Email Channel Setup
Email Channel Setup
The XCALLY MOTION EMail Channel allows you to define the Email Accounts that the Agents, belonging to specific Email Queues, will use to send and receive Email messages from XCALLY Motion Omni Desktop Interface.
Architecture
The XCALLY Motion Email Channel provides some ready-to-use interfaces towards mailing systems (like Gmail, Yahoo, Hotmail and so on) but you can also very easily configure your favorite one.
XCALLY Motion Email Channel service needs to be connected to the IMAP service of the mailing system.
As soon as a new email message arrives the IMAP server notifies XCALLY Motion which manages it providing a standard interface for all types of mailing systems.
Also in this case the Agent will manage the mail interaction transparently as well as any other request (SMS, chat, and so on).
, multiple selections available,
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