After the installation of the CTI phone bar (http://www.xcally.com/bar/co/3/0/17/) the Agent can simply login using his credentials.
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Dial the extension 600 to listen to the echo test. Here you can find the full guide http://www.xcally.com/shuttle/xCALLY-PhoneBAR-Guide.pdf and video https://www.youtube.com/watch?v=1SYi7pRqoBA about the CTI Windows Phone bar. |
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It’s possible also to use Softphone Clients, as X-Lite. In the xCALLY Agents section you can see that every Agent is associated to a SIP:
Under the SIP section you can find the credentials for X-Lite, in particular the SIP name and the Secret. You have to set those parameters in the X-Lite account and specify the Domain.
X-Lite for Windows
X-Lite for Mac
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Remember that, if you want to use X-Lite or other Softphone Clients, it’s fundamental that the agent is also logged on the xCALLY Shuttle Web Agent Dashboard, not only on the Softphone! |