XCALLY V3 - What's new

Last Version: 3.39.0

Explore Changelog to know fixed issues and improvements of each release.

Last updates

REDACTION FEATURE FOR POST CALL ANALYTICS With this function it’s possible to hide sensitive information in the return transcript when you launch a Post-Call Analytics

REDACTION FEATURE FOR POST CALL ANALYTICS With this function it’s possible to hide sensitive information in the return transcript when you launch a Post-Call Analytics

QUEUE GROUP BLOCK ON CALLY SQUARE With the new box “Queue Group” you can insert a queue group inside your IVR project, by assigning a global priority

QUEUE GROUP BLOCK ON CALLY SQUARE With the new box “Queue Group” you can insert a queue group inside your IVR project, by assigning a global priority

AGENT IDLE AUTO LOGOUT TIMEOUT Implementation of automatic agent logout after the setted minutes for disconnection due to inactivity

AGENT IDLE AUTO LOGOUT TIMEOUT Implementation of automatic agent logout after the setted minutes for disconnection due to inactivity

INSERT DISPOSITIONS DURING THE CALL It is now possible to dispose during the call and insert notes rather than waiting for the end of the interaction

INSERT DISPOSITIONS DURING THE CALL It is now possible to dispose during the call and insert notes rather than waiting for the end of the interaction

XCALLY MOBILE APP NOW AVAILABLE FOR ANDROID XCALLY Mobile App is now available also on Play Store for Android devices to manage voice calls from smartphone

XCALLY MOBILE APP NOW AVAILABLE FOR ANDROID XCALLY Mobile App is now available also on Play Store for Android devices to manage voice calls from smartphone

UPDATE OF API KEY WITH OPENAI OpenAI has changed its API Key system: discover how to retrieve your API key to configure your cloud provider

UPDATE OF API KEY WITH OPENAI OpenAI has changed its API Key system: discover how to retrieve your API key to configure your cloud provider

IMPROVEMENT OF PAUSE REASONS Agents can pass to pause by selecting a specific Pause Reason or Admin can select it to pause an agent from Realtime

IMPROVEMENT OF PAUSE REASONS Agents can pass to pause by selecting a specific Pause Reason or Admin can select it to pause an agent from Realtime

CHATGPT BLOCK SUPPORTS ASSISTANTS (IN BETA TEST) OpenAI Assistants can be configured to instruct the bot by tracking down requested information from company files. Currently in Beta version

CHATGPT BLOCK SUPPORTS ASSISTANTS (IN BETA TEST) OpenAI Assistants can be configured to instruct the bot by tracking down requested information from company files. Currently in Beta version

UNPAUSE STATUS ON A SINGLE CHANNEL WebRTC agents in pause can now return in ready status just on specific channels (thanks to the partial pause as already present on Phonebar)

UNPAUSE STATUS ON A SINGLE CHANNEL WebRTC agents in pause can now return in ready status just on specific channels (thanks to the partial pause as already present on Phonebar)

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Are you interested in earning XCALLY Certification? Contact your sales reference to access to XCALLY Academy

Several training courses for your product knowledge:

INSTALLATION AND MIGRATION MODES

Find out different installation and migration mode. You can explore our Advanced Wiki (Documentation available with Jira credentials)

XCALLY FOR ADMINISTRATOR

In this section you can find Administrator Applications, Commands and Tools to configure and maintain the XCALLY Environment

XCALLY FOR AGENTS

Explore how agents are able to manage interactions, coming from several channels, inside a single Omnichannel Desktop interface

XCALLY INSTALLATION

Explore sections about installation: licenses, server installation, phonebar and webRTC installation, mobile app

V3 CALLY SQUARE

Our drag and drop designer to create and manage IVR applications (using the various blocks) for your projects

MOTION DB TABLES

Here you can find the list and the structure of the tables you can query to obtain custom reports (periodic update)