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Last Version: 3.40.0
Explore Changelog to know fixed issues and improvements of each release.
Last updates
| Agent Assistants AGENT ASSISTANTS With AI Agent Assistants, agents can handle customer inquiries, asking for real-time support from virtual assistants, on internal messenger and on textual channels Agent Assistants |
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 AGENTS' SUMMARY WIDGET Added an Agents' summary widget in realtime section, to provide an immediate and clear overview of agents status to facilitate real-time monitoring  |
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 PLAYBACK IN CHATGPT BLOCK Implementation of sound to play while waiting in ChatGPT block, executed for the customer while waiting for a response from OpenAI to avoid audio gaps |
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 REDACTION FEATURE FOR POST CALL ANALYTICS With this function it’s possible to hide sensitive information in the return transcript when you launch a Post-Call Analytics |
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 QUEUE GROUP BLOCK ON CALLY SQUARE With the new box “Queue Group” you can insert a queue group inside your IVR project, by assigning a global priority |
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 AGENT IDLE AUTO LOGOUT TIMEOUT Implementation of automatic agent logout after the setted minutes for disconnection due to inactivity |
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 INSERT DISPOSITIONS DURING THE CALL It is now possible to dispose during the call and insert notes rather than waiting for the end of the interaction |
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 XCALLY MOBILE APP NOW AVAILABLE FOR ANDROID XCALLY Mobile App is now available also on Play Store for Android devices to manage voice calls from smartphone |
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 UPDATE OF API KEY WITH OPENAI OpenAI has changed its API Key system: discover how to retrieve your API key to configure your cloud provider |
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Most popular Topics
-20230712-102709.png?version=1&modificationDate=1689157654797&cacheVersion=1&api=v2&width=544&height=362) INSTALLATION AND MIGRATION MODES Find out different installation and migration mode. You can explore our Advanced Wiki (Documentation available with Jira credentials)  |
-20230605-131738.png?version=1&modificationDate=1685971075104&cacheVersion=1&api=v2&width=544&height=362) XCALLY FOR ADMINISTRATOR In this section you can find Administrator Applications, Commands and Tools to configure and maintain the XCALLY Environment |
-20230605-131930.png?version=1&modificationDate=1685971188572&cacheVersion=1&api=v2&width=544&height=362) XCALLY FOR AGENTS Explore how agents are able to manage interactions, coming from several channels, inside a single Omnichannel Desktop interface |
-20230605-131356.png?version=1&modificationDate=1685970859649&cacheVersion=1&api=v2&width=442&height=294) XCALLY INSTALLATION Explore sections about installation: licenses, server installation, phonebar and webRTC installation, mobile app |
-20230601-160246.png?version=1&modificationDate=1685635380689&cacheVersion=1&api=v2&width=442&height=294) V3 CALLY SQUARE Our drag and drop designer to create and manage IVR applications (using the various blocks) for your projects |
-20230605-132632.png?version=1&modificationDate=1685971601231&cacheVersion=1&api=v2&width=442&height=294) MOTION DB TABLES Here you can find the list and the structure of the tables you can query to obtain custom reports (periodic update) |