XCALLY V3 - What's new

Last Version: 3.44.0

Explore Changelog to know updates and improvements of each release.

Last updates

REOPEN CLOSED EMAIL Implementation of the functionality in email channel to reopen closed emails

REOPEN CLOSED EMAIL Implementation of the functionality in email channel to reopen closed emails

CANNED ANSWER WITH ATTACHMENTS It’s possible to create canned answers with attachments for the email channel

CANNED ANSWER WITH ATTACHMENTS It’s possible to create canned answers with attachments for the email channel

REAL-TIME TRANSLATOR Real-time Translator is the translation feature for messages on textual channels in realtime

REAL-TIME TRANSLATOR Real-time Translator is the translation feature for messages on textual channels in realtime

AGENT ASSISTANTS With AI Agent Assistants, agents can handle customer inquiries, asking for real-time support from virtual assistants

AGENT ASSISTANTS With AI Agent Assistants, agents can handle customer inquiries, asking for real-time support from virtual assistants

REDACTION FOR POST CALL ANALYTICS Possibility to hide sensitive information in the return transcript when you launch a Post-Call Analytics

REDACTION FOR POST CALL ANALYTICS Possibility to hide sensitive information in the return transcript when you launch a Post-Call Analytics

OPEN TAB LIMITS AND CAPACITY CHECKS An interaction is accepted only if agent has not already reached the maximum open tab limit or max capacity

OPEN TAB LIMITS AND CAPACITY CHECKS An interaction is accepted only if agent has not already reached the maximum open tab limit or max capacity

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Several training courses for your product knowledge:

INSTALLATION AND MIGRATION MODES

Find out different installation and migration mode. You can explore our Advanced Wiki (Documentation available with Jira credentials)

XCALLY FOR ADMINISTRATOR

In this section you can find Administrator Applications, Commands and Tools to configure and maintain the XCALLY Environment

XCALLY FOR AGENTS

Explore how agents are able to manage interactions, coming from several channels, inside a single Omnichannel Desktop interface

XCALLY INSTALLATION

Explore sections about installation: licenses, server installation, phonebar and webRTC installation, mobile app

V3 CALLY SQUARE

Our drag and drop designer to create and manage IVR applications (using the various blocks) for your projects

MOTION DB TABLES

Here you can find the list and the structure of the tables you can query to obtain custom reports (periodic update)