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Last Version: 3.3942.20

Explore Changelog to know fixed issues and improvements of each release.

Last updates

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REAL-TIME TRANSLATOR

Feature available for agents to translate incoming and outgoing messages during conversations via SMS, Chat, WhatsApp and Open Channel

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AGENT ASSISTANTS

With AI Agent Assistants, agents can handle customer inquiries, asking for real-time support from virtual assistants, on internal messenger and on textual channels

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CLOSE INTERACTION QUICK REPLY

If the customer answers with a quick reply in a outbound WhatsApp Meta Campaigns, the interaction can be closed directly without the intervention of agents

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REDACTION FEATURE FOR POST CALL ANALYTICS

With this function it’s possible

Possibility to hide sensitive information in the return transcript when you launch a Post-Call Analytics

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queue groups-20240829-095802.jpgImage RemovedQUEUE GROUP BLOCK ON CALLY SQUARE

With the new box “Queue Group” you can insert a queue group inside your IVR project, by assigning a global priority

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AGENT IDLE AUTO LOGOUT TIMEOUT DUE TO INACTIVITY

Implementation of automatic agent logout after the setted minutes for disconnection due to inactivity

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INSERT DISPOSITIONS DURING THE CALL

It is now possible to dispose during the call and insert notes rather than waiting for the end of the interaction

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XCALLY MOBILE APP NOW AVAILABLE FOR ANDROID

XCALLY Mobile App is now available also on Play Store for Android devices to manage voice calls from smartphone

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UPDATE OF API KEY WITH OPENAI

OpenAI has changed its API Key system: discover how to retrieve your API key to configure your cloud provider

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IMPROVEMENT OF PAUSE REASONS

Agents can pass to pause by selecting a specific Pause Reason or Admin can select it to pause an agent from Realtime

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CHATGPT BLOCK SUPPORTS ASSISTANTS (IN BETA TEST)

OpenAI Assistants can be configured to instruct the bot by tracking down requested information from company files. Currently in Beta version

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UNPAUSE STATUS ON A SINGLE CHANNEL

WebRTC agents in pause can now return in ready status just on specific channels (thanks to the partial pause as already present on Phonebar)

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Leave now your review on G2 and Capterra!

Are you interested in earning XCALLY Certification? Contact your sales reference to access to XCALLY Academy

Several training courses for your product knowledge:

  • XCA (XCALLY Certified Associate)

  • XCP (XCALLY Certified Professional)

  • WCA (Workforce Certified Associate)

  • XCALLY Pills about features… (COMING SOON)

Most popular Topics

INSTALLATION AND MIGRATION MODES

Find out different installation and migration mode. You can explore our Advanced Wiki (Documentation available with Jira credentials)

XCALLY FOR ADMINISTRATOR

In this section you can find Administrator Applications, Commands and Tools to configure and maintain the XCALLY Environment

XCALLY FOR AGENTS

Explore how agents are able to manage interactions, coming from several channels, inside a single Omnichannel Desktop interface

XCALLY INSTALLATION

Explore sections about installation: licenses, server installation, phonebar and webRTC installation, mobile app

V3 CALLY SQUARE

Our drag and drop designer to create and manage IVR applications (using the various blocks) for your projects

MOTION DB TABLES

Here you can find the list and the structure of the tables you can query to obtain custom reports (periodic update)