Configure the Process

Edit a process

By clicking on the Edit button you will find the following process tabs:
When you edit the process you can configure several parameters (for example Drop retry time, Wait time, Intervals, Weight...) in the General Settings, Call Parameters, Advanced Settings,
Advanced Status and Time interval tabs.
Instead the Process Summary, Spooler and Algorithm Analytics are useful to monitor the Process behaviour after the run. The description of each parameter is on the right column of the table.

General Settings

Here you can set the main properties of the Process, for example the Asterisk Queue, the Auto Dial Level, to set the Progressive or Predictive mode, and so on...

Call Parameters

These parameters depends on your Asterisk trunk and dial plan configuration.
It is really important to set them correctly for the success of the outgoing calls.

Notice: the calls originated by Tiger Dial are automatically routed to the trunk. You need to put the prefix only if the provider requires it.

Advanced Settings

Edit the parameters only if you need to create an advanced process configuration. For most part of deployments the default parameters in this advanced configuration are fine. Please be careful and edit the following parameters just with skilled personnel support.

Advanced Status

Here you can set specific retry times and max retries according to the call status, for example busy, no answer, congestion...
For most part of deployments the default parameters in this advanced configuration are fine. Please be careful and edit the following parameters just with skilled personnel support.

Time Intervals

In this tab you can define:

- the time intervals: when the outbound process is enabled of dispatcher call;
- the blocked time intervals: when the outbound process is not enabled of dispatcher call.

Tiger Dial checks first the blocked time intervals and, after, the time intervals.
You will find a default time interval already created; if you want, you can change its value by clicking on the edit button. In the image below, for example, we are specifying that the process will work from Monday to Friday.

You can create different Time Intervals and Blocked Time Intervals according to your needs.