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• Label: here you can type a short description of the box

• Timeout: here you can set a timeout in seconds the customer will wait before the system picks up the call. During that period the customer will hear to the “Music On Hold” if it is configured on your server.

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Label: here you can type a brief description of the box

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• Label: here you can type a brief box description

• SIP:  the agent that you want to call (i.e. john.doe (998))

• Timeout: the maximum dial time in seconds (default is 60 s). 

• Options: here you can type the asterisk dial options parameter (it is optional).

• URL: this parameter will also be sent to the called party upon successful connection (it is optional)

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• Label: here you can type a brief box description

• Phone: the number that you want to call (i.e. 012345678)

• Trunk: the trunk that you want to use for the call

• Timeout: the maximum dial time in seconds (default is 60 s). 

• Options: here you can type the asterisk dial options parameter (optional). Refer to the Asterisk’s wiki.

• URL: this parameter will also be sent to the called party upon successful connection (optional)

• Label: here you can type a brief box description

• Queue name: name of the Asterisk pre-defined queue

• Options: queue command options. It may contain zero or more of the following characters:

  • d: data-quality (modem) call (minimum delay)

  • h: it allows the callee to hang up by pressing *

  • H: it allows the caller to hang up by pressing *

  • n: no retries on the timeout: it exits this application and goes to the next step

  • r: ringing instead of playing MOH

  • R: stops moh and rings once an agent is ringing (Asterisk Trunk)

  • t: it allows the called user to transfer the calling user

  • T: it allows the calling user to transfer the call.

  • w: it allows the called user to write the conversation to disk via Monitor

  • W: it allows the calling user to write the conversation to disk via Monitor

  • c: continuing in the dialplan if the callee hangs up (Asterisk 1.6.0 and above)

  • i: it ignores the call forward requests from queue members and do nothing when they are requested (Asterisk 1.6.0 and above)

  • k: it allows the called party to enable parking of the call by sending the DTMF sequence defined for call parking in features.conf (Asterisk 1.6.0 and above)

  • K: it allows the calling party to enable parking of the call by sending the DTMF sequence defined for call parking in features.conf (Asterisk 1.6.0 and above).

  • x: it allows the called user to write the conversation to disk via MixMonitor (Asterisk 1.6.0 and above).

  • X: it allows the calling user to write the conversation to disk via MixMonitor (Asterisk 1.6.0 and above).

• Timeout: time in seconds a call will wait in the queue before it is routed to the next priority in the dialplan; it is mandatory to insert a value.

• URL: external URL (when supported)

• AGI: AGI script invoked when a queue member answers the call

• macro: run a macro on the called party's channel (the queue member) once the parties are connected

• gosub: run a gosub on the called party's channel (the queue member) once the parties are connected

• position: attempt to enter the caller into the queue at the numerical position specified (e.g.: 1 would attempt to enter the caller at the head of the queue, 3 would attempt to place the caller third in the queue, and so on)

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You can:

• write the label for voice queue group

• choose the queue group among the created ones from the dropdown menu

• assign a global priority

• insert optional command options

• select music on hold

• define timeout in seconds a call will wait in the queue group before it is routed to the next block in the dialplan

• Label: here you can type a brief box description

• Mailbox: here you can set the voicemail box (mailbox@context) you want to route the call to. You can specify the mailbox you have previously configured in the Voicemail section.

• Options: VoiceMail command options. Refer to the Asterisk’s wiki.

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• Label: here you can type a brief description of the box

• Name: Caller name. Default: {CALLERID(name)}

• Last Name: Caller last name

• Phone: the phone number of the customer that you want to call back. Default: {CALLERID(num)}.

• List: contact manager list where the contact will be added.

• Delay [min]: time in minutes from NOW (current time) to schedule a contact. Here you can insert a value that defines when the customer will be called. 

• Priority: add a contact with a specific priority.

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