Define the Staff
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Overview
This section provides guidance on how to configure and manage staff components within XCALLY Motion. You'll learn how to create and manage Agents, Users, Telephones, and other related elements essential for contact center operations.
Create Agents, Users, and Telephones (PBX Extensions): define login credentials (username and password) for each entity.
Assign Agents to Teams: group agents into specific teams based on department, skill, or function.
Associate Agents with Queues: route interactions appropriately by assigning agents to one or more queues.
Manage User Permissions: set and modify access levels through User Profiles to control visibility and operations within the platform.
Staff sections
Click any item below to access the corresponding detailed documentation:
