XCALLY V3 - What's new
Last Version: 3.60.0
Explore Changelog to know updates and improvements of each release.
Last updates
NEW ROUTING FOR DIGITAL CHANNELS Discover the last configurations at queue and account level for the new routing model of digital channels. |
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AUTO REPLY INTERNAL NOTE Added the ability to include an internal note within the interaction’s auto-reply, visible only to agents. |
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INTERNAL NOTES FOR TRANSFER Added the ability for agents to include an internal transfer note, providing context to the next handler. |
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DEBIAN AND MYSQL VERSIONS Starting from the XCALLY Motion release 3.59.0, we support Debian 13 and MySQL 8.4.X. |
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EXTRACT VARIABLES FROM OPENAI CHAT Added the possibility to extract and use variables from OpenAI chat interactions. |
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QUOTE REPLY FEATURE FOR WHATSAPP Implemented the support for contextual replies for WhatsApp interactions, using Meta provider. |
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REALTIME DASHBOARDS - MICROSERVICES The Realtime Dashboards provide real-time insights into voice and digital channels activities within the XCALLY system. |
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SENTIMENT ANALYSIS FOR DIGITAL CHANNELS The sentiment analysis evaluates the emotional tone of customer interactions across Chat, SMS, Open Channel, WhatsApp. |
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DEEPSEEK IVR BLOCK Enables the use of Deepseek in Cally Square IVR designer projects, enhancing IVR capabilities with advanced AI features. |
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Are you interested in earning XCALLY Certification? Contact your sales reference to access to XCALLY Academy
Several training courses for your product knowledge:
XCA (XCALLY Certified Associate)
XCS (XCALLY Sales Training)
XCALLY AI Training & Certification to discover all the AI features included in XCALLY
XCALLY Pills about features that you can also find in our wiki
Most popular Topics
INSTALLATION AND MIGRATION MODES Find out different installation and migration mode. You can explore our Advanced Wiki (Documentation available with Jira credentials) |
XCALLY FOR ADMINISTRATOR In this section you can find Administrator Applications, Commands and Tools to configure and maintain the XCALLY Environment |
XCALLY FOR AGENTS Explore how agents are able to manage interactions, coming from several channels, inside a single Omnichannel Desktop interface |
XCALLY INSTALLATION Explore sections about installation: licenses, server installation, phonebar and webRTC installation, mobile app |
V3 CALLY SQUARE Our drag and drop designer to create and manage IVR applications (using the various blocks) for your projects |
MOTION DB TABLES Here you can find the list and the structure of the tables (you need Jira credentials for Advanced wiki) |