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To manage this kind of integrations there is a dedicated sub-section in the Settings Menu, divided into:
- Integrations (see below)
- Triggers, to manage when and how the integration will work (inbound and outbound)
- Custom Fields, to show to the Agent useful information of the customer directly on the 3rd party application.
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- Delete an Integration
- Edit the Integration parameters
Create a new Integration
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Clicking on New Integration and filling the form with data about your 3rd Application Account, according to your integration type.
Please find more detailed instructions on the XCALLY Integration Guides.