Queue Strategy

Queue Strategy defines how incoming calls are divided between agents in a queue. You can set one of the following strategies:

Ringall: ring all agents until one answers
RRMemory (Round Robin Memory): ring the agent succeeding the agent contacted during last call
Least recent: ring the agent which was least recently called by this queue
Fewest calls: ring the agent who has recently answered to the minimum number of calls in the queue
Random: randomly routes calls to agents
Linear: ring agents according to the order they are listed in the configuration file
Wrandom: randomly routes calls to agents but uses the agent’s penalty as a weight.

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