Changelog 2022

Dec 21, 2022

Fixed

• Fixed issue with Refresh icon for Web Report widget in Custom Dashboard (the countdown is sped up)

• Updated error message in Login section (messages were not localized with selected language)

• Added possibility for Agents to send GIF files as link for WhatsApp Connector channel

• [XM-209] [XS-7330] Added possibility to use chat snippet for multiple domains → V3 Chat Websites | Website Domain

• [XM-393] [XS-7303] [XS-7321] Fixed issue with property campaign in cm_hopper_history table (empty value)

• [XM-396] [XS-7379] [XS-6981] [XS-7252] [XS-7516] [XS-7133] [XS-7439] Fixed issue with Queue Campaign calls origination.

• [XM-465] [XS-7469] Fixed issue with Inbound Queue Average Hold Time and Average Talk Time within Voice Dashboards (the values were stuck on 0)

• [XM-477] Update behaviour for incoming chat message when website is offline but the interaction is already started → V3 Chat Websites | The Chat Website Section

• [XM-479] [XS-7520] [XS-7527] Fixed issue with Outbound Calls Average Duration within Voice Dashboards (the value was stuck on 0)

Improvements

• [XM-89] [XS-6099] Added support for Shared Mailbox with Modern Authentication for Email channel (Outlook365 as Service) → Modern Authentication (Microsoft Office365)

• [XM-101] Added possibility to replace an existing Audio file in Tools → Sound → V3 Sounds | Edit and Delete a Sound

• [XM-102] Add possibility to send Voice Messages for Chat, Openchannel and WhatsApp Connector interactions → Omni Channel Features | Voice Messages

• [XM-187] [XS-6347] Added possibility to use tools_tags and mail_interaction_has_tags tables in Custom Report

• [XM-212] [XS-6446] Improved error feedback when customer send a new message in Chat Snippet

Porting from v2.x

• [MOTV2-3891] Improved management of ACW feature

• [MOTV2-4415] Fixed issue with ACW feature for Voice Channel (agent exit automatically from the pause status, if he change the pause before the end of ACW Timeout)

• [MOTV2-4420] Fixed number of calls originated by the Motion Bull system (agents in ACW pause status considered as available instead of paused)

• [MOTV2-4125] Fixed issue with duplicate login entries in report_member. → Login button is blocked until it receives feedback from server.

• [MOTV2-4406] Fixed issue reading property XMD-DESCRIPTION for Voice Trigger and Cally Square projects (variable will be limited to 250 characters)

Dec 20, 2022

Fixed

• [XM-485] [XS-7541] [XS-7549] Fixed issue using Proxy environment for Chat channel (unable to use the Chat snippet)

Dec 7, 2022

• Telegram plugin (v2.1.0) is available → Download it from Telegram | Upload the Plugin to XCALLY

  • Added support for Voice Note (it requires XCALLY Motion >= 3.9.0)

• Instagram plugin (v1.1.0) is available → Download it from Instagram | Upload the Plugin to XCALLY

  • Added support for Voice Note (it requires XCALLY Motion >= 3.9.0)

Dec 5, 2022

Fixed

• [XM-458] [XS-7469] Fixed issue with Blind Transfer feature with WebRTC Bar (no actions made on Transfer action request) → WebRTC Agent | Transfer a Call

Dec 1, 2022 REVOKED ON 05/12/2022

Fixed

• [XM-69] [XS-7176] Fixed issue with Dashboard statistic (wrong value for Answered, Total Offered and Answer Rate KPIs)

• Fixed issue displaying the correct Contact name when agent receive a new incoming message in Omni Channel interactions (the previuos value was loading…)

• [XM-76] [XM-211] [XS-4289] [XS-4972] Added check on Interval when customer requests new Chat session (system redirect to Offline status if the interval check failed)

• [XM-83] [XS-7032] Fixed issue on Print and Download Transcript actions in Chat snippet (buttons not working with closed interactions)

• [XM-85] [XS-7121] [XS-7501] Fixed issue with Voice Trigger for Hangup event (trigger not executed when agent hang up the call)

• [XM-90] [XS-6324] Fixed render of Tag and Note attributes for Omni Channel interactions in Custom Journey

