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REDACTION FEATURE FOR POST CALL ANALYTICS

With this function it’s possible to hide sensitive information in the return transcript when you launch a Post-Call Analytics

QUEUE GROUP BLOCK ON CALLY SQUARE

With the new box “Queue Group” you can insert a queue group inside your IVR project, by assigning a global priority

AGENT IDLE AUTO LOGOUT TIMEOUT

Implementation of automatic agent logout after the setted minutes for disconnection due to inactivity

INSERT DISPOSITIONS DURING THE CALL

It is now possible to dispose during the call and insert notes rather than waiting for the end of the interaction

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XCALLY MOBILE APP NOW AVAILABLE FOR ANDROID

XCALLY Mobile App is now available also on Play Store for Android devices to manage voice calls from smartphone

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UPDATE OF API KEY WITH OPENAI

OpenAI has changed its API Key system: discover how to retrieve your API key to configure your cloud provider

IMPROVEMENT OF PAUSE REASONS

Agents can pass to pause by selecting a specific Pause Reason or Admin can select it to pause an agent from Realtime

CHATGPT BLOCK SUPPORTS ASSISTANTS (IN BETA TEST)

OpenAI Assistants can be configured to instruct the bot by tracking down requested information from company files. Currently in Beta version

UNPAUSE STATUS ON A SINGLE CHANNEL

WebRTC agents in pause can now return in ready status just on specific channels (thanks to the partial pause as already present on Phonebar)