V3 IVR Blocks
- XCALLY Knowledge (Unlicensed)
- Product Knowledge
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What’s About
This section explains which are the blocks available in Cally Square to design your IVR flow drag and drop blocks (ready-to-use applications) in the design area and connect them in a flow:
For each block you add, just double-click on it and enter the required fields in the pop-up screen to setup the corresponding application:
The blocks are collected in Groups of Applications: in the following sections, you can find all available applications for each group.
Entry group applications
This group - start, finally and end - manages the begin and the end of a call from an Application point of view.
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Call management applications
This group of boxes - answer, hangup, internal dial, external dial, queue, voicemail, callback - can be used to manage the begin and the end of a call from a Telephony point of view.
For additional information please refer to the Asterisk Applications Guide
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Agent management applications
This group of blocks allow to manage the Agents' status:
add agent to all the queues he belongs to (Login)
remove agents to all the queues he belongs to (Logout)
pause agents on all the queues he belongs to (Pause)
end pause agent on all the queues he belongs to (End Pause)
This group of blocks can be used in an IVR to manage the queue status of the Agents who use external phones (softphones, hard phones or mobile phones) instead of (or blended with) the traditional Phonebar or the WebRTC bar Agents.
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Variable nodes and math
This group of boxes handles the variables and math operations.
Important
The mathematical operation must follow the javascript rules: Operators and String Methods.
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Play and Menu nodes
This group manages the audio playing.
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Recording
The following section explains how to perform live recordings of calls.
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TTS - Text to Speech
In this section you find the blocks which can be used for text to speech conversion.
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ASR - Automatic speech recognition
In this section, you can find the blocks used for voice-to-text functions.
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Bots
In this section, you can find the blocks used to configure a bot in your flow.
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Integration Server
This group provides the capabilities to connect the IVR application with a remote DB Schema, so to perform queries and operations.
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Call Flow
In this group, you find the boxes useful to design the call flow according to:
The interaction between the customer and the application
The query results
The arithmetic calculation results
Other
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Stats
This box allows to set a goal into the IVR structure and have a trace if the user has reached this goal, on the database. This can be useful for the IVR Statistics, that you can extract in the XCALLY Analytics section.
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General
In this group, you find the boxes useful with general applications.
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