• Fixed gender of Italian voice (Bianca) in AWS Polly block

• Fixed render of Widgets in Custom Dashboard (content overlapping borders)

• Fixed delay on removing call box after attended transfer with WebRTC Bar

Improvements

• [XM-114] [XS-3002] [XS-3488] [XS-4201] [XS-4447] [XS-6952] Added response level management in Openchannel interaction for integration with Facebook → Omni Desktop Interface - Open Channel | Facebook Tips

Porting from v2.x

• [MOTV2-4372] Fixed issue with Realtime - Agents section (high number of requests to the server to know the status of the agents)

• [MOTV2-4404] Fixed issues with Realtime → Agents section (unable to see list of allowed agents for User, counter resets on page refresh, useless API request on new omni channel interactions)

Nov 24, 2022

Fixed

• [XM-94] Removed unnecessary socket connection from Web GUI (at refresh, the number of socket connections doubles)

• Added disabling of the Send Message button in the Chat snippet

Nov 16, 2022

Fixed

• [XM-402] Fixed issues caused by multiple unexecuted migrations

Nov 16, 2022

Fixed

• [XM-402] Fixed issues caused by multiple unexecuted migrations

Nov 15, 2022

Fixed

• Updated labels for Agent Presence in Telephone & Microsoft Teams Presence section

• [XM-74] [XS-6375] Restored required attribute for Global Custom Field (there was no form validation error even though the field was configured as mandatory)

• Added error handling when trying to use an Openchannel account with no Map Key configured

Improvements

• [XM-99] [XS-7040] Improved style management for status column in Realtime → Agents section

• Added possibility to store the recording file used in GoogleASR block (entries will be visible in Cally Square → Recordings section) → V3 IVR Blocks | V3IVRBlocks ASR Automaticspeechrecognition; V3 Recordings

• Added possibility to download the transcript of the recording file used in GoogleASR block from Cally Square → Recordings section →V3 Recordings

• Added duration property for recording file used in GoogleASR block (property is visible in Cally Square → Recordings section) → V3 IVR Blocks | V3IVRBlocks ASR Automaticspeechrecognition

Porting from v2.x

• [MOTV2-1682] Fixed permission issue with Custom Dashboard (user was able to edit the Custom Dashboard even if the Edit permission was not enabled in the User Profile settings)

• [MOTV2-4177] Omni Channel interaction will be forwarded to the Queue (if exists) if the assigned agent doesn’t accept new messages → Check Website Settings for Chat and Account Settings for the other channels.

Nov 14, 2022

Fixed

• [XM-382] [XS-7298] Updated list of allowed characters from dialing number in WebRTC Bar → WebRTC Agent | Place a call

Nov 3, 2022

Fixed

• [MN-580] [XS-6488] [XS-6985] Replaced Normal Clearing (Unknown) call status in Hopper History with Answer

• [MN-615] [XS-6564] [XS-6641] [XS-6981] [XS-6986] [XS-7133] Fixed issue related to the number of calls made by Motion Bull (excessive decrease of the variable originated)

• [MN-640] [XS-6671] Updated list of characters (characters are ()/-.+#*{}[] and any whitespace character) removed from dialing number in WebRTC Bar

• Removed possibility to select None as List value during the creation of a contact

• [MN-676] [XS-6783] [XS-6911] Removed possibility to use . character in Alias property for Analytics → Reports → Custom Reports

• [MN-681] [XS-6926] Disabled Function field when selected Write a custom metric in Analytics → Reports → Custom Reports

• Added cascade option for mail_server_in and mail_server_out tables on mail_account entry delete

• Updated download link for Phonebar application in Help → About section

• [MN-723] [XS-7049] Fixed issue with transfer feature for Chat interactions (unable to complete the transfer if the customer send new messages during the transfer)

• Improved attachments size feedback in Offline form for Chat Snippet

• [MN-749] [XS-6427] Fixed issue with Log in with Active Directory button in Login page (button not available even if Active Directory SSO is enabled)

• [MN-764] [XS-7111] [XS-7183] Fixed issue with Motion Bull - IVR Campaigns (no calls made if there is at least one campaign in error status)

Improvements

• Added file type icons for Instagram integration

Porting from v2.x

• [MOTV2-4395] Fixed issue with Accept trigger condition for unread messages in Omni Channel interactions

