XCALLY V3 - What's new
Last Version: 3.65.0
Explore Changelog to discover updates and improvements of each release.
Last updates
We are excited to introduce XCALLY Speech Analytics, a powerful Performance and Quality Management platform that transforms post-interaction analysis into actionable insights. Discover more XCALLY Speech Analytics
HMAC-SHA256 FOR RECORDINGS DOWNLOAD Implemented the HMAC-SHA256 token system authentication for new recordings download. |
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WHATSAPP PRIVACY POLICY AND TERMS OF USE Privacy Policy and Terms of Use pages and URLs are dynamically generated for each WhatsApp account, based on the Business Name and Address you defined. |
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WHATSAPP TEMPLATES IMPORT You can now import WhatsApp templates (Marketing and Utility templates without attachments) directly from Meta. |
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WHATSAPP CAMPAIGNS REPORT The new WhatsApp Campaigns report in Analytics → Reports allows you to easily track and analyze the performance of your outbound campaigns. |
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WHATSAPP CAMPAIGNS BLOCK LIST The WhatsApp contacts block list prevents specific contacts from receiving your campaign messages, ensuring better targeting and compliance. |
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WHATSAPP REACTIONS AND CONTACT CARDS Enhanced the WhatsApp channel with support for contact card messages and message reactions to enable richer interactions. |
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NEW XDR UPDATE Update focuses on optimizing the product reporting system to standardize data across reporting tables to ensure call history reconstruction. |
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ASTERISK UPGRADE TO 20.x The upgrade from Asterisk 18.26.0 to 20.18.2 (fully supported) is now available, ensuring improved security, stability, and performance. |
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QUALITY ANALYSIS DASHBOARDS The Dashboards provide insights into Sentiment Analysis and Post-call Analytics obtained from the XCALLY Quality Analysis features. |
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NEW ROUTING FOR DIGITAL CHANNELS Discover the options at queue and account level for the new routing model of digital channels. |
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DEBIAN AND MYSQL VERSIONS Starting from the XCALLY Motion release 3.59.0, we support Debian 13 and MySQL 8.4.X. |
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INTERNAL NOTES FOR TRANSFER Added the ability for agents to include an internal transfer note, providing context to the next handler. |
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Leave now your review on G2 and Capterra!
Are you interested in earning XCALLY Certification? Contact your sales reference to access to XCALLY Academy
Several training courses for your product knowledge:
XCA (XCALLY Certified Associate)
XCS (XCALLY Sales Training)
XCALLY AI Training & Certification to discover all the AI features included in XCALLY
XCALLY Pills about features that you can also find in our wiki
Most popular Topics
INSTALLATION AND MIGRATION MODES Find out different installation and migration mode. You can explore our Advanced Wiki (Documentation available with Jira credentials) |
XCALLY FOR ADMINISTRATOR In this section you can find Administrator Applications, Commands and Tools to configure and maintain the XCALLY Environment |
XCALLY FOR AGENTS Explore how agents are able to manage interactions, coming from several channels, inside a single Omnichannel Desktop interface |
XCALLY INSTALLATION Explore sections about installation: licenses, server installation, phonebar and webRTC installation, mobile app |
V3 CALLY SQUARE Our drag and drop designer to create and manage IVR applications (using the various blocks) for your projects |
MOTION DB TABLES Here you can find the list and the structure of the tables (you need Jira credentials for Advanced wiki) |