to system deprecation → WhatsApp SINCH v2 Provider SetupPreview

[XM-1107][XS-8472][XS-8491] Force SSO Login: Added Enforce Agents SSO and Enforce Users SSO on Settings to enable Login with mandatory SSO →General Settings | SecurityPreview

Jul 19, 2023

Fixed

[XM-1400] Fixed issue with RestAPI Cally Square Block, not working properly

Jul 12, 2023

Fixed

[XM-1348] Fixed issue with Email, not sending attachments when using message draft

[XM-1359] Fixed issue with call data on tabs after trigger URI, not saved in local storage

Jul 6, 2023

Minor fix related to Trigger feature improvements of previous versions

Jul 5, 2023

Fixed

[XM-67][XS-6609] Fixed issue with SuiteCRM integration not finding phone number

[XM-389][XS-7309] Fixed issue with WebRTC back ringtone duplicated

[XM-475][XS-7614][XS-8750] Fixed issue with interaction notification arriving to agents, even when already managed

[XM-630][XS-5773] Fixed issue with Recall me feature, not showing Agents on the Hopper if they switch the contact on the preview list