ChatGPT Bot on SMS Channel

You can configure your bot:

• Choose your OpenAI Cloud Provider Account

• ChatGPT Model: multiple models, each with different capabilities and prices which can be viewed in units of either per 1M or 1K tokens. You can explore OpenAI https://openai.com/pricing documentation to understand which model to use according to your needs. This is a handpicked list of ChatGPT default models:

  • gpt-3.5-turbo: The fastest model. Same responses as the free ChatGPT experiences;

  • gpt-4: More creative than 3.5 but slower;

  • gpt-4-32k: Same as gpt-4 but allows longer conversations.

To understand which model to use, you can explore OpenAI documentation

• Name of the ChatGPT bot: this name will be saved to the XCALLY database to help better understand what bot is talking

• Max conversation lenght in ChatGPT tokens (for each session): you can think of tokens as pieces of words, where 1000 tokens is about 750 words. When your session reaches this number of tokens, conversation has to end. You can understand how ChatGPT calculates token at this link OpenAI Tokenizer

  

  The max conversation lenght that you can inserted in configuration is 4000 tokens

• Exit Phrase: this is the key phrase to finish chat with the bot. In this way chat will go forward the next action application in the routing (e.g. by forwarding it to a queue with human operators)

• ChatGPT Prompt: these are the bot training “instructions” to explain what it has to say, questions it can manage, phrase it has to say when it doesn't know how to help the customer and so on. Consider that you can enter prompt in a specific language, but ChatGPT supports auto language detect, so if customer writes in an other languages, the bot will understand it by writing the next messages in customer’s language. Let’s explore in this paragraph how you can configure prompt (and explore in official OpenAI documentation how to properly configure the prompt: https://platform.openai.com/docs/guides/prompt-engineering/prompt-engineering )

• ChatGPT Temperature: parameter related to creativity from 0.0 to 2.0. Lower temperature is recommended for more solid results. When using 0, the bot will do literally what is written in the prompt, if creativity is 1 it will try to fill the gaps in the knowledge, if it is 2, it will generate very creative results, that can be factually incorrect

• Analyze chat to know if you should pass to an agent: by enabling this option, the escape Prompt inserted is a System message sent to ChatGPT to recognize when the chat with the bot should be interrupted and passed to an agent.
  You need to enter an answer in JSON format, with the following keys: CHAT_PROGRESS and REASON.
  CHAT_PROGRESS is a number and must be 0 if chat has to continue or 1 if:

  • the customer wants to talk with an operator

  • the bot can not help the customer

  • the bot has finished the questions inserted in the prompt
    REASON is the value with the reason why CHAT_PROGRESS should be 1.
    An example of Exit prompt can be “Answer in a JSON format. The key is ‘chatProgress’, which is equal to ‘1' if the customer asks for a human operator, or the virtual assistant talks about passing to a human operator. Else it is equal to '0’. Write also another key named REASON where you write why you think chat must pass to an operator.”

• Forward message: message said when max token limit is reached

• Error message: Message said when there is an error with OpenAI APIs

• ChatGPT Attachment message: message said if user sends an attachment, because ChatGPT doesn't support images or audio files