You are viewing an old version of this page. View the current version.
Compare with Current
View Page History
Version 1
Next »
This group of boxes - answer, hangup, internal dial, external dial, queue, voicemail, callback - can be used to manage the beginning and the end of a call from a Telephony point of view.
Answer | Description This box picks up the call and opens also the voice channel
Parameters Label: here you can type a short description of the box Timeout: here you can setup a timeout in seconds the customer will wait before the system picks up the call. During that period the customer will hear to the “Music On Hold” if it is configured on your server.
Exit Arrows This box provides just one arrow out to the next step |
Hangup | Description This box hangs up the call to the customer on the remote party
Parameters Label: here you can type a brief description of the box
Exit Arrows This box has got any exit arrow |
Internal Dial | Description This box performs the standard Asterisk Dial command towards an internal phone
Parameters Label: here you can type a brief box description SIP: the agent that you want to call (i.e. john.doe (998)) Timeout: the maximum dial time in seconds (default is 60 s). Options: here you can type the asterisk dial options parameter (it is optional). URL: this parameter will also be sent to the called party upon successful connection (it is optional).
Exit Arrows This box provides just one arrow out to the next step |
External Dial | Description This box performs the standard Asterisk Dial command towards an external phone
Parameters Label: here you can type a brief box description Phone: the number that you want to call (i.e. 012345678) Trunk: the trunk that you want to use for the call Timeout: the maximum dial time in seconds (default is 60 s). Options: here you can type the asterisk dial options parameter (optional). Refer to the Asterisk’s wiki. URL: this parameter will also be sent to the called party upon successful connection (optional)
|
Queue | Description This box performs the standard Asterisk Queue command in order to manage calls to a Queue (especially useful for ACD or asterisk call center applications).
Parameters Label: here you can type a brief box description Queue name: name of the Asterisk pre-defined queue Options: queue command options. It may contain zero or more of the following characters: d: data-quality (modem) call (minimum delay) h: it allows the callee to hang up by pressing * H: it allows the caller to hang up by pressing * n: no retries on the timeout: it exits this application and goes to the next step r: ringing instead of playing MOH R: stops moh and rings once an agent is ringing (Asterisk Trunk) t: it allows the called user to transfer the calling user T: it allows the calling user to transfer the call. w: it allows the called user to write the conversation to disk via Monitor W: it allows the calling user to write the conversation to disk via Monitor c: continuing in the dialplan if the callee hangs up (Asterisk 1.6.0 and above) i: it ignores the call forward requests from queue members and do nothing when they are requested (Asterisk 1.6.0 and above) k: it allows the called party to enable parking of the call by sending the DTMF sequence defined for call parking in features.conf (Asterisk 1.6.0 and above) K: it allows the calling party to enable parking of the call by sending the DTMF sequence defined for call parking in features.conf (Asterisk 1.6.0 and above). x: it allows the called user to write the conversation to disk via MixMonitor (Asterisk 1.6.0 and above). X: it allows the calling user to write the conversation to disk via MixMonitor (Asterisk 1.6.0 and above).
Timeout: time in seconds a call will wait in the queue before it is routed to the next priority in the dialplan; it is mandarotry to insert a value. URL: external URL (when supported) AGI: AGI script invoked when a queue member answers the call macro: run a macro on the called party's channel (the queue member) once the parties are connected gosub: run a gosub on the called party's channel (the queue member) once the parties are connected position: attempt to enter the caller into the queue at the numerical position specified (e.g.: 1 would attempt to enter the caller at the head of the queue, 3 would attempt to place the caller third in the queue, and so on)
Exit Arrows This box provides just one arrow out to the next step |
Voicemail | Description This box performs the standard Asterisk Voicemail command** in order to route your call flow to a pre-defined Asterisk voicemail box and context.
Parameters
Exit Arrows This box provides just one arrow out to the next step |
Callback | Description The callback block will add the contact in the selected contact manager list. Please remember to associate the list to a queue campaign for Motion Bull to call the contact at the scheduled time.
Parameters Label: here you can type a brief description of the box Name: Caller name. Default: {CALLERID(name)} Last Name: Caller last name Phone: the phone number of the customer that you want to call back. Default: {CALLERID(num)}. List: contact manager list where the contact will be added. Delay [min]: time in minutes from NOW (current time) to schedule a contact. Here you can insert a value that defines when the customer will be called. Priority: add a contact with a specific priority.
Exit Arrows This box has got one exit arrow |