In this section you find the Administrator Applications, Commands and Tools to configure and maintain the XCALLY Environment, to achieve a full CTI Environment Integration and to personalize any detail of your XCALLY System.
The Administrator will be able to:
- Check the range of activities (Inbound, Outbound, Service Mailbox, Chat, SMS and more) needed by the organization and set up them
- Define the Routing Strategies and the Contexts to manage internal, inbound and outbound calls
- Create, delete and modify users, agents and telephones
- Create all the Service Queues needed by the organization flow: define working rules, mechanisms by which they are engaged and actions to execute
- Associate Agents to the Service Queues
- Create and update Graphical Drag&Drop IVR projects to manage the call flows with Cally Square
- Create and update lists in the Contacts Manager
- Create and update outbound campaigns with the Motion Bull Dialer
- Setup and release Surveys models using the intuitive application Jscripty
- Perform regular software Updates
- Monitor the agents productivity using the Realtime View and the Multi-Channel Dashboards, which allow to change the teamwork organization in real-time
- Customize the Dashboard using the Wallboard Graphics Designer
- Setup Reports and Analytics for each Channel
- Setup Triggers to design effective event driven or automatic behaviors
Configure the CTI (for external applications integration)
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The Administrator can also view specific log files in order to analyze the activities performed on the XCALLY Motion Server with reference to: |
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