Who are the deleted members?
Deleted members are staff users members that have been deleted from their section in XCALLY. Staff users members include Users with admin or user role, Agents and Telephones.
When you delete a staff usermember, the system will consider the action as SOFT DELETE and will transfer the user in the Deleted Members section.
For example, from the Agents section, when you delete an agent:
The agent will be removed from the Agents section and will be transferred in the Deleted Members section:
Deleted members section
From this section, clicking on the three dots button of the specific memeber member line, you can:
Restore Member: the member will be restored and will appear on the designated section.
Delete Member Permanently: the system will consider the action as HARD DELETE and the member can not be restored anymore.
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When a staff member is SOFT DELETED in not loggable but restorable. The interactions in XCALLY environment contain references to that member. When a staff member is HARD DELETED any refer to that member in the interactions are deleted. |