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In this page we explain how to create the Dialogflow project and obtain all the information necessary to configure the Cally Square block and the application for the Chat, SMS, Openchannel and WhatsApp Connector channels.



On this page:

Create a Cloud Platform project

You need to create a project in Google Cloud platform as described in the documentation.


Remember to enable billing for your the project as described in the documentation.


Enable Dialogflow API

Open Google Cloud Platform and enable Dialogflow API for your project



Set up a Service Account

In order to configure DialogflowV2 application, you need to generate a Service Account.



From the Service account list, select New service account:

  • In the Service account name field, enter a name.
  • From the Role list, select Project > Owner.

  • Click Create. A JSON file that contains your key downloads to your computer.


Create a Dialogflow agent

As last step in Dialogflow console, you need to create an agent following the documentation.


Configure XCALLY Motion application

In this chapter, you will see how to use the account created in the previous steps.


Configure Cally Square block



  • Project ID: copy and paste the Project ID value from Dialogflow Agent settings
  • Client Email: client_email property in the JSON file
  • Private Key: private_key property in the JSON file
  • Language: agent language

Configure Omni channel application


  • Project ID: copy and paste the Project ID value from Dialogflow Agent settings
  • Client Email: client_email property in the JSON file
  • Private Key: private_key property in the JSON file
  • Language: agent language
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