General Settings
In the General section there are some parameters about the xCally Shuttle platform:
- Name of the Organization which uses it
- Email reference
- xCally Shuttle Domain
- preferred Language
- Date and Time Format
- preferred Recording Format (.gsm or .wav)
- Max Preview and Records per page, which are related to the Analytics - Reports section, about the data disposition in the preview report and in the complete report.
You can also set here the Auto Answer and Auto Answer Timer parameters for the entire system; the Custom Recording Path and the Session Timeout, that represents the seconds of inactivity after which the alert of disconnection of the user will be displayed.
The Secure Connection field allows you to set XCALLY in the https secure connection. Please see How to enable Secure Connection correctly.
Finally, you can upload your custom Logo for the Header and the Login Page.
Notice: the After Call Working is DEPRECATED. You can define it into the Queues -> Advanced Settings (Smart ACW).
On the General Settings Tab you can find the SW Update button useful to update the xCALLY version.
