3-way Agent Experience

Owned by Valerio Ciotta
Last updated: Feb 09, 2016
1 min read

Agents can login into the system and use xCally Shuttle in three different ways, thanks to:

  1. the powerful CTI Windows phone bar and Softphone clients.
  2. the Shuttle Web interface and an associated external SIP standard Phone.
  3. the experimental Beta version of WebRTC client: the Agent can login inside the Shuttle Web interface with Google Chrome, if a supervisor has created the agent as a Web user (WebRTC is still an ongoing standard, thus you can use it at your own risk).

 

The XCALLY Phone bar is available only for Windows.

If you have other OS you can use external SIP phones and log into the XCALLY Shuttle Agent web interface.

Here some SIP phones for Linux:

https://jitsi.org/
http://www.linphone.org/
http://www.ekiga.org/