Realtime [beta]

Owned by Valerio Ciotta
Last updated: Feb 17, 2016

This section shows in realtime the Tiger Dial active calls:

Spooler: the name of the Process

Channel: the Asterisk Channel

Created Time: the date and time when the contact has been added to the Process

Queue: the name of the Asterisk Queue (empty for processes without Queue; only for queueEntry event)

Joined Time: the date and time when the contact has joined the Asterisk Queue (only for queueEntry event)

CallerIdName and CallerIdNum: the name and the internal number of the Asterisk Agent (only for linkedChannel event)

Connected Time: the date and time when the contact has been linked to the Asterisk Agent (only for linkedChannel event)

In the Last event column you can monitor the call flow. This field assumes the following values:

  • originate: Tiger Dial has started the call
  • channel: the call is ringing (both for Queue and IVR processes) or active (for IVR processes)
  • queueEntry: the call is waiting in the Queue
  • linkedChannel: the call is active (for Queue) so the Agent is talking with the called customer
  • hangup: the call is terminated

 

If you have a process without Queue (for example with IVR) you will see as Last Event originate, channel, hangup.

If you have a process with Queue you will see as Last Event originate, channel, queueEntry, linkedChannel and hangup.

 

 













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