Connectors

Connectors enable you to integrate your Database system with the software, to be able to create and assign shifts automatically with a prediction starting from historical data.

To make the predictive algorithm work, data related to working load must be uploaded. It is possible to connect existing database system directly with the software, in order to estimate shifts and resources number.

From the Admin Menu, access to the Connectors section:

Open

Click on Add new on the top right and enter the following information:

Open

• Name: choose a name for the connector

• Type: select the type of connector (at the moment, mysql is available)

• Hostname: insert the URL of the hostname you want to reach

• Username: insert the username used to access the database

• Password: insert the password used to access the database

• Database: choose the name of the database

• Port: insert the number of the port used to connect the database (i.e. 3307)

Remember to Save the settings.

 

From this section you can create mysql connector but for proper functioning, you must whitelist this IP: 13.53.57.21

Webhooks

Web applications can communicate with each other, sending real-time data from one application to another whenever a given event occurs, using the Webhooks (http request to an external webservice).

From the Admin Menu, access to Webhooks section:

Click on Add New on the top right and enter the following information:

For example, through a webhook, when a pause starts (activity.start) for an Agent, the system can send a notification to the Agent’s phonebar informing him of the event.

Remember to Save the settings.