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In the Last event column you can monitor the call flow. In particular you will see one of This field assumes the following eventsvalues:
- originate: Tiger Dial has started the call
- channel: the call is ringing (both for Queue and IVR processes) or active (for IVR processes)
- queueEntry: the call is waiting in the Queue
- linkedChannel: the call is active (for Queue) so the Agent is talking with the called customer
- hangup: the call is terminated
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