Oct 24, 2022

Fixed

• [MN-560] [XS-6910] Fixed issue switching Agent Typology from Phonebar to WebRTC

• [MN-588] [XS-6513] Decreased limit file size for Attachments in Omni Channel interactions (limit is 16 MB for each attachment)

• [MN-636] [XS-6544] Fixed issue with audio device for Agent WebRTC Bar (selected audio devices not maintained closing the browser)

• [MN-662] [XS-6738] Improved management of Custom Dashboard to solve perfomance issues (the application loaded all the interactions of the current day when the custom dashboard was opened, generating an overload of the system)

• Fixed display issue for Status filter in Internal Messenger section

• [MN-714] [XS-7053] [XS-7054] Fixed Dispose feature for Voice call (button enabled only after call refresh and not automatically after the hangup)

• Fixed regression with API Key signature in multi-server environment

• [MN-721] [XS-6981] [XS-6986] Fixed issue with getContactDialer method (unable to process calls after query error on cm_hopper table)

• [MN-724] [XS-6446] Fixed issue with routing application (thows error if the interaction is assigned to administrator or users and not agents)

• [MN-727] [XS-7110] Updated date format for Voice Recording entries (new format is ISO-8601)

Improvements

• [MN-617] Added Telnyx as new provider for SMS channel → V3 SMS Accounts | V3SMSAccounts TelnyxAccounts

• Improved Bundle Download in the Update procedure (added integrity check)

• Added endpoint to generate heapdump for each service (ami, email, xdr, routing) for troubleshooting

• [MN-689] [XS-2468] [XS-3827] [XS-5855] [XS-6286] Added possibility to edit Group members for Messenger Groups → Login to Web Interface (Admin) | How to manage Messenger Groups

• Added Presence for Telephone & Microsoft Teams integration → Microsoft Teams Voice Connector

• Added notification sound for Internal Messenger → V3 Users | V3Users Internalmessenger for ADMIN, Omni Desktop Interface | TheInternalMessenger for AGENT

Porting from v2.x

• [MOTV2-4332] Added bosnian language

Oct 18, 2022

• Microsoft Teams plugin (v2.0.0) is available → Microsoft Teams

Oct 14, 2022

• Instagram plugin (v1.0.1) is available → Instagram

• SSH Console plugin (v1.0.2) is available → SSH Console

Oct 7, 2022

Fixed

• [MN-566] [XS-6405] Fixed issue showing the Company information in Conctact details for Admin and User

• [MN-666] [XS-6693] Increased size for Canned Answer message and improved error handling creating new Canned Answer

• [MN-667] [XS-6871] Fixed issue on multiple transfer requests for Omni Channel interactions

• [MN-669] [XS-6405] Fixed issue showing the Company information in Conctact details for Agent Omni Desktop interface

Improvements

• [MN-634] [XS-6405] Added possibility to display Company information for Agent Omni Desktop interface → V3 Contacts | Contact Detail for ADMIN; Omni Desktop Interface | Contacts for AGENT

• [MN-684] [XS-440] Added Acoustic Echo Cancellation option for WebRTC Bar → V3 General | WebRTC

• Added Two-factor authentication (2FA) feature for Admin, User and Agent → MFA - Multi Factor Authentication Login

Porting from v2.x

• [MOTV2-3520] Fixed issue getting the list of Voice Queues in Dashboard section for Agent Omni Desktop interface

• [MOTV2-3993] Fixed issue deleting Condition editing Custom Report (when admin/user hits the delete button it erases the bottom group and not the selected one)

• [MOTV2-4343] Update search feature in Contacts sections for Admins, Users and Agents to handle exact match

Sep 28, 2022

• Instagram plugin (v1.0.0) is available → Instagram

Sep 26, 2022

Fixed

• Fixed minor style issues for Chat Snippet

Improvements

• Added attachment management for WhatsApp Connector channel → OmniDesktopInterface | WhatsAppConnector

• [MN-594] [XS-6468] Added possibility to use “+“ character for Prefix attribute in Motion Bull settings to handle international prefix → Queue Campaigns

• [MN-618] [XS-6588] Added management of Reply-To header in Email channel for incoming email messages → Omni Desktop Interface | Email

