XCALLY V3 - What's new
Last Version: 3.59.0
Explore Changelog to know updates and improvements of each release.
Last updates
 DEBIAN AND MYSQL VERSIONS Starting from the XCALLY Motion release 3.59.0, we support Debian 13 and MySQL 8.4.X.  |
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 EXTRACT VARIABLES FROM OPENAI CHAT Added the possibility to extract and use variables from OpenAI chat interactions. |
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 QUOTE REPLY FEATURE FOR WHATSAPP Implemented the support for contextual replies for WhatsApp interactions, using Meta provider |
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 REALTIME DASHBOARDS - MICROSERVICES The Realtime Dashboards provide real-time insights into voice and digital channels activities within the XCALLY system. |
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 SENTIMENT ANALYSIS FOR DIGITAL CHANNELS The sentiment analysis evaluates the emotional tone of customer interactions across Chat, SMS, Open Channel, WhatsApp. |
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 DEEPSEEK IVR BLOCK Enables the use of Deepseek in Cally Square IVR designer projects, enhancing IVR capabilities with advanced AI features. |
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 MICROSERVICES ARCHITECTURE Release of core microservices, monitoring and management components for microservices architecture. |
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 INTERACTION FOCUS TIME A new data point is now being tracked to measure the time agents spend focusing on individual interactions. |
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 QUEUES DISPOSITIONS Implementation of queue-specific dispositions across all channels and enhancement of the agent experience when selecting a disposition. |
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 SAML MULTI-LOGIN Enables the association of multiple XCALLY users (Admins, Users, Agents) with a single Microsoft Azure account via SAML authentication. |
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 QA CALLY SQUARE RECORDINGS Enables the possibility to run quality analysis tools (transcription, sentiment analysis, and post-call analytics) on Cally Square recordings. |
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 OPENAI SENTIMENT ANALYSIS Enables the use of OpenAI for sentiment analysis of recorded calls - alongside transcription - to support a wider range of languages.
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Are you interested in earning XCALLY Certification? Contact your sales reference to access to XCALLY Academy
Several training courses for your product knowledge:
XCA (XCALLY Certified Associate)
XCS (XCALLY Sales Training)
XCALLY Pills about features that you can also find in our wiki
Most popular Topics
 INSTALLATION AND MIGRATION MODES Find out different installation and migration mode. You can explore our Advanced Wiki (Documentation available with Jira credentials) |
 XCALLY FOR ADMINISTRATOR In this section you can find Administrator Applications, Commands and Tools to configure and maintain the XCALLY Environment |
 XCALLY FOR AGENTS Explore how agents are able to manage interactions, coming from several channels, inside a single Omnichannel Desktop interface |
 XCALLY INSTALLATION Explore sections about installation: licenses, server installation, phonebar and webRTC installation, mobile app |
 V3 CALLY SQUARE Our drag and drop designer to create and manage IVR applications (using the various blocks) for your projects |
 MOTION DB TABLES Here you can find the list and the structure of the tables (to view specific pages, you need Jira credentials for Advanced wiki) |