Archived versions

Version 2.4.21

14 Jul 2020

Fixed

Fixed issue reloading items on Back feature
[MOTV2-3332] [XS-1223] Fixed Create Agent endpoint (unable to set specific permissions)
[MOTV2-3396] [XS-1208] Added call status check on opening Contact tab to avoid malfunctions on the Dispose feature
Fixed reason value in report_agent table (unable to distinguish reject calls from timeout calls)
[MOTV2-3403] [XS-1634] Fixed search feature in Table subsection
[MOTV2-3406] [XS-1552] Fixed label in Hopper table for Recall Me option (Contact Manager - Contacts - Motion Bull section)
Fixed Tags section for integration's configuration (Zendesk, Freshdesk and Desk.com)

Improvements

[MOTV2-3256] [XS-997] Added Timeout as Call Status condition for Voice Triggers

Version 2.4.20

01 Jul 2020

Release Notes

We strongly recommend to manually update ChanSpy entries if you are using Record option

Fixed

[MOTV2-2265] Fixed database connection used to Run Default/Custom Reports with Web format
[MOTV2-2711] Fixed issue with Record feature for Chan Spy options
[MOTV2-3170] [XS-595] Fixed createdAt value for Chat, SMS and Open Channel messages (the creation date could be greater than the update date)
[MOTV2-3349] Updated response code for API request with API Key authentication

Improvements

[MOTV2-2214] Added possibility to enable/disable SSO strategies for Login process
[MOTV2-3316] [XS-1216] Updated description for default ChanSpy entries¹
[MOTV2-3362] [XS-1302] Added OnlyListBoth as default ChanSpy entry¹
[MOTV2-3402] [XS-1066] Added E and S options in all default ChanSpy entries¹
[MOTV2-3409] Updated Russian language

Added

[MOTV2-3239] Added API endpoints for WebRTC bar

¹Available only for new installations

Version 2.4.19

14 Jun 2020

Release Notes

During the update, existing STUN and TURN configuration will be automatically migrated in Network section

Fixed

[MOTV2-2590] [XS-225] [XS-479] Fixed Delay property in Callback Cally Square block (scheduledAt property equal to call time)
Fixed issue downloading Cally Square recordings

Improvements

[MOTV2-3318] [XS-1214] Added possibility to choose which module to use for Zoho integration when customer is not found in the system
[MOTV2-3351] [XS-1233] Added possibility to configure STUN and TURN servers for WebRTC Agents

Version 2.4.18

09 Jun 2020

Fixed

[MOTV2-2905] [XS-196] [XS-318] [XS-1170] [XS-1404] Solved negative values for Waiting interaction for Omni Channel Dashboard/Realtime sections
[MOTV2-3080] [XS-122] Fixed issue opening new Contact tab in Agent Omni Desktop interface (removed unnecessary properties from Local Storage)
[MOTV2-3150] [XS-460] Removed possibility to avoid to Reset password pressing Esc button
[MOTV2-3196] [XS-710] Fixed reason value in Omni Channel queue report (entry marked as accepted even if the queue timeout is reached)
[MOTV2-3219] [XS-1208] Fixed problem with tab change and/or page refresh (local storage data was not properly updated by not enabling the DISPOSE button)
[MOTV2-3268] [XS-1070] Fixed reason value in report_agent table (wrong value for timeout calls)
[MOTV2-3385] [XS-1451] Fixed issue on Check Duplicate feature importing contacts (unable to add deleted contacts)
Fixed issue saving Queue Campaigns (joinempty and leavewhenempty property values were deleted on saving)
Fixed issue disposing Omni Channel interaction (unable to close Disposition dialog)

Version 2.4.17

30 May 2020

Fixed

[MOTV2-3069] Fixed issue on set ROWS_COUNT variable for Database Cally Square block (unable to set 0 if no entries are returned)
[MOTV2-3233] [XS-861] Fixed error opening Offline Messages for Chat channel
Fixed permission issue accessing not authorised resources for Agent and Users
Fixed issue deleting Cally Square recording records (file not physically removed)
[MOTV2-3283] [XS-1168] Added alphabetic sort option for Queues (Transfer), Agents (Transfer), Substatus (Set As) and Disposition (Dispose) in Agent Omni Desktop interface for Omni Channel interactions
[MOTV2-3341] [XS-1253] Fixed issue with Recall Me feature in Motion Bull Queue Campaign (agent paused status not considered for call generation)
[MOTV2-3350] [XS-1070] Fixed acwtime value in report_agent table (wrong value if the system made multiple retry to the same agent for the same call)
[MOTV2-3306] [XS-1193] Fixed login issue for Users (unable to login if General Dashboard was not enabled in User Profile settings)
[MOTV2-3308] [XS-1196] Fixed issue in report_queue table when queue option c is enabled
[MOTV2-3331] Disabled Security Suite check if the login was made using SSO strategies
Fixed issue on set RestAPI Cally Square block response as variable
Fixed Download feature for Fax interactions
Solved the problem using the composition function for the e-mail channel (interaction not open after sending)
Fixed issue in Customer Journey section for Agents and Users (unable to retrieve the complete history)

Improvements

Added Advanced Filter for Omni Channel interactions in Admin and User interface
Added Download with Attachments and Download without Attachments options for Chat and Open Channel
[MOTV2-3380] [XS-1392] Added Brazilian language for Cally Square project editor

Version 2.4.16

16 May 2020

Fixed

[MOTV2-2630] [XS-459] Fixed issue with Japanese encoding in Email channel
Fixed issue with form validation for Chat Snippet (unable to request chat session if there isn't at least one input field)
[MOTV2-3273] [XS-1092] Fixed issue on Dispose interaction for Omni channels
[MOTV2-3292] [XS-1171] Added missing translation in WebRTC recording modal
[MOTV2-3313] [XS-1201] [XS-1263] Fixed issue with Start Date filter for Omni Channel interactions in Agent Omni Desktop interface
[MOTV2-3335] [XS-1236] Fixed style issue for search icon in Realtime sections
[MOTV2-3369] [XS-1341] Fixed issue with search action in Contact section

Improvements

[MOTV2-2371] Improved Omni channel interaction list view for Admin and Users
[MOTV2-3249] [XS-1002] Improved loading of Chat Snippet (page content loaded on demand)
[MOTV2-3022] [XS-137] Added possibility to enable AutoAnswer feature adding call header for WebRTC bar

Version 2.4.15

30 Apr 2020

Fixed

[MOTV2-3059] [XS-81] [XS-1126] Fixed issue saving Jcripty answers (date, time, number)
[MOTV2-3229] [XS-855] Fixed issue with field query parameter in /api/cm/contacts and /api/<channel>/interactions endpoints
[MOTV2-3271] [XS-1127] Fixed issue on Assign To Agents feature in Abandoned Calls section
[MOTV2-3272] [XS-1127] Fixed issue on Dispose feature in Abandoned Calls section (disposition list empty)
Fixed issue with substatus property for Email channel (value not cleared on closing interaction)

Improvements

[MOTV2-3106] [XS-290] Added DialogFlow application for SMS channel
[MOTV2-3113] [XS-819] Added AmazonLex application for SMS channel
[MOTV2-3277] [XS-1152] Added Base URL property for CSCTelecom SMS integration

Version 2.4.14

20 Apr 2020

Fixed

[MOTV2-2648] Fixed issue on Voice Recording and Screen Recordings delete (file not removed)
Fixed issue on Forward Email messages with attachments (attachments on first message were no more available)
[MOTV2-3086] [XS-134] Fixed issue with Forward action for Email message (recipient address not saved as new Contact)
[MOTV2-3155] [XS-495] Fixed issue with General Search in Agent Omni Desktop interface (unable to search fields with multiple words)
Fixed permission issue in interaction list in Agent Omni Desktop interface (agent was able to manage interaction even if he/she was not associated to the account)
[MOTV2-3279] Fixed issue with Google SSO (unable to login for user/admin)

Improvements

[MOTV2-3127] [MOTV2-2762] [XS-559] [XS-776] Added Advanced filter for Agent Omni Desktop interface (available for Contacts, My Contacts, Chat, Email, SMS, Openchannel and Fax sections)

Added

Added integration with Freshsales

Version 2.4.13

09 Apr 2020

Fixed

[MOTV2-2936] [XS-998] Fixed permission issue in Abandoned Queue calls section (queue name not available)
[MOTV2-3065] [XS-78] [XS-366] [XS-535] Fixed issue for Jabra headphones integration with WebRTC Bar
Added specific error on Change Password API request
[MOTV2-3230] [XS-858] Improved audio management for WebRTC Bar (added warning when audio devices are not available)

Improvements

[MOTV2-2892] Added option to automatically unpause the agent at the end of Jscripty session
[MOTV2-3209] Cally Square project list is sorted by name in SubProject block
[MOTV2-3217] [XS-803] Added agent properties rendering for Agent URL in HTML plugin

Version 2.4.12

03 Apr 2020

Fixed

Fixed issue with Date filter in Agent Omni Desktop interface (filter not restored on refresh page)
Fixed issue with URL Forward trigger action (action not working with empty body)