Porting from v2.x

• [MOTV2-3514] Fixed permission issue with Trunk option in External Dial block in Cally Square editor (user was not able to select any trunk)

Sep 23, 2022

Fixed

• [MN-688] [XS-6945] Fixed issue on Change Password feature for Agent with Phonebar (application ask to change password at every login)

Sep 20, 2022

Fixed

• [MN-430] [XS-5613] [XS-5984] [XS-6181] [XS-6260] [XS-6428] [XS-6565] [XS-6602] [XS-6647] Fixed time displayed in the Web Interface due to wrong timezone settings

• [MN-479] [XS-5981] Fixed issue on display customer name for new message in Omni Channel interactions (label loading… appears instead of the customer name)

• [MN-501] [XS-6375] Restored required attribute for Global Custom Field (there was no form validation error even though the field was configured as mandatory)

• [MN-567] [XS-6425] Fixed issue on Account filter in Advanced Filter for Chat, Email, SMS, Openchannel, Fax and WhatsApp Connector channels

• [MN-584] [XS-6492] Fixed issue in the association between Queues, Agents and Teams (agent is removed by the queue when you remove the team from the queue, even if the agent belongs to multiple teams associated to the queue)

• [MN-602] [XS-6585] Fixed date format for Voice Recording entries (added seconds to the format)

• [MN-607] [XS-6601] Fixed issue in ami service using Contact description (error on Asterisk console if the text is too long → the property description will be discarded during the set action for dialer calls)

• [MN-610] [MN-613] [XS-6612] [XS-6620] [XS-6765] Fixed permission issue in Realtime - Agents sections (user was able to see all available agents even if not configured in the User Profile)

• [MN-633] [XS-6644] Fixed Dispose feature for Voice call (button enabled only after call refresh and not automatically after the hangup)

• Fixed issue related to Voice status of Agents in Realtime - Agents section (inconsistent voice status between Agent Presence and Realtime section)

• [MN-642] [XS-6697] Fixed issue related to Voice status of Agents in Realtime - Agents section (agent who is busy or paused was shown as paused instead of busy)

• Updated error message when Admin/User change the password of an agent (the new password was already used)

• [MN-654] [XS-6775] Added warning in Agent Omni Desktop interface when Agent try to call a number without Outprefix assigned and Required prefix setting enabled

• [MN-663] [XS-6854] Fixed security issue for Reset Password feature (admin/users/agents are able to reset password for another admin/user/agent using API endpoints)

Improvements

• Added Waiting Queue Calls indicator in Agent Omni Desktop interface → Omni Desktop Interface | WaitingQueueCalls

• Added possibility to configure SAML integration for Single Sign-On feature (available for Admin, User and Agent with WebRTC as Typology) → SAML SSO

Porting from v2.x

• [MOTV2-2139] Fixed Contact Tab title for Agent Omni Desktop interface (the contact surname disappear from Contact tab title when agent edit the contact)

• [MOTV2-2452] Fixed issue with Forward/Reply actions for Email channel (unable to reply or forward the message if the text editor is empty)

• [MOTV2-3167] Fixed issue on Disposition feature for Chat channel when customer closes the interaction (agent was not able to dispose the interaction)

• [MOTV2-3388] Restored widget bottom edge for Custom Dashboard

• [MOTV2-3577] Fixed value of scheduledAt property for Hopper entry during the Contact Upload when user/admin select Check Duplicate option is used)

• [MOTV2-3618] Fixed issue deleting Queues and Agents if associated to deleted Accounts or Websites (this is valid for all channels)

• [MOTV2-3848] Fixed value of column type in report_*_transfer tables for Agent Transfer of Omni Channel interactions

• [MOTV2-3851] Fixed issue closing the Global Search

• [MOTV2-3878] Fixed issue using Portoguese language in GoogleTTS block for Cally Square

• [MOTV2-4302] Fixed issue with Draft feature for Email channel in Agent Omni Desktop interface (draft icon not highlighted if agent set focus on open email interaction without selecting it from Interaction list)

• [MOTV2-4304] Fixed value of Abandoned Calls in General Dashboard for Voice channel (abandoned calls are showing up under unmanaged calls)

• [MOTV2-4307] Fixed issue with Blacklist feature for Motion Bull (contact mistakenly moved to the cm_hopper_black if there is at least one contact in the blacklist associated to the campaign)

