3-way Agent Experience

Agents can login into the system and use xCally Shuttle in three different ways, thanks to:

1. the powerful CTI Windows phone bar and Softphone clients.
2. the Shuttle Web interface and an associated external SIP standard Phone.
3. the experimental Beta version of WebRTC client: the Agent can login inside the Shuttle Web interface with Google Chrome, if a supervisor has created the agent as a Web user (WebRTC is still an ongoing standard, thus you can use it at your own risk).