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Answered / Summary

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Answered / Calls by agent

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Answered / Service Level

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Answered / Calls by queue

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Answered / Transferred

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Answered / Disconnection Cause

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Distribution / Calls by date

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Distribution / Calls by month

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Distribution / Calls by hour

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Distribution / Calls by day

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Unanswered / Summary

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Unanswered / Disconnection cause

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Unanswered / Calls by Queue

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