AI Prompts
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Available from version 3.34.0. AI Prompts section and relative documentation are work in progress and some features will be available in next releases.
What’s About
AI Prompts is the section on which you can configure OpenAI Assistants, designed to understand and answer to human queries, by starting from business files uploaded in the relative section.
Assistants are OpenAI models that can use tools, in our case reading uploaded files, to find answers for customers.
Explore how it works on Official https://platform.openai.com/docs/assistants/how-it-works documentation
OpenAI Assistants are in Beta version
Requirements
To view AI Prompts you must enable on license AI Assistants feature
To use Assistants on ChatGPT Bot (feature coming soon) you have to enable on license also AI Tools feature
Configuration
Assistants
You can define OpenAI Assistants both on XCALLY side and on OpenAI console. In both cases, assistants are registered on OpenAI (not on Motion database).
To create a new Assistant, you can click on Add assistant and insert:
Assistant Name
Cloud Provider (OpenAI type)
Model (as gpt-4-turbo or gpt-3.5-turbo)
Instructions, on which you can specify what assistant has to do. If you want that assistant uses files, you need to make reference in instructions to file name
And click on Save
The created Assistant is saved also in Open AI platform under Assistants section
Files
So if you want to use company documents, on Files section, you can upload your files (for example pdf instructions, user manuals and so on). By clicking on Add File you have to select OpenAI Cloud Provider and upload Files from your computer → and click on Confirm
Then the files will be added with relative status (as waiting or uploaded)
Read on official OpenAI documentation, the supported files Open AI | Supported Files
So in this case, by editing a created assistant, you can see files section to associate files to the assistant. By clicking on Files section you can add the relative files, among those uploaded.