To create a Queue click on the button New Queue and fill the form with the following information:
Name: the name of the Queue.
Strategy: you can define a distribution policy for inbound calls, selecting one of the following strategies:
- Ringall: it contacts all Agents until one answers;
- RRMemory: one of the most used round robin memory. It resumes from the agent succeeding the one contacted during last call;
- Least recent: it contacts the Agent that has recently been less involved in the queue;
- Fewest calls: it contacts the Agent who has recently answered to the minimum number of calls in the queue; - Random: it randomly routes calls to agents;
- Linear: it contacts the agents according to their order of login;
- Wrandom: it randomly routes calls to agents
