XCALLY V3 - What's new
- XCALLY Knowledge (Unlicensed)
- Product Knowledge
Last Version: 3.51.0
Explore Changelog to know updates and improvements of each release.
Last updates
 MICROSERVICES ARCHITECTURE Release of core microservices, monitoring and management components for microservices architecture.  |
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 DEEPSEEK IVR BLOCK Enables the use of Deepseek in Cally Square IVR designer projects, enhancing IVR capabilities with advanced AI features. |
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 QUEUES DISPOSITIONS Implementation of queue-specific dispositions across all channels and enhancement of the agent experience when selecting a disposition. |
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 SAML MULTI-LOGIN Enables the association of multiple XCALLY users (Admins, Users, Agents) with a single Microsoft Azure account via SAML authentication. |
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 QA CALLY SQUARE RECORDINGS Enables the possibility to run quality analysis tools (transcription, sentiment analysis, and post-call analytics) on Cally Square recordings. |
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 OPENAI SENTIMENT ANALYSIS Enables the use of OpenAI for sentiment analysis of recorded calls - alongside transcription - to support a wider range of languages. |
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 AUTOCLOSE Automatically closes interactions after a defined idle time to enhance operational efficiency by reducing manual tasks. |
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 OPENAI TTS Enables the use of OpenAI as TTS provider to enhance language variety and quality for automated voice interactions in Cally Square IVR Designer. |
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 AGENT VOICE RECORDINGS NOTES Enables agents to add internal notes to their call recordings to facilitate detailed documentation and information sharing. |
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Are you interested in earning XCALLY Certification? Contact your sales reference to access to XCALLY Academy
Several training courses for your product knowledge:
XCA (XCALLY Certified Associate)
XCS (XCALLY Sales Training)
XCALLY Pills about features that you can also find in our wiki
Most popular Topics
 INSTALLATION AND MIGRATION MODES Find out different installation and migration mode. You can explore our Advanced Wiki (Documentation available with Jira credentials) |
 XCALLY FOR ADMINISTRATOR In this section you can find Administrator Applications, Commands and Tools to configure and maintain the XCALLY Environment |
 XCALLY FOR AGENTS Explore how agents are able to manage interactions, coming from several channels, inside a single Omnichannel Desktop interface |
 XCALLY INSTALLATION Explore sections about installation: licenses, server installation, phonebar and webRTC installation, mobile app |
 V3 CALLY SQUARE Our drag and drop designer to create and manage IVR applications (using the various blocks) for your projects |
 MOTION DB TABLES Here you can find the list and the structure of the tables (to view specific pages, you need Jira credentials for Advanced wiki) |