Improvements

[MOTV2-2918] [XS-194] Added possibility to configure the fetch frequency for Email Channel
[MOTV2-3031] Added cm_companies in the available table list for Analytics section
[MOTV2-3062] [XS-869] Added possibility to render HTML tags in White Label option for Chat snippet
[MOTV2-3070] Added possibility to render HTML tags in Online/Offline helptext elements for Chat snippet
[MOTV2-3108] Added RestAPI block for Cally Square
Added SSML support for Google Cloud TTS block
Added new field to set Timeout property for URL Forward trigger action
[MOTV2-3213] [XS-777] Added read messages information in extracted transcript for Chat interaction
[MOTV2-3236] [XS-643] Added possibility to render HTML tags in Closing Message option for Chat snippet

Version 2.4.11

19 Mar 2020

Fixed

[MOTV2-3041] [XS-128] Fixed security vulnerability associated with saving the settings of the connected user in cookies and local storage
[MOTV2-3197] [XS-720] Fixed association between Agents and Teams

Version 2.4.10

10 Mar 2020

Fixed

[MOTV2-3122] [XS-343] Added DND option for WebRTC bar
[MOTV2-3215] [XS-722] Extended size limit for referer column for chat interactions

Improvements

[MOTV2-2977] Added Calibri font in HTML editor
[MOTV2-3063] [XS-869] Added possibility to customize favicon (White Label license is required)
[MOTV2-3135] [XS-244] Added Century Gothic font in HTML editor
[MOTV2-3205] [XS-436] Added New Agent Dashboard Tab for Location property in Browser - CTI URL trigger
Disable Create interaction and Reply feature for the agents if Reply URL is not set in Open Channel account

Version 2.4.9

28 Feb 2020

Fixed

[MOTV2-3227] [XS-840] Fixed issue with resource limit in Inbound, Internal and Outbound routes

Version 2.4.8

23 Feb 2020

Fixed

[MOTV2-3220] [XS-816] Fixed issue adding/editing routing applications

Version 2.4.7

21 Feb 2020

Fixed

[MOTV2-3026] [XS-524] Fixed issue with special character in URL Forward trigger
[MOTV2-3154] [XS-494] Fixed issue sending new Email messages after saving them as Draft
[MOTV2-3190] Fixed association between Lead and Call objects for Zoho integration
[MOTV2-3195] [XS-690] Fixed issue on creating Users/Admin/Agents with Security Suite disabled
[MOTV2-3204] [XS-746] Fixed issue in the Interaction list view in Agent Omni Desktop interface (filter not maintained after section change)
Removed SAVE AS DRAFT button in Note dialog for Email channel

Improvements

[MOTV2-2881] [XS-713] Added Originating TCP Port in Chat interaction details
[MOTV2-3098] [XS-232] Added Feedback title in Chat Website configuration
[MOTV2-3100] [XS-254] Call timer on WebRTC is reset when Agent accepts the call (i.e. the ringing time is replaced by the talking time when the call starts)
[MOTV2-3202] [XS-634] Added Send button (optional) in Chat Website configuration
Added possibility to choose the module (Contacts or Leads) for customer creation in Zoho integration

Version 2.4.6

07 Feb 2020

Fixed

[MOTV2-3183] [XS-633] Improved file compression for Chat Snippet
Fixed issue generating refresh token for Zoho Accounts in AU and US domains
[XS-577] Removed restriction on Standard user for Zoho integration
[XS-484] Fixed issue with vTiger integration (system uses admin instead of the saved username)

Improvements

[MOTV2-1629] [XS-135] Added Close & Dispose feature from Omni channel interaction list view in Agent Omni Desktop interface
[MOTV2-2841] Added Google Cloud TTS block for Cally Square project

Version 2.4.5

30 Jan 2020

Fixed

[MOTV2-3173] Fixed issue with Chat snippet stuck on the top of the windows after browser resize using Buttom Right alignment
[MOTV2-3174] [XS-613] Fixed issue with Queue condition for Voice Trigger using User accounts
Fixed issue creating Custom Field for a CM List
Fixed issue with Agent condition (Any Conditions) for Voice Trigger (agent list not available)

Version 2.4.4

28 Jan 2020

Release Notes

Remember to update Zoho configuration in order to use correctly the integration

Fixed

[MOTV2-2404] [XS-435] Updated Zoho integration to handle Zoho API V2
[MOTV2-3149] [XS-443] [MOTV2-3168] [MOTV2-3171] [XS-591] Improved translation in Agent Omni Desktop interface
[MOTV2-3157] [XS-383] Removed automatic scroll in Chat Snippet

Version 2.4.3

16 Jan 2020

Fixed

[MOTV2-3151] [XS-465] Fixed issue with Read/Unread filter in Omni Channel interaction (Agent Omni Desktop interface)

Version 2.4.2

12 Jan 2020

Release Notes

Allowed login attempts before locking the user and Minutes to wait before automatic unlock are equal to 0 after the update.

Fixed

[MOTV2-3031] Removed downloading of last message for Email channel if the preview is not enabled
[MOTV2-3061] [XS-80] Fixed issue related to User Profile permissions in Cally Square editor (unable to retrieve resources like queues, audio files, etc...)
[MOTV2-3089] [XS-267] Fixed issue with Skebby SMS integration (sender phone not used even with high quality messages)
[MOTV2-3102] [XS-262] Fixed issue with Date filter in Customer Journey
[MOTV2-3139] [XS-190] Removed set of dtls* directives on trunk configuration if encryption is enabled
[MOTV2-3141] [XS-422] Fixed issue with Not Assigned filter in Omni Channel interaction list (Agent Omni Desktop interface)
[MOTV2-3142] [XS-383] Fixed issue with Chat Snippet resizing and positioning on long strings (i.e. http links)
Fixed issue editing Scheduled call (Edit Hopper) in Agent Omni Desktop interface
Improved database query used to get Omni Channel interactions in terms of speed and CPU usage
Fixed issue showing wrong real time data for Omni Channel interactions in Agent Omni Desktop interface

Improvements

[MOTV2-2812] Added possibility to disable Users and Agent accounts
[MOTV2-3040] [XS-128] Added possibility to lock User and Agent accounts after X failed login attempts
Improved layout for Omni Channel interaction list in Agent Omni Desktop interface

Version 2.4.1

31 Dec 2019

Fixed

[MOTV2-2731] [XS-93] Fixed issue with WebRTC bar when Compose dialog is open (agent was not able to manage calls)¹
[MOTV2-3036] [XS-56] Fixed issue with Login with Google feature (agent was not logged in voice queues)
Fixed issue on General search feature in Users, Agents and Telephones sections

Improvements

[MOTV2-2085] Added possibility to minimize the Compose dialog for Email channel

¹The issue is solved adding the possibility to minimize (using the SAVE AS DRAFT button) the Compose dialog (MOTV2-2085)

Version 2.4.0

20 Dec 2019

Release Notes: what is new about General Search

The General Search algorithm takes into consideration the following columns to retrieve data:

Contacts: id, first name, last name, email address, phone, mobile and fax numbers
Chat: interaction id, contact first name, contact last name and message body
Email: interaction id, interaction subject, message from, contact email, message plain body and message subject
SMS: interaction id, contact mobile number and message body
Open Channel: interaction id, contact first name, contact last name and message body
Fax: interaction id, contact fax number

if you enter multiple values in the General Search field, the system returns all the items that match exactly all the words you inserted in the columns listed above.

Fixed

[MOTV2-3012] Fixed issue with emoticons in Auto Reply application (for Chat, SMS, Email and Open Channel channels)
[MOTV2-2776] Improved interactions search for Chat, Email, SMS, Open Channel and Fax
[MOTV2-3071] Improved adaptation of Chat Snippet to mobile environment

Improvements

[MOTV2-790] Added possibility to search message body for Chat, Email, SMS and Open Channel channels

Added

[MOTV2-2367] Added Screen Recordings feature¹

¹It requires at least version 5.1.31.0 of Motion Phonebar

Version 2.3.98

16 Dec 2019

Fixed

[MOTV2-3009] Removed Telephones as actor in Trigger feature
[MOTV2-3042] Fixed issue with Change Password endpoint (Security Suite was not applied)
[MOTV2-3088] Fixed issue with Body property for URL Forward trigger action

Improvements

[MOTV2-1632] Added Script as Trigger action
Added PUT and DELETE method for URL Forward trigger action
[MOTV2-2740] Improved Interaction transcript for Chat, Openchannel and SMS channels

Version 2.3.97

01 Dec 2019

Fixed

Fixed issue related to migration management
[MOTV2-2935] Fixed issue on display correct property in Tools - Trigger conditions
Fixed Callerid value in report_call table (number was written before the name)
Restored accountcode property in report_queue table
[MOTV2-2961] Fixed agent status management in Realtime sections
[MOTV2-3055] [MOTV2-3037] Fixed disposition issue with Motion Bull calls (Booked Progressive method and Recall Me)
[MOTV2-3081] Fixed permission issue with Extracted Report section
[MOTV2-3083] Fixed type property in report_call table for Motion Bull calls and restored OutgoingSpoolFailed management in report_call table

Improvements

Added Predictive information in Motion Bull - Realtime section
[MOTV2-2533] Added possibility to set Headers for URL Forward trigger action
[MOTV2-2771] Added Agent condition for Voice Triggers
[MOTV2-2935] Added configuration for agent availability threshold for Predictive algorithm

