Versions Compared

Version Old Version 3 New Version 4
Changes made by

XCALLY Knowledge (Unlicensed)

Product Knowledge

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

On this page

Table of Contents
minLevel1
maxLevel
6
3
outlinefalse
stylenone
typelist
printablefalse
Who are the deleted members?

📋 What’s about

Deleted members are staff members that who have been deleted from their section in XCALLY. Staff members include Users with admin or user roleroles, Agents and Telephones.

When you delete a staff member, the system will consider the action as SOFT DELETE and will transfer the user in to the Deleted Members section.

For example, from the Agents section, when you delete an agent:

Image RemovedImage Added

The agent will be removed from the Agents section and will be transferred in the Deleted Members section:

Image RemovedDeleted members sectionImage Added

💡 How it works

Image RemovedImage Added

From this section, clicking on the three dots button of the specific member line, you can:

  • Restore Member: the member will be restored and will appear on the designated section.

  • Delete Member Permanently: the system will consider the action as HARD DELETE and the member can not be restored anymore.

Note

When a staff member is SOFT DELETED in not loggable but restorable. The interactions in XCALLY environment contain references to that member.

When a staff member is HARD DELETED any refer to that member in the interactions are deleted.