Answered / Summary
Answered / Calls by agent
Answered / Service Level
Answered / Calls by queue
Answered / Transferred
Answered / Disconnection Cause
Distribution / Calls by date
Distribution / Calls by month
Distribution / Calls by hour
Distribution / Calls by day
Unanswered / Summary
Unanswered / Disconnection cause
Unanswered / Calls by Queue