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\uD83D\uDCCB What’s about
In this group, you find the boxes useful to design the call flow according to:
The interaction between the customer and the application
The query results
The arithmetic calculation results
Other
◾ Goto
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This box lets you divert the call to another object like
Another IVR application
A queue rule
A fixed extension
Generally speaking a specific Asterisk context
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Label: a brief description of the box
Context: here you can put a context name (check asterisk documentation for the “Context” definition).
If you use Cally Square combined with XCALLY this should be:
A rule name
An agent
A DID
Extension: in many cases it may be “s”, however you can place the extensions according to your dialplan needs (explore more information here)
Priority: priority of the application in the dialplan
Exit Arrows
This box provides just one arrow out to the next step
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The goto block will interrupt the IVR execution and route the call toward another extension. Still, |
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before that, it will execute any |
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final block with all its other following blocks, if there is any. |
◾ Gotoif
Description
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This block executes a conditional jump according to a comparison result
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Label: brief description
Condition: it is the comparison condition. It could be:
=
<
>
!=
<=
>=
|| for “OR” and “&&” for “AND”
== equal to
=== equal value and equal type
!= not equal
!== not equal value or not equal type
A Condition example:
'{CHANNEL(language)}' == 'en' || '{CHANNEL(language)}' == 'fr'
The above condition is TRUE when the channel language is English or French
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JS Operators For more information, please refer to: |
Exit Arrows
For this box you must create two exit arrows using the following values:
true: routes to the path in the IVR tree for the condition verified as true
false: routes to the path in the IVR tree for the condition verified as false
◾ GotoifTime
Description
This box lets you
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make decisions based on the time intervals**
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Label: a brief description of the box
Time interval: select the time interval pre-defined in the time intervals sections**
Exit Arrows
For this box, you must create two exit arrows using the following values:
true: routes to the path in the IVR tree for the time interval condition verified as true
false: routes to the path in the IVR tree for the time interval condition verified as false
◾ Switch
Description
This block is very similar to the menu block, unlike the fact that the pat the call will take depends on a variable. Indeed you can set a variable to be read and choose a branch depending on its value.
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Label: brief description
Variable: here you can choose a variable from a pick up list
Exit Arrows
The block lets you draw many exit arrows depending on how many values the variable can assume.
In addition, there is a branch in case none of the branches values matches the value of the variable
Adding multiple choices for each output branch is possible: just use the comma-separated characters.
Related topics
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