Queues

• Create a new Queue
• Edit a Queue
• Queue - Agent Association

xCALLY Shuttle provides also a section dedicated to the Queues, useful to:

- create or remove Queues

- view the existing Queues and edit their parameters.

In this screenshot is shown the list of the Queues already created and their main information, in particular the type of strategy chosen to distribute calls.

There are three actions that can be done quickly through the Queues table:

- View and edit the parameters specified in the creation of a Queue by clicking on Edit

- View and manage the Queue-Agent association by clicking on Agents

- Delete the Queue with a click on the button Delete

It’s also possible to copy the table to the clipboard or export it in CSV, Excel and PDF.