Third Party Apps Integration




XCALLY Motion offers the integration of a wide range of third party applications, which is obtained in several ways:

  • triggered and ready-to-use integration;
  • integration via external apps, which the customer can choose and install;
  • integration as new Channel;
  • integration as a new extension of XCALLY modules (e.g. Cally Square, SMS and so forth);
  • integration hints for developers;
  • procedure or configuration steps.


In the following list you can find the Third Party Products XCALLY Motion V.2 has been integrated with.


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Application NameIntegration withIntegration Type

Amazon

  • AWS Polly TTS
  • LEX
  • new extension (Cally Square)
  • new extension (Cally Square)
Asterisk
  • CLI
  • external app (plugin)
Bandwidth
  • SMS
  • triggered and ready to use
Clickatell
  • SMS
  • triggered and ready-to-use
Clicksend
  • SMS
  • triggered and ready-to-use
Connectel
  • SMS
  • triggered and ready-to-use
CSCTelecom
  • SMS
  • triggered and ready-to-use
Desk.com
  • Tickets
  • triggered and ready-to-use
Dynamics 365
  • Tickets
  • triggered and ready-to-use
Facebook
  • Messenger & Wall
  • new Channel
Freshdesk
  • Tickets
  • triggered and ready-to-use
Freshworks (formerly Freshsales)
  • CRM
  • triggered and ready-to-use
Google
  • TTS
  • TTS Cloud
  • ASR
  • Dialogflow 
  • DialoflowV2 
  • new extension (Cally Square)
  • new extension (Cally Square)
  • new extension (Cally Square)
  • new extension (Cally Square)
  • new extension (Cally Square)
Grafana
  • Dashboards
  • new extension (Analytics) - FEATURE DEPRECATED
Infobip
  • SMS
  • triggered and ready-to-use (Infobip offline configuration needed)
IntelePeer
  • SMS
  • triggered and ready-to-use
ISpeech
  • TTS
  • ASR
  • new extension (Cally Square)
  • new extension (Cally Square)
Line
  • Messages
  • new Channel
Lumenvox
  • TTS
  • ASR
  • new extension (Cally Square)
  • new extension (Cally Square)
Plivo
  • ClickToCall
  • SMS
  • hints for developers and configuration steps
  • triggered and ready-to-use
Salesforce
  • ClickToCall
  • CRM
  • triggered and ready-to-use
  • triggered and ready-to-use
ServiceNow
  • CRM
  • triggered and ready-to-use
Sestek
  • TTS
  • ASR
  • BOT (Natural Dialog Assistant)
  • new extension (Cally Square)
  • new extension (Cally Square)
  • new extension (Cally Square) 
Skebby
  • SMS
  • triggered and ready-to-use
Skype for Business
  • Messages
  • new Channel
SugarCRM
  • CRM
  • triggered and ready-to-use
Teams
  • Messages
  • new Channel & plugin
Telegram
  • Messages
  • new Channel & plugin
Tilde
  • ASR
  • new extension (Cally Square)
Twilio
  • SMS
  • Trunk
  • WhatsApp
  • triggered and ready-to-use
  • triggered and ready-to-use
  • Native Channel (from rel. 2.5.0)
Twitter
  • Direct Messages & Tweets
  • new Channel
TVox
  • Chat
  • triggered and ready-to-use
Unix
  • SSH
  • external app (plugin)
Viber
  • Messages
  • new Channel
VTiger
  • Tickets
  • triggered and ready-to-use
XLite
  • Softphone
  • external app

Zendesk

  • Tickets
  • triggered and ready-to-use
Zoho
  • CRM
  • triggered and ready-to-use
Zoiper
  • Softphone
  • external app