• [MOTV2-4315] Fixed issue on report_queue when XDR process is disabled

• [MOTV2-4344] Fixed issue with WebRTC Bar (no call item in the Agent Omni Desktop interface when agent is logged out or JWT Token was expired)

• [MOTV2-4346] Fixed issue with Waiting Calls in Voice and Motion Bull dashboard for Agent Omni Desktop interface

• [MOTV2-4350] Fixed Call and Transfer button display in Presence section in Agent Omni Desktop interface (buttons appears even if the agent was unavailable for Voice channel)

• [MOTV2-4336] Fixed issue on Edit Custom Dashboard feature for User access (edit button was enabled even if the user doesn't have Edit permission in User Profile configuration)

• [MOTV2-4362] Fixed issue using Note feature for Email channel (internal notes were sent to the customer)

Sep 8, 2022

Fixed

• Fixed usage of XC_DIALER_MAX_NUM_ORIGINATE environment variable

• [XS-6735] [MN-646] Fixed issue using API Key in multi server environment

• [MN-653] Fixed memory leak on ami service

• [XS-6733] [MN-658] Fixed ticket URL for Zendesk integration

Improvements

• [XS-6714] [MN-650] Added closed=0 parameter as default value for Status attribute for omni channel interations in Agent Omni Channel interface

• [MN-651] Improved usage of temp property for dialer features

Aug 29, 2022

• Twitter plugin (v2.0.0) is available → Twitter

• Viber plugin (v2.0.0) is available → Viber

• Line plugin (v2.0.0) is available → Line

Aug 23, 2022

Fixed

• [XS-6759] [MN-647] Fixed issue on ami process when primary trunk is not working for Queue Campaign with Preview method and Backup trunk is not configured (process crash due to syntax error)

Aug 22, 2022

Fixed

• [XS-6692] [XS-6747] [MN-645] Fixed issue on ami process when agent hangup an inbound call (process crash due to syntax error)

Jul 21, 2022

Fixed

• Updated Motion Report with id equal to 44, 47, 74, 75 to solve issue on Run Report with Excel format (no value for specific cell)

• [MN-561] [XS-6363] Fixed issue creating Agents and Telephone (error when there were no agents/telephones created with internal greater than the minimum set in the settings)

• Fixed contact search feature during the creation of new interaction in Agent Omni Desktop interface for Email, SMS, Open Channel, Fax and WhatsApp Connector channels

Porting from v2.x

• [MOTV2-4264] Fixed issues in Realtime sections

• [MOTV2-4265] Fixed values in Queues page in Realtime sections

• [MOTV2-4346] Fixed issue with Waiting Calls in Voice and Motion Bull dashboard for Agent Omni Desktop interface

Jul 13, 2022

• Asterisk Console plugin (v1.0.0) is available → Asterisk CLI

• Docker container is available → Server Installation & ADVANCED WIKI

Jul 11, 2022

Fixed

• Fixed issue on Forgot Password feature for Admin, User and Agent

• [MN-466] [XS-5969] Fixed name of Custom Fields for Preview dialog in Agent Omni Desktop interface (alias of custom field not available)

• [MN-564] [XS-6383] [XS-6403] Fixed issue using Web Report widget in Custom Dashboard (empty set displayed in the dashboard)

• [MN-565] [XS-6401] Restored standard behaviour for action list in Inbound Routes for Voice channel (system routes should not be available in the web interface)

• [MN-568] [XS-6415] Fixed issue using = character in Dialplan actions for Voice channel (appdata value truncated on save)

Porting from v2.x

• [MOTV2-4168] Added Recall Me reminders for Motion Bull calls

• [MOTV2-4199] Restored default behaviour for Filter element in Custom Dashboard (by default no filter is applied)

• [MOTV2-4217] Fixed issue on Internal Messenger feature (unable to download more than 250 messages)

• [MOTV2-4249] Added possibility to search by "from" in Open Channel interactions

• [MOTV2-4261] Fixed issue on Routing system for Omni Channel interactions (removed multiple notifications if the message belongs to same interaction)

• [MOTV2-4290] [MOTV2-4291] Improved API endpoints to perform search contacts or Omni Channel interactions