Recordings

You can enable the Call Recording and set the audio format in the Queue Advanced Settings section.

Here the New Recordings section’s features:

Define a Rating for each Call Recording;
Download the call recordings;
Hear a preview of the call recording, ONLY if the chosen format is .wav;
Quickly distinguish the inbound and outbound calls thanks to the Type label;
Quickly access to the call recordings and Quality monitor. The search is much more effective and fast.