xCALLY Shuttle provides a seamless CTI integration with Salesforce, a customer relationship management (CRM) system. The integration works on Salesforce Enterprice, Ultimated or Performance.
The integration automatically creates a Case for each call, according to the configured Queues and Triggers.
In the Salesforce Embedded integration (RECOMMENDED) the Case is opened and shown to the Agent on the same TAB; the Agent can also manage calls using a phone embedded on the Salesforce interface.
In the Salesforce Classic integration the Case is opened and shown to the Agent on a new TAB.
