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Important: after the creation, the Process is put on the STOP status, so it is not running. |
Edit a process
By clicking on the Edit button you will find the following process tabs:
When you edit the process you can configure several parameters (for example Drop retry time, Wait time, Intervals, Weight...) in the General Settings, Call Parameters, Advanced Settings,
Advanced Status and Time interval tabs.
Instead the Process Summary, Spooler and Algorithm Analytics are useful to monitor the Process behaviour after the run. The description of each parameter is on the right column of the table.
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Here you can set the main properties of the Process, for example the Asterisk Queue, the Auto Dial Level, to set the Progressive or Predictive mode, and so on...
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Here you can also enable the Tiger Dial Preview mode. See here how to configure it: Tiger Dial Preview Please note that if you enable it, the Autodial level and Channel limit settings are ignored. |
Call Parameters
These parameters depends on your Asterisk trunk and dial plan configuration.
It is really important to set them correctly for the success of the outgoing calls.
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Here you can also enable the Tiger Dial Preview mode. See here how to configure it: Tiger Dial Preview Please note that if you enable it, the Autodial level and Channel limit settings are ignored. |
Notice: the calls originated by Tiger Dial are automatically routed to the trunk. You need to put the prefix only if the provider requires it.
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Here you can set specific retry times and max retries according to the call status, for example busy, no answer, congestion...
For most part of deployments the default parameters in this advanced configuration are fine. Please be careful and edit the following parameters just with skilled personnel support.
Time Intervals
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Tigerdial runs in secure mode from 7.00 AM to 10.00 PM. From 10.00 PM to 7.00 AM it does not make calls! |
In this tab you can define:
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You can create different Time Intervals and Blocked Time Intervals according to your needs.
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