Tiger Dial is a powerful predictive dialer to make massive outgoing calls.
With Tiger Dial you can automate the outbound calls in order to maximize the times of operativity of your call center.
Possible usage scenarios are:
- telemarketing campaigns;
- callback processes;
- IVR surveys processes.
The Tiger Dial Module
When you access to the xCALLY interface, you will find the Tiger Dial module composed by these sections: Lists, Processes and System.
To enable the Tiger Dial module for a specific User you have to follow these steps:
- Go to the Settings -> Users section;
- Find the User of interest and click on Edit;
- Check that the Tiger Dial Module Permission is selected.In the xCALLY Settings -> General you can set the IP Address (or hostname) and the port of the outbound service, in the Outbound tab.
Please check that Tiger Dial is up through the Tiger Dial -> System section (Uptime field).
The Outbound process management
This guide will describe how to manage the outbound process following these steps:
- the creation of the List and of the Process
- the Configuration of the Process
- the upload of the Contacts in the List
- the Run of the Process.
After the creation and the run of the Process, it’s possible to monitor its progress through the Process Summary and Spooler sections.
You can access to the Tiger Dial Analytics in the xCALLY Shuttle Analytics -> Reports section.