Version 2.3.96

21 Nov 2019

Fixed

[MOTV2-2455] Fixed issue with add/remove teams to Voice Queues/Motion Bull Campaigns (action not realtime)
[MOTV2-2703] Added status check on adding agents/teams to Voice Queues/Motion Bull Campaigns (agent will be added on realtime only if they are online)
Enforced selection of disposition if mandatory disposition is enabled (agent is not able to close the modal if disposition is not saved)
Fixed pagination issue in Web Report select for Custom Dashboard widget
[MOTV2-2953] Fixed issues related to association between agents and Voice Queues/Motion Bull Campaigns (agent not removed from Asterisk Queues)
[MOTV2-3008] Fixed issue related to Dispose disposition/interaction (agent unpause even without mandatory disposition enabled)

Version 2.3.95

19 Nov 2019

Fixed

[MOTV2-3077] Fixed Chan Spy section (empty values)

Version 2.3.94

18 Nov 2019

Fixed

[MOTV2-2630] Fixed issue with japanese encoding in Email channel
[MOTV2-2950] Fixed permission issue with Contact Manager module
[MOTV2-2993] Fixed permission issue with Contact Manager lists in Import Contacts feature
[MOTV2-3068] Improved CSS style for RTL support
Improved mandatory disposition management for Omni Channel interactions (removed None disposition and save button disabled for disposition not selected)

Version 2.3.93

12 Nov 2019

Fixed

[MOTV2-2954] Fixed search issue in Voice Recordings section for User
[MOTV2-2712] Fixed Voice Extensions creation after Voice Chan Spy create/update action

Version 2.3.92

08 Nov 2019

Fixed

[MOTV2-2939] Fixed issue on List and Tag filter in Contact list view for User

Improvements

[MOTV2-2948] Added support for Jabra headphones controls for WebRTC bar

Version 2.3.91

07 Nov 2019

Fixed

Fixed issue related to missing migration (2.3.10)
[MOTV2-3039] Fixed pagination issue in Cally Square projects section for User

Version 2.3.10

04 Nov 2019

Fixed

[MOTV2-3032] Removed limit on downloaded resources by User profile
[MOTV2-3049] Restored queue column in voice_recordings table if using Cally Square project
[MOTV2-3035] Restored queue column in voice_recordings table if using external MixMonitor application
Restore dial logging only for outbound call in report_dial table
[MOTV2-2804] Fixed issue with messages long more than window size in Agent Omni Desktop interface

Version 2.3.9

30 Oct 2019

Fixed

[MOTV2-3041] Fixed user role escalation using API endpoint
[MOTV2-3043] Updated error messages for failed login actions
[MOTV2-3029] Fixed issue with Chat snippet with Left/Right alignment (unable to click in the area near the object)

Version 2.3.8

25 Oct 2019

Release Notes

Font Size in Email Account and HTML editor is now expressed in point and not pixel. Please review your settings to apply changes.

Fixed

[MOTV2-3030] Fixed issue on report association for User Profile
[MOTV2-1771] Fixed issue with font size in Email channel

Version 2.3.7

21 Oct 2019

Fixed

[MOTV2-2975] Fixed disposition value in report_call table
[MOTV2-2978] Fixed association between queue calls and agents in report_call table
[MOTV2-2992] Fixed issue in report_queue table (exitwithkey calls not tracked properly)
[MOTV2-2999] Fixed agentcompleteat property in report_agent table on blind transfer
[MOTV2-3000] Fixed ACW time value in report_member table
[MOTV2-3001] Fixed transfertype value in report_queue table on attended transfer (outbound call)
[MOTV2-3014] Fixed start time and answer time properties in report_call table for inbound calls
[MOTV2-3015] Restored log of internal calls in report_dial table
[MOTV2-3028] Fixed issue with ODBC connector in Cally Square projects
Fixed Abandoned trigger for Salesforce, SugarCRM and ServiceNow integrations

Improvements

Added AmazonLex application for Open Channel
[MOTV2-2210] Added possibility to choose the module (Task or Case) for Salesforce integration

Version 2.3.6

11 Oct 2019

Improvements

[MOTV2-2783] Added DialogFlow application for Open Channel
[MOTV2-3011] Added CC and BCC info in downloaded email interactions/messages
Added proxy support for License check requests

Version 2.3.5

04 Oct 2019

Fixed

Fixed issue on WebRTC bar in Agent Omni Desktop interface (unable to answer after agent inactivity)
[MOTV2-2942] Fixed issue with correlation between ACW entries and Queue calls in report_member table
[MOTV2-2989] Fixed issue on adding contact lists to dialer campaign (not working if hopper final contains empty contact phone number)
[MOTV2-2991] Fixed issue updating Chat Website, Email Account, Fax Account, SMS Account and Openchannel Account (internal server error: ER_BAD_FIELD_ERROR)
Restored missed event variables for Integrations (destcalleridnum, destcalleridname and destexten)

Improvements

Added Duration and Billable Time properties for Integration configurations (Subject, Description and Fields)

Version 2.3.4

24 Sep 2019

Fixed

[MOTV2-2973] Fixed Voice Extensions rewrite on Interval updates
[MOTV2-2956] Fixed issue with Date property in download email interactions/messages

Version 2.3.3

20 Sep 2019

Fixed

[MOTV2-2956] Added date property for downloaded email interactions/messages
[MOTV2-2914] Fixed issue with Dispose button in CM Contact view (button not displayed if call opens more than one contact view tab)
[MOTV2-2960] Fixed Jscripty summary download issue
[MOTV2-2949] Fixed issue creating/updating canned answers with emoji
Fixed issue with 3 Way Conference Call for WebRTC Bar (no audio)

Improvements

[MOTV2-2932] Removed limit for AutoReply Omni-channel application

Version 2.3.2

12 Sep 2019

Release Notes

The RTL Support is released as Experimental Feature

Fixed

[MOTV2-2868] Fixed option selection for Integration Custom Fields
[MOTV2-1565] Fixed string/variable/custom variable selection for Integration Standard Fields
[MOTV2-2814] Fixed issue related to closing omni channel interaction date less than creation date
[MOTV2-2694] Fixed type issue in Joinempty and Leaveempty parameters in Voice Queue section

Improvements

[MOTV2-2940] Added createdAt column in CM Contact view list
[MOTV2-1985] Added RTL support

Version 2.3.1

09 Sep 2019

Fixed

Fixed issue on Chat snippet (authentication error getting interaction info)

Version 2.3.0

04 Sep 2019

Fixed

[MOTV2-2813] Improved Freshdesk integration URL verification
[MOTV2-2839] Fixed Abandoned trigger with Freshdesk integration
Fixed issue creating task on SugarCRM integration when agent is not found

Improvements

[MOTV2-2479] Added 3 Way Conference Call for WebRTC Bar

Added

[MOTV2-2749] Added integration with Microsoft Dynamics CRM
Added integration with Service Now
[MOTV2-2238] Added API Key management

Version 2.2.6

29 Aug 2019

Release Notes

During the update, the system will substitute Outer Join with Left Join for all existing reports in Analytics section

Fixed

[MOTV2-2920] Fixed issue receiving email messages with emoji inside recipients (FROM,TO,CC and BCC)
[MOTV2-2815] Removed Outer Join in Analytic sections
[MOTV2-2553] Fixed export of Cally Square projects
[MOTV2-2931] Fixed pagination issue for Motion Bull - Realtime (Queues and Queue Params) sections
[MOTV2-2875] Restored userId column in report_call table for Inbound Calls
[MOTV2-2894] Fixed issue on call type in report_member table (all calls were tracked as internal)
[MOTV2-2794] Fixed issue dragging/resizing Web Report widget in Custom Dashboard

Improvements

[MOTV2-2809] Added Mandatory Disposition feature for Voice Queues and Omni Channel Accounts (section: Advanced)
[MOTV2-2469] Added possibility to restore contacts with Answer Machine status from Hopper Final

Version 2.2.5

22 Aug 2019

Fixed

[MOTV2-2912] Removed duplicate name in header section for Voice Routes Edit View
[MOTV2-2909] Fixed issue on Trigger condition for Users (Queue list non displayed)
[MOTV2-2921] Fixed issue on Voice Recordings filter for Users

Improvements

Custom Dashboard available under Dashboard menu without section (Tools - Custom Dashboard) permission
Plugins available under Plugin menu without section (App Zone) permission
Added note to properly point the customer to the correct section for the custom dashboard (User Profile)

Version 2.2.4

13 Aug 2019

Fixed

[MOTV2-2870] Fixed issues on Voice Recordings entries for Motion Bull Preview calls (queue name empty and wrong information for caller and called columns)
Added restriction on using only one integration field for the same configuration
[MOTV2-2875] Restored userId column in report_call table for Inbound Calls
[MOTV2-2873] Fixed issue on Chat Snippet (customer wasn't able to go back in the main page)

Version 2.2.3

09 Aug 2019

Fixed

[MOTV2-2627] Fixed agent assignment for closed omni channel interaction
[MOTV2-2692] Fixed issue editing Dialogflow application in Chat Action Flow (welcome message not shown)
[MOTV2-2730] Fixed "undefined" text selecting Canned Answer in Agent Omni Desktop interface
[MOTV2-2804] Fixed omni channel message alignment in Agent Omni Desktop interface (wrong alignment if message contains hyperlink)
[MOTV2-2869] Increased size for messageId and inReplyTo column for email channel

Version 2.2.2

07 Aug 2019

Fixed

[MOTV2-2901] Fixed issue selecting reports in Custom Dashboards (Web Report widget) and Scheduler
[MOTV2-2904] Fixed "zero" value in Abandoned Call widget in General Dashboard section

Version 2.2.1

26 Jul 2019

Fixed

Fixed issue searching contact in omni channel interaction (to, cc and ccn fields)

Improvements

Added custom action, custom action data and type on Sestek NDA block

Version 2.2.0

25 Jul 2019

Fixed

[MOTV2-2874] Changed default value for Phonebar listen port for security reason
Fixed database seeding during the installation
[MOTV2-2867] Fixed RRmemory strategy for Omni Channel Queues
Fixed issue showing/editing Company property in Contact view
Fixed issue adding/editing Network entries
Fixed issue searching Canned Answer in Agent Omni Desktop interface

Improvements

[MOTV2-2863] Added videosupport option for User, Agent, Telephone and Trunk
[MOTV2-2863] Added H264 codec for User, Agent, Telephone and Trunk
[MOTV2-2743] Added IntelePeer integration for SMS channel

Version 2.1.0

23 Jul 2019

Release Notes

From this version, User Permissions will be managed by User Profiles settings.

During the software update:

Default User Profile will be created
New User Profile will be created (the system will create a new user profile for each user permission group)
Existing Users will be associated to User Profile

In addition, you will find a SAVE button in all association window and the action will be applied pressing this button.

Fixed

Fixed request aborted error on incoming messages in App Zone

Improvements

[MOTV2-2879] Added Generate Audio File option for Sestek NDA Cally Square block

Added

[MOTV2-2425] Added User Profile section

Version 2.0.84

04 Jul 2019

Fixed

[MOTV2-2832] Added "dialer" option for Type filter in Voice Calls section (Agent Omni Desktop interface)
Fixed missed icon in Jscripty project builder
[MOTV2-2845] Fixed report extraction with cdr table (missed createdAt column)
[MOTV2-2856] Fixed issue with voice recordings (wrong value in caller and called column)
[MOTV2-2828] Fixed issue with Dialogflow application in Callysquare projects and Chat Website

Improvements

Added visibility property for Openchannel interactions
[MOTV2-2757] Added HOLD status in Realtime - Agents sections

Added

[MOTV2-2842] Added Sestek ASR block
[MOTV2-2843] Added Sestek TTS block
[MOTV2-2844] Added Sestek NDA block

Version 2.0.83

21 Jun 2019

Release Notes

We changed the calculation system for Calls counter in Voice Dashboard
In report_queue table, we added a new row for each consultation calls
In report_call table, for each call, we created an entry for the entire call and one entry for each call phase

Fixed

[MOTV2-2832] Added "dialer" option for Type filter in Recordings section (Agent Omni Desktop interface)
[MOTV2-2822] Fixed issue with routing process (memory leak with high queue timeout)
[MOTV2-2774] Fixed issue with pasted images in Email messages
[MOTV2-2751] Review the Voice channel statistics writing process¹
[MOTV2-2748] Fixed unmanaged calls count in Voice Dashboard section
[MOTV2-2741] Fixed total queue calls count in Voice Realtime - Queue Parameters section
[MOTV2-2721] Fixed file splitting issue on upload feature
Fixed issue downloading Email interactions in Agent Omni Desktop interface (if contains at least one note)
[MOTV2-1949] Fixed holdtime property in /api/rpc/voice/channels endpoint (value not set)

Improvements

[MOTV2-2829] Added cdr in the available table list for Analytics section
[MOTV2-2409] Added Infobip integration for SMS channel
[MOTV2-2007] Added possibility to reschedule or set recallme for calls not originated by Motion Bull
Improved Latvian language in Web GUI

Added

[MOTV2-2789] Added Scheduled Calls section in Agent Omni Desktop interface (remember to enable this new feature in the Agents Permissions list)

¹It includes MOTV2-2696, MOTV2-2697, MOTV2-2698, MOTV2-2699, MOTV2-2715

Version 2.0.82

06 Jun 2019

Improvements

[MOTV2-2487] Added Clickatell integration for SMS channel
[MOTV2-2705] Added CSCTelecom integration for SMS channel
[MOTV2-2733] Add Brazilian language

Version 2.0.81

17 May 2019

Telegram Integration

Fixed

[MOTV2-2710] Fixed issue with Agent Typology (saved property not correctly loaded)
Fixed issues on login procedure (additional blank space and username case sensitive)
[MOTV2-2763] Fixed issue with Zendesk integration (enduser not created when not found)

Improvements

[MOTV2-2665] Added Hebrew language
[MOTV2-2747] Added call uniqueid in Customer Journey details (Voice channel)
[MOTV2-2376] Added typology column in Agents list
[MOTV2-2319] Skebby SMS integration update for the use of new methods
[MOTV2-2546] Added possibility to select a skipped contact in Preview modal (Agent Omni Desktop interface with Motion Bull Preview dialer)

Version 2.0.80

19 Apr 2019

Fixed

[MOTV2-2622] Fixed issue with outgoing edges for Cally Square Switch block (initial 0 automatically stripped by the edges value)
[MOTV2-2658] Fixed negative value for Abandoned calls metric in Dashboard and Realtime sections
Fixed issue with Voicebot trigger (tab open in Agent Omni Desktop interface even if the call was not managed by Voicebot)
[MOTV2-2732] Fixed variable rendering for Voice channel (trigger and queue call notification)
[MOTV2-2727] Fixed issue with Reschedule and Recallme feature for Motion Bull calls (options not available during call disposition)

Improvements

Added possibility to choose Default Report in Web Report widget (Custom Dashboard)

Version 2.0.79

04 Apr 2019

Fixed

Fixed issue with Cally Square Login block (unable to use Phone and Mobile field)
[MOTV2-2473] Fixed agent status (ACW pause) when call was transferred from another queue
[MOTV2-2557] Fixed report_agent entries on rejected events
[MOTV2-2611] Fixed duration property in report_call entries after external attended transfer
[MOTV2-2621] Fixed report_agent entries on attended transfer from queue A to queue B
[MOTV2-2604] Fixed issue with Birthdate contact property (date displayed even if the property is empty)

Improvements

[MOTV2-261] Added complete report path in Schedule and Custom Dashboard widget
[MOTV2-2584] Added possibility to choose to include/exclude attachments on Email interaction export

Version 2.0.78

21 Mar 2019

Fixed

Fixed archive file name on interaction download (Spy feature)
Improved error message on failed report extraction
[MOTV2-2571] Optimized /api/users/{id}/contacts endpoint (used to download contacts in My Contacts section - Agent Omni Desktop interface)
[MOTV2-2575] Fixed EXTRAVAR variable display for WebRTC bar
[MOTV2-2572] Fixed permission issue in Abandoned Calls section in Voice and Motion Bull Realtime

Improvements

Added Japanese language

Added

Added Amazon Lex as application for Chat channel

Version 2.0.77

07 Mar 2019

Fixed

[MOTV2-2507] Added missing languages for DialogFlow application for Chat channel
[MOTV2-2555] Fixed password policy pattern
[MOTV2-2562] Fixed interaction download using Firefox
[MOTV2-2478] Fixed issue with Check ODBC connection
[MOTV2-2563] Fixed issue with double Contact Manager popup for the same trigger
[MOTV2-2556] Added API timeout on Jscripty answers extraction
Fixed Add/Remove Agents to Voice/Motion Bull Queues for Hotdesk agents
Fixed analytic information for calls managed by Hotdesk agents
[MOTV2-2573] Fixed analytic information when agentcomplete event is delayed
[MOTV2-2548] Fixed talking time duration for transferred calls in report_member table

Improvements

Add end-of-conversation management for DialogFlow Cally Square block
Add possibility to use variable for timeout option in Callback Cally Square block
[MOTV2-2495] Preselect the first available call in Transfer Modal (Agent Omni Desktop interface - WebRTC bar)
Added Voice information for Hotdesk agents

Added

[MOTV2-2006] Added Amazon Lex as Cally Square block
Added Bot trigger action to allow agents to read the conversation between customer and voice bot

Version 2.0.76

21 Feb 2019

Hotdesk feature is released as BETA

Fixed

[MOTV2-2525] Fixed permission issue in Motion Bull Realtime - Queue Calls section
[MOTV2-2529] Fixed data mismatch in the voice_recordings table for Motion Bull calls
[MOTV2-2460] Fixed issue with attended transfer report (wrong timing values in report_queue)
[MOTV2-2526] Fixed missing values in report_member table on attended transfer
[MOTV2-2490] Fixed typo error in Canned Answer sections
Corrected help text for Busy Retry parameter in Motion Bull Campaign configuration
[MOTV2-2248] Fixed issue with Motion Bull Hopper (entry not removed at the end of the call)

Improvements

[MOTV2-2496] Added report_<channel>_transfer in the available table list for Analytics section
[MOTV2-2360] Added timer for Login and Pause status in Realtime sections

Added

[MOTV2-2084] Added possibility to export the Omni Channel interactions
Added Out Prefix management for Click-to-Transfer feature (Agent Omni Desktop interface)
Added Out Prefix management for WebRTC bar (Transfer)
[MOTV2-2511] Added Hotdesk feature for External Agents

Version 2.0.75

07 Feb 2019

Fixed

[MOTV2-2431] Removed sessions management
[MOTV2-2525] Fixed permission issue in Voice Realtime - Queue Calls section

Version 2.0.74

01 Feb 2019

Fixed

Minor bug fix

Version 2.0.73

30 Jan 2019

Fixed

[MOTV2-2438] Fixed timing information in Queue Params section (Voice and Motion Bull realtime)
[MOTV2-2436] Removed pattern for Callerid field in Outbound routes configuration
[MOTV2-2422] Fixed issue on sumholdtime property in /api/rpc/queues endpoint
[MOTV2-2446] Fixed issue in Realtime sections (agent status not displayed in realtime using User account)
[MOTV2-2394] Fixed issue in Dashboard sections for Agent Omni Desktop interface (data on waiting interactions not filtered)
[MOTV2-2391] Fixed issue with attended transfer report (endtime value not correctly saved)
[MOTV2-2441] Improved analytic data saving process for Cally Square
[MOTV2-2215] Fixed data mismatch in the report_call table for Motion Bull calls
[MOTV2-1802] Fixed issue with external agent status in Realtime sections (voice status not correctly displayed)

Improvements

[MOTV2-2442] Added routeid and prefix (even without using Out Prefix) information for outbound calls in report_call table
[MOTV2-2216] Added originated callerid in cm_hopper_history and cm_hopper_final for Motion Bull calls

Added

Added Out Prefix management for Click-to-Dial feature (Agent Omni Desktop interface)
Added Out Prefix management for WebRTC bar

Version 2.0.72

10 Jan 2019

Fixed

[MOTV2-2394] Fixed issue on Agent Omni channel Dashboard for Chat, Email, SMS, Openchannel and Fax channels (values not filtered by permissions)
[MOTV2-2420] Added restriction for outgoing empty messages for Chat, Openchannel and SMS channels (Agent Omni Desktop interface)
[MOTV2-2433] Fixed issue (infinite loading without showing data) with Realtime - Queues section for Voice, Motion Bull, Chat channels
[MOTV2-2306] Fixed audio issue with WebRTC Bar (call was not automatically hold/restored)
[MOTV2-2444] Fixed missed label in Cally Square section
[MOTV2-2383] Fixed issue with One-Time option for AutoReply application (SMS channel)

Improvements

[MOTV2-2359] Added report_dial table for Analytics section
[MOTV2-1043] Improved Queues - Agents association based on Team configuration

Version 2.0.71

20 Dec 2018

Fixed

[MOTV2-2278] Improved draft management on tab switch (unsent draft message text is not lost switching from one tab to another - Agent Omni Desktop interface for Email channel)
Fixed display issue on Auto Reply application message with comma character
Fixed issue on Dispose feature (feature not available if the contact tab is not focused at call hangup)
[MOTV2-1802] Fixed issue on Realtime sections (remote agent status not available)
[MOTV2-2388] Fixed issue on GoToIf application for Email channel (unable to use functions with message.body property)
[MOTV2-2386] Improved generated query for Voice channel in Customer Journey (CM Contact view)
[MOTV2-2375] Fixed issue on outgoing email messages (account name not displayed as From message property)
Fixed issue with AWS Polly Cally Square block (audio file not played)
[MOTV2-2406] Fixed issue with Out Prefix update (voice extensions not correctly updated)
[MOTV2-2414] Fixed issue with Compose SMS and Compose Openchannel feature
Fixed issue using Canned Answers with Compose SMS and Compose Openchannel
Fixed issue with Outbound calls (Dial application not updated on Cut Digits changes)
[MOTV2-1298] Fixed issue with Cally Square editor when you use 0 in exit edges

Added

Added license management for Chat sessions
[MOTV2-2041] Added timeout for running inactive chat
[MOTV2-2272] Added Jscripty action for Omni Channel triggers
Added DialogFlow application for Chat channel
[MOTV2-2133] Added transfer to specific queue/agent feature for Chat, SMS, Openchannel and Fax channels
[MOTV2-2410] Added option for Remember Me in Settings - General section (Motion Phonebar) ¹

Improvements

[MOTV2-2390] Minor UX improvement for Interaction list view (Agent Omni Desktop interface)
[MOTV2-2344] Improved log for Login and Logout actions
Added possibility to customize the Avatar and Name for System messages (Chat channel)
[MOTV2-2200] Removed < and > characters from URL parameters (Omni channel trigger)
Added pattern for Caller Id field in Outbound Routes
[MOTV2-2253] Added possibility to use custom body content for URL Forward action (Omni channel triggers)
[MOTV2-2196] Added delivered/read notification for Chat messages on customer side (Chat Snippet)

¹It requires at least version 5.1.27.0 of Motion Phonebar

Version 2.0.70

04 Dec 2018

New Integration

Microsoft Teams

Fixed

Removed internal notes from Forwarded Transcript (Chat channel)
Fixed issue on Blacklist feature in Call disposition modal (Agent Omni Desktop interface - Motion Bull)
Fixed issue on sending Offline Messages from Chat Snippet
[MOTV2-2358] Fixed Message and Originated column in Motion Bull Realtime (Queue section - information not displayed)
[MOTV2-2278] Improved draft management on tab switch (unsent draft message text is not lost switching from one tab to another - Agent Omni Desktop interface for Chat, SMS and Open Channel)
[MOTV2-2373] Fixed issue on GoogleTTS (CallySquare block)
[MOTV2-2323] Fixed issue on Group Messenger
Added authentication for Export to CSV feature in Jscripty project
[MOTV2-2385] Fixed issue on Voice status in Realtime sections (information not displayed)

Added

[MOTV2-1253] Added holdtime (mohtime) statistics
Added Dashboard for Chat, Email, SMS, Openchannel and Fax channel (Admin and User)

Improvements

[MOTV2-2054] Added alert on closing CM Contact tab if the disposition is not set
Improvements on License section (added voice channel, added chat sessions, license view reorganization)

Version 2.0.69

15 Nov 2018

Release Notes

Due to many changes on Out Prefix section, existing entries will not be compatible with the new options and they will be removed during the update.
The existing voice extensions related to Outbound Routes have been modified: we strongly suggest to perform an update of all Outbound Routes.

New integration

Line plugin
vTiger Integration (released as BETA)

Fixed

[MOTV2-2211] Fixed issue on saving answer for Long text Jscripty Question type
Fixed issue on tab scroll action (Agent Omni Desktop interface)
Fixed issue on Edit action in Contacts section menu (Agent Omni Desktop interface)
[MOTV2-2288] Fixed issue on closing Chat interaction (UserId property removed)
Fixed issue on Customer Journey in Agent Omni Desktop interface (Agent was not able to open any interaction)
Fixed issue related to Message alignment option in Omni Channel Spy interaction feature
Fixed disposition label in Customer Journey section
[MOTV2-1679] Fixed issue on Export to CSV feature in Contact Manager List section
Fixed issue on using invalid license (Update License feature)
Fixed issue on Open Channel interactions creation from scratch
[MOTV2-1261] Fixed issue on time counter
[MOTV2-592] Fixed authentication issue on Export to CSV feature in Contact Manager List section
Fixed issue on dispose new Email interaction (Agent Omni Desktop interface - Send and Close feature)
Fixed destination property value in report_call table (the value is now set without the prefix - cut digits)

Improvements

[MOTV2-2207] Added possibility to change the background color in Chat Snippet configuration (Appearance)
[MOTV2-2209] Added Alt text attribute for all button elements in Chat Snippet
[MOTV2-2206] Added field to set the message Font Size in Chat Snippet configuration (Interaction)
Improved Out Prefix section
Added Error on deleting Voice Outbound route, if there is at least one Out Prefix associated to it
Improved license management
Updated Voice Extensions generation on Create/Update Outbound Route
[MOTV2-2297] Added variable rendering for Motionbar - Windows App trigger action
[MOTV2-2217] Added restriction on duplicated names of Sounds items (if the existing Sounds names are duplicated, the update procedure adds a random suffix to the item names).

Version 2.0.68

17 Oct 2018

Fixed

[MOTV2-2195] Fixed Abandoned Queue Calls section
[MOTV2-2212] Fixed issue on using Tags in Voice Outbound routes
[MOTV2-2161] Fixed issue on Close condition for Omni Channel trigger
Removed close popup confirmation if the chat interaction is already closed by the customer
Fixed issue on agent permission for Click-to-SMS, Click-to-Email and Click-to-Fax features (Agent Omni Desktop interface)
Fixed issue on agent permission for Customer Journey section (Agent Omni Desktop interface)
[MOTV2-2105] Fixed issue on Split Report feature
Fixed issues on Global Disposition feature

Added

Added possibility to create an Open Channel interactions from scratch
[MOTV2-2150] Added Clone function for Trunk
[MOTV2-2073] Added close reason for Chat interactions
[MOTV2-2159] Added Messages Alignment option in Settings - General section

Improvements

[MOTV2-2096] Replaced input with textarea in interaction view (Agent Omni Channel interface)

Version 2.0.67

02 Oct 2018

Release Notes

Remember to provide the right Omni Channel account/website permissions for new Agents.

All existing agents before the update will be automatically added to Open Channel account/website while the new agents will be created without any permission

Fixed

[MOTV2-2157] Fixed issue on Excel export in List view
Fixed issue on Omni channel trigger with Close condition
Fixed issue on message details mismatch

Added

[MOTV2-1031] Added Global Disposition
[MOTV2-2171] Added Omni Channel account permissions for Agents

Improvements

Added notification for CC and BCC mail interactions
[MOTV2-2147] Added spellcheck feature in interaction input (Agent Omni Desktop interface)

Version 2.0.66

26 Sep 2018

Fixed

Fixed issue with existing metric in Analytics section
[MOTV2-2140] Fixed issue on show custom fields in CM Contact view (Agent Omni Desktop interface)
[MOTV2-2156] Fixed issue with GoogleTTS Cally Square block (Error: get key failed from google)
[MOTV2-2141] Fixed issue on creating contacts without tags
[MOTV2-2079] Fixed issue on saving List property in CM Contact filter (Agent Omni Desktop interface)
Added BCC informations for Email message sent
[MOTV2-2131] Fixed issue on restore last section open after closing tab (Agent Omni Desktop interface)
[MOTV2-2144] Fixed issue with international character in Email message preview (Agent Omni Desktop interface)
[MOTV2-2153] Fixed issue on changing own password for Administrators

Added

[MOTV2-2083] Added Run option for Tools / Scheduler
[MOTV2-2138] Added Out Prefixes section¹
[MOTV2-283] Added transfer to specific queue/agent feature for Email channel

Improvements

[MOTV2-2000] Added CC and BCC options for Schedule Reports
[MOTV2-2105] Added Split and Split report size options for Extracted Reports and Scheduler
Removed first message (used by the system) from Download Transcript and Forward Transcript features for Chat channel
Added Enable Video Recording options in Agent Settings²

¹It requires at least version 5.1.25.0 of Motion Phonebar

²It requires at least version 5.1.24.0 of Motion Phonebar

Version 2.0.65

11 Sep 2018

Fixed

[MOTV2-2080] Fixed error on TildeASR Cally Square block with empty file
[MOTV2-2081] Fixed value assignment for TILDE_ASR_STATUS variable
[MOTV2-2045] Fixed report extraction with Excel format if column name contains "."
[MOTV2-2039] Fixed issue with Agent Identifier in Download Transcript and Forward Transcript
[MOTV2-2077] Fixed issue on Chat Snippet status (open/closed) for new interactions
[MOTV2-2095] Fixed issue with queuecallerexitreason property (report_queue table) for Preview and Booked Progressive calls (Motion Bull Queue Campaign)
[MOTV2-2037] [MOTV2-2076] Fixed issue with shared chat interaction between different chat website
[MOTV2-1989] Fixed issue with /cm/lists/[id]/contacts API
[MOTV2-1977] Fixed issue on Tag filter in CM Contact section
[MOTV2-2117] Fixed issue on Numeric CM Custom Field in Preview Modal (Agent Omni Desktop interface)
[MOTV2-2118] Fixed issue with negative value on Abandoned calls in RPC methods

Added

[MOTV2-2011] Added Random Outgoing CallerId Number option for Motion Bull Campaign
[MOTV2-1922] Added Cut Digits option for Motion Bull Campaign
[MOTV2-2100] Added Indonesian language
[MOTV2-2100] Added Arabic language
Added Tag filter in Contacts and My Contacts sections (Agent Omni Desktop interface)

Improvements

[MOTV2-1972] Added Customer Alias management for Chat Website
Added Channel and Date filter in Customer Journey view
[MOTV2-2061] Added HTML input type for Canned Answer values in Email channel
[MOTV2-2114] Added cm_lists table for Analytics section
[MOTV2-1995] Added possibility to pasting more than one email address in To, Cc and Bcc fields for Email channel (Agent Omni Desktop interface)
[MOTV2-1820] Align Tag field in Contact list view as in the Interaction list view

Version 2.0.64

23 Aug 2018

Fixed

[MOTV2-2018] Fixed issue on writing entries in report_call table with lastdata values too long
[MOTV2-2045] Fixed issue with empty Extracted Reports using Excel format
[MOTV2-2048] Fixed issue on download Extracted Report using Firefox
Fixed issue on saving Substatus filter in Agent Omni Desktop interface (Email channel)
[MOTV2-2009] Added datetime filter for answer report extraction in Jscripty sessions
[MOTV2-2033] [MOTV2-2036] Minor bug fixing on Motion API documentation
[MOTV2-2050] Improved interaction.created variable management for Omni Channel Action flow
[MOTV2-2052] Fixed issue on updating properties in Settings - General section

Added

[MOTV2-1301] Added Tag application for Omni Channel Action flow

Improvements

[MOTV2-2010] Added TILDE_ASR_STATUS and TILDE_ASR_STATUS_MESSAGE system variables for TildeASR Cally Square block
[MOTV2-2010] Improved TildeASR Cally Square block in terms of speed
[MOTV2-1882] Increased input size on Custom Metric field in Analytics section
Improved French language in Web GUI

Version 2.0.63

27 Jul 2018

Fixed

[MOTV2-1974] Fixed issue on delete Service Email account
[MOTV2-1978] Fixed issue on multiple Manual Outbound calls in the same Contact view for different numbers
[MOTV2-1935] Fixed issue on Login in Pause feature on Agent Omni Desktop interface and Agent Phonebar
[MOTV2-1981] Fixed issue on writing default Outbound route during the installation
[MOTV2-1976] Fixed issue on Merge Contact feature (merged contact replaced with new contact)
[MOTV2-1980] Fixed deadlock issue on user_has_voice_queues_rt table adding agent to queues
Removed mandatory constraint for phone field on CM Contact
Fixed issue on text too long out of bounds in Last Message preview (Agent Omni Desktop interface - Email channel)
Fixed Agent pause duration in Realtime sections after pause switch
[MOTV2-1997] Fixed issue on search contact when a Fax message arrives
[MOTV2-1965] Fixed issue on Report extraction related to amount of data to be extracted
[MOTV2-1894] Fixed issue on Widget Title length for Custom Dashboard

Added

[MOTV2-1782] Added ACW feature for Motion Bull Booked Progressive and Preview method
Added Proxy settings for Open Channel account configuration
[MOTV2-1891] Added Clone feature for Motion Bull Campaign

Improvements

[MOTV2-1962] Added Text-Type property in AWS Polly CallySquare block
[MOTV2-1966] Added messages alignment option for active chat session
[MOTV2-1967] Added Customer Avatar management in Chat Website configuration
Added Default header in Chat Website configuration (if set, the text will not change based on Snippet status)
[MOTV2-2008] Improved text style and added expand/collapse icon in Chat Snippet (if Left or Right Snippet Swipe out is selected)
Add None as Substatus filter for Email channel (Agent Omni Desktop interface)
Added fixed width for Subject column for Email channel (Agent Omni Desktop interface)

Version 2.0.62

11 Jul 2018

Fixed

[MOTV2-1947] Fixed issue on empty leaveAt column in report_square table
[MOTV2-1955] Fixes issue writing Agent/Telephone Extensions after context change
[MOTV2-1856] Fixed issue on update CM Contact without tags
[MOTV2-1952] Fixed issue changing saving volume value for WebRTC Bar
[MOTV2-1956] Fixed issue on closing Jscripty tab at the end of the session (Agent Omni Desktop interface)
[MOTV2-1921] Fixed issue on Redirect to agent feature in Voice Realtime section
Fixed background color for Channel icon in Customer Journey
[MOTV2-1951] Fixed issue on Chat snippet using Safari
[MOTV2-1984] Fixed issue on international character during Contact CSV upload
[MOTV2-1933] Fixed issue on acwtime column in report_agent table for transferred voice calls
[MOTV2-1917] Fixed issue on writing report logs on Blind Transfer

Added

Added Last message preview for Email interactions in Agent Omni Desktop interface

Improvements

[MOTV2-1880] Added option to avoid empty schedule reports sent by email
[MOTV2-1879] Improved contact information in Motion Bull Preview modal
[MOTV2-1970] Added support for horizontal slide out for Chat Snippet component
[MOTV2-1971] Added options for vertical position for Chat Snippet component

Version 2.0.61

28 Jun 2018

Fixed

[MOTV2-1856] Fixed issue on CM Contact update API with tags property
[MOTV2-1957] Fixed browser overload on Agent Omni Desktop interface after Interaction tabs switching
[MOTV2-1958] Fixed system overload due to wrong query for contact search on Contact Manager trigger action (Motion Bull calls)

Added

[MOTV2-1600] Added Customer Journey section in CM Contact details for Admin, User and Agent
Added JAWS integration in License section

Improvements

Change password will be required at next login if Admin/User change your password (if Security Suite is enabled)

Version 2.0.60

25 Jun 2018

Fixed

[MOTV2-1924] Fixed issue on Japanese code in Email messages
Fixed issues on "watching" sign on Omni Channel Interactions List and notification "Currently in use by" in Agent Omni Desktop interface
[MOTV2-1938] Fixed issue on closing Jscripty sessions in Agent Omni Desktop interface

Added

[MOTV2-1864] Added Identifier (Website Alias, Agent Alias or Agent Fullname) in Chat Website configuration
[MOTV2-1927] Added Wait for the assigned agent parameter for Omni Channel account

Improvements

Improved Change Password feature (old and new password must be different)
[MOTV2-1913] Improved logs for Trigger
[MOTV2-1925] Added Datetime filter in Jscripty Sessions section (by default is Today)
Improved Contact column for Omni Channel Interaction list view in Agent Omni Desktop interface (display the last sender)
[MOTV2-1895] Improved Internal Messenger API to speed up the Web GUI loading

Version 2.0.59

13 Jun 2018

Fixed

[MOTV2-1814] Fixed issue on Schedule Reports
[MOTV2-1881] Fixed issue on Dispose call (dispose modal not closed on dispose selection)
[MOTV2-1885] Fixed issue on prefix option for Motion Bull - IVR Campaign
[MOTV2-1874] Fixed date range in Extracted Reports (PDF format)
Fixed issue on create CM Contact with empty email address field
[MOTV2-1869] Fixed issue on multiple calls on the same agent with Booked Progressive method (Motion Bull Campaign)
[MOTV2-1915] Added CM Contact information as Trigger variable for Booked Progressive method (Motion Bull Campaign)
[MOTV2-1868] Fixed issue on Create Contact automatically option in Contact Manager Trigger action
[MOTV2-1683] Fixed issue on Agent login (database deadlock)

Added

[MOTV2-1772] Added Prefix for Click-to-Dial feature in Agent Omni Desktop interface
[MOTV2-1884] Added Alias field in Agent profile
[MOTV2-1756] Added enable/disable Phonebar autoupdate feature as General Settings*

Improvements

[MOTV2-1829] Added Phone and Mobile fields in Telephone configuration
[MOTV2-1832] Added creation time in Contact view (Agent Omni Desktop interface)
[MOTV2-1875] Improved Trigger execution for Answer as Call Status with Preview and Booked Progressive Queue Campaigns (trigger executed on Contact answer )
[MOTV2-1862] Improved messages management in Interaction View in Agent Omni Desktop interface (in case of interaction without messages)
[MOTV2-1912] Added /n option in Login CallySquare block (Agent Management)
[MOTV2-1326] Added "watching" sign on Omni Channel Interactions List and notification "Currently in use by" when editing interactions (Agent Omni Desktop interface)
[MOTV2-1907] Added notification for incoming chat messages even if the Agent is paused (only for already accepted interaction)
[MOTV2-1877] Improved Import Contact feature in Contact Manager Contact section

* It requires at least version 5.1.24.0 of Motion Phonebar

Version 2.0.58

29 May 2018

Fixed

[MOTV2-1710] Fixed issue on delete Voicemail account action
[MOTV2-1826] Fixed issue on starting Jscripty projects with new Contact Manager Contacts
[MOTV2-1831] Fixed missing placeholder in Online form elements (Chat channel)
Fixed issue on Disposition box element in Contact Manager contact
[MOTV-1783] Added Queue name in Recordings list for Booked Progressive and Preview calls (Motion Bull)
[MOTV-1834] Fixed issue on application timeout for Omnichannel Action flow
Fixed issue on datetime format in Analytics section
Fixed issue on type validation in Online form elements (Chat channel)
Minor fix in API documentation

Added

[MOTV2-636] Added Abandoned Calls sections in Voice Realtime section (Admin/User interface) and Agent Omni Desktop interface
[MOTV2-1801] Added Agent Manager blocks in CallySquare
Added variable rendering in Canned Answer feature for Chat, Openchannel, Email and SMS channel
[MOTV2-1254] Added Audit Log

Improvements

[MOTV2-1819] Added URL property in TildeASR CallySquare block
[MOTV2-1712] Removed Email address field if Attach=no for Voicemail account
API Security improvement

Version 2.0.57

17 May 2018

Fixed

[MOTV2-1599] Fixed issue on wrong Omni Channel Interaction assignee (Agent)
[MOTV2-1797] Fixed issue on multiple audio entries selection for Periodic Announcements in Voice Queue settings
[MOTV2-1777] Fixed issue on Tags column in Interaction list view (Agent Omni Desktop interface)
Fixed issue with password format on Agent/Admin/User/Telephone creation
[MOTV2-1822] Fixed the problem with inbound email messages containing JavaScript scripts
Fixed issue on update Motion Bull - Queue campaign (Preview method)
Fixed issue on Clone feature for Jscripty projects
[MOTV2-1841] Fixed issue on moving closed contacts from hopper to final section (Motion Bull - Queue campaign - Preview method)
Fixed issue on attachment with empty filename (Agent Omni Desktop interface)
Fixed issue on Dispose feature in CM Contact view (call info box not removed after disposition)

Added

[MOTV2-1715] Added Omni Channel interaction history logs
[MOTV2-1751] Added Hide feature for Offline Status in Chat Website configuration
Added Transfer action in Click2Call feature for WebRTC agents (Agent Omni Desktop interface)
Added Click2Call feature in Recordings section (Agent Omni Desktop interface)

Improvements

Improved Browser notification for WebRTC calls (only for Chrome)
Added Queue property in Browser notification for Omni Channel incoming requests

Version 2.0.56

08 May 2018

Fixed

[MOTV2-1777] Fixed issue on Agent column in Interaction list view (Agent Omni Desktop interface)
[MOTV2-1742] Fixed issue on call balancing for Booked Progressive method in Motion Bull - Queue Campaign
Fixed issue on Hold feature for WebRTC Bar
[MOTV2-1788] Fixed issue on input placeholder for Offline Chat
[MOTV2-1787] Fixed issue on heading text for Extracted PDF Reports
Fixed issue on HTML editor while composing an email message in Agent Omni Desktop interface (red line)

Added

Added System application in Omni Channel action flow
[MOTV2-1700] Added Template option for Omni Channel notification
Added Sound and Shake options (enable/disable) for Omni Channel notification

Improvements

Added refresh button in Hopper, History and Final section of Motion Bull Campaigns (Queue and IVR)
[MOTV2-1459] [MOTV2-1704] Improved contact search for Email, SMS and Fax channel (Agent Omni Desktop interface)
Improved check license and permission on Click to Interact feature in Contact View (Agent Omni Desktop interface)
Added refresh button in Interaction list view (Agent Omni Desktop interface)
[MOTV2-1737] Improved documentation for Logout API
Improved heading text for Extracted PDF Reports
Improved Extracted Reports list view
Improved API logs

Version 2.0.55

26 Apr 2018

Fixed

Fixed issue on filter option in Omni Channel interactions list view (Agent Omni Desktop interface)
Removed Avatar image in Customer Journey if interaction is unassigned (Agent Omni Desktop interface)
Fixed issue on My Contacts section (Agent Omni Desktop interface)
[MOTV2-1321] Fixed issue on LOGIN and PAUSE entries in report_member table

Added

Added Plivo as SMS Provider
[MOTV2-1387] Added Substatus filter in Email Interaction list view (Agent Omni Desktop interface)
Added Read/Unread filter in Omni channel Interaction list view (Agent Omni Desktop interface)
Added substatus customization for Email channel
Added management time for Omni channel interaction

Improvements

Improved Tag column content in Interaction list view (Agent Omni Desktop interface)

Version 2.0.54

23 Apr 2018

Fixed

[MOTV2-1721] Fixed issue on add contacts in Motion Bull Hopper on CSV upload
[MOTV2-1733] Fixed issue on Schedule Reports using Excel as output
[MOTV2-1705] Restored Group feature (Agent Omni Desktop interface)
[MOTV2-1717] Fixed issue on Timezone save in Chat Website configuration
[MOTV2-1596] Fixed issue on Tag filter in Omni channel interaction list view (Agent Omni Desktop interface)
[MOTV2-1653] Fixed issue on acwtime column in report_agent table

Added

[MOTV2-595] Added Next button in Preview dialog for Motion Bull - Queue Campaign (Agent Omni Desktop interface)
Added Browser notification for incoming calls with WebRTC (only for Google Chrome)
[MOTV2-1617] Added possibility to reset a CM list in Motion Bull Campaign
[MOTV2-1669] Added Mark as Unread feature for Email channel
[MOTV2-1675] Added new AWS Region in AWS Polly Cally Square block
Added switch pause in Agent Realtime sections
Added fax column in Contacts and My Contacts sections (Agent Omni Desktop interface)
[MOTV2-1674] Added Text color customization in Chat Website configuration
[MOTV2-1673] Added Text font size customization in Chat Website configuration
[MOTV2-1255] Added variable usage in Template for Email channel
[MOTV2-1255] Added Font Family and Font Size in Email Account settings

Improvements

Added Plans in License request
[MOTV2-1718] Timezone options are sorted by UTC value in Chat Website configuration and Motion Bull Campaign configuration
[MOTV2-1693] Table names in New Report dialog are sorted in alphabetical order
[MOTV2-1255] Replaced Signature with Template in Email Account settings

Version 2.0.53

11 Apr 2018

Fixed

[MOTV2-1648] [MOTV2-1649] Fixed issue on CSV Upload
[MOTV2-1647] Fixed issue on Booked Progressive method in Motion Bull - Queue Campaign
[MOTV2-1664] Fixed wrong file extension for Extracted Reports
Fixed call timer in CM Contact view for Preview calls (Agent Omni Desktop interface)
Fixed issue on Tag column in My Contacts section (Agent Omni Desktop interface)
Fixed issue on clear Interactions from selected Tags
[MOTV2-1663] Fixed issue on User, Admin, Agent and Telephone creation
[MOTV2-1676] Fixed missed Audio Player in Recordings section (Agent Omni Desktop interface)
[MOTV2-1105] Fixed missed Voice Recordings for Transferred calls
[MOTV2-1694] Fixed authentication issue with System Information API group

Added

[MOTV2-1606] Added Phone and Mobile field in User, Admin and Agent accounts configuration
[MOTV2-1621] Added G722 codec in User, Admin, Agent, Telephone and Trunk configuration
Added Agent Omni Channel Dashboard (Agent Omni Desktop interface)
[MOTV2-1531] Added Recording feature in Preview method for Motion Bull - Queue Campaigns

Improvements

[MOTV2-1627] Added regular expression in Click to Call feature (Agent Omni Desktop interface)
Increased size for Note field in CM Contact
Added Go To Sessions shortcut from Jscripty project list view
[MOTV2-1498] Added Start Time, Member Name and Project informations in Jscripty Session result

Version 2.0.52

05 Apr 2018

Release Notes

The Security Suite feature is released as disabled (it can be changed in the General Settings) for all existing installations updates.

For all previously created Users, Administrators and Agents accounts, the system will use the release update timestamp as the date and time of the password last change: if you enable the Security Suite it will be used as the starting date for automatic password expiration (90 days after change).

For all Users, Administrators and Agents accounts, created after the update:

if the Security Suite is enabled, at the first login all the accounts will have to change their passwords (following the security rules): the new password will last 90 days.
if the Security Suite is disabled, the passwords will never expire and will have no constraint.

We advise the Administrators to pay attention to the Last Password Reset Date shown on the Users, Administrators and Agents accounts profiles before activating the Security Suite feature.

Fixed

Fixed issue on Dispose Voice call (unable to set note without disposition)
[MOTV2-1592] Added missing documentation for /api/version/migrations API
[MOTV2-1547] Fixed issue on empty duration field in report_member table
[MOTV2-1596] Fixed issue on Tag filter in Omni channel Interaction list view (Agent Omni Desktop interface)
[MOTV2-1562] Fixed issue on alert wrongly appearing on close CM Contact tab (Agent Omni Desktop interface)
Fixed issue on sort options save for Contacts, My Contacts and Recordings sections in Agent Omni Desktop interface
Fixed wrong response type for incoming Sms message with Twilio provider
Fixed issue on Autopause feature for Voice Queues
[MOTV2-1608] Increased maximum size for Canned Answer value
[MOTV2-1605] Fixed wrong URL in Cally Square - Help section
[MOTV2-1604] Improved Agent status management for Motion Bull campaign - Booked Progressive methods
Fixed issue on Birthdate field in CM Contact view
Fixed issue on wrong informations in Omni channel Interaction list view (Agent Omni Desktop interface)
Fixed error on download attachment (Agent Omni Desktop interface)
[MOTV2-1554] Fixed issue on Agent Omni Desktop interface using Safari browser
[MOTV2-1588] Removed required property for Default user field in Trunk settings
Improved Click to Call feature for Phonebar Typology (Agent Omni Desktop interface)
Fixed issue on Email - IMAP configuration for Secure option
[MOTV2-1525] Fixed issue on Answer application for Voice Inbound and Voice Internal Routes
[MOTV2-1561] Fixed issue on trigger action Contact Manager with Call Status equal to Abandon as condition
[MOTV2-1601] Corrected tooltip labels in CM Contact View (Agent Omni Desktop interface)

Added

Added Security Suite (including secure password pattern, reset password at first login and password expiration)
[MOTV2-647] Added possibility to clone Jscripty project
[MOTV2-654] Added Canned Answer categorization for Account/Website
Added ClickSend as SMS Provider
Added possibility to encrypt Voice Recordings

Improvements

Added duration, holdtime and billableseconds columns in report_dial table
[MOTV2-1560] Added possibility to select duration, holdtime and billableseconds field in Integration configurations
Added filter options in Voice Recordings section (Agent Omni Desktop interface)
Added SIP Expires property for WebRTC Agents

Version 2.0.51

22 Mar 2018

Fixed

[MOTV2-1528] Fixed issue on CSV upload in CM Contact section
[MOTV2-1522] Improved Users - Delete a User API
Updated Service SMTP settings to use local SMTP server (i.e. postfix)
Fixed issue on realtime informations in Agent Omni Desktop interface - Dashboard - Queues section
Fixed minor issue on Grey period notification in Settings - License section
[MOTV2-1249] Fixed issue on Dispose feature for transferred calls
[MOTV2-1537] Fixed issue on default User adding during the installation
Fixed issue on service Email account adding during the installation
[MOTV2-1553] Fixed issue on Click to Dial for Mobile field in CM Contact view with WebRTC
Fixed missed translation strings in Settings - License section
[MOTV2-1557] Fixed issue on Stop Recording from Phonebar
[MOTV2-1551] Improved extension management for AMD feature in Motion Bull - Queue Campaign
[MOTV2-1284] Fixed realtime issues on Agent Dashboard (Agent Omni Desktop interface)

Added

Added Group management in Internal Messenger section
Added Booked Progressive method for Motion Bull - Queue Campaigns
[MOTV2-1516] Added possibility to add a note to Voice Call (Dispose feature)
Added Connectel as SMS Provider
Added Voice section in Agent Omni Desktop interface
Added permission on Voice section in Agent settings
[MOTV2-1550] Added Click to Call feature from Contacts and My Contacts list sections in Agent Omni Desktop interface
[MOTV2-456] Added possibility to perform Blind Transfer using the Phonebar from Contact view in Agent Omni Desktop interface
Added possibility to debug WebRTC in the browser

Improvements

Added Back and Undo buttons in HTML Editor for Email channel
Updated Popup title for WebRTC call notification
Improved Motion Bull - Preview management in Agent Omni Desktop interface
Improved French language in Web GUI
[MOTV2-1535] Improved query to get omni-channel interactions

Version 2.0.50

15 Mar 2018

Fixed

Fixed issue on Agent status in Internal Messenger
Fixed issue on Enable Internal Messenger settings
Fixed issue on Dispose interaction on closing tab (Agent Omni Desktop interface)
[MOTV2-1520] Fixed issue on Hold feature with WebRTC calls

Added

Added Skebby as SMS Provider
Added implementation of secure password for Admin, Users, Agents and Telephones
Added Forgot Password feature for Admin, Users and Agents

Improvements

Improved CM Contact mapping for Email interactions

Version 2.0.49

06 Mar 2018

NEW MODULE

WebRTC is released as RC-1

Fixed

Fixed issue on User module permission
[MOTV2-1479] Fixed issue on wrong extensions for ChanSpy feature
[MOTV2-1492] Fixed issue related to adding new Configuration for 3rd Party applications
[MOTV2-1502] Fixed issue on WebRTC call duration
[MOTV2-1390] Fixed issue on Dispose Omni Channel interaction on closing tab (Agent Omni Desktop interface)

Added

Added possibility to choose a Cally Square project for Preview mode (the project will be executed before entering a Queue application)
[MOTV2-1158] Added possibility to choose a Cally Square project at the exit of Queue application
[MOTV2-1389] Added possibility to customize Subject and Message content for forwarded Offline Chat Messages
Added Click to Call feature in Internal Messenger section
Added possibility to restrict Internal Messenger usage for Agents
Added Call History section for WebRTC

Improvements

Improved CSV upload in CM Contacts section
[MOTV2-1417] Removed audio preload option in Recording sections
Improved Click to Call management in Agent Omni Desktop interface based on Agent Typology
Added possibility to Show/Hide the content of the reply Email message
Disabled special characters input for WebRTC
Improved Send and Pending feature management in Agent Omni Desktop interface

Version 2.0.48

28 Feb 2018

Fixed

[MOTV2-1478] Fixed options for default ChanSpy entries
[MOTV2-1462] Fixed issue on set STUN address
Fixed issue on Web Popup
[MOTV2-1480] Fixed issue on Stars rating type in Chat Snippet
[MOTV2-1458] Fixed Bulk Delete action in table view
Improved socket event management in Dashboard and Realtime sections

Added

Added SendSMS block for Cally Square project
[MOTV2-1406] Added firstMsgDirection field for Email, Sms and Fax interactions
Added internal note for Sms channel
[MOTV2-1463] Added possibility to set TURN address
[MOTV2-1388] Added Badge with number of open contacts for Queue Campaigns - Preview mode

Improvement

Added Queue type (inbound/outbound) and Queue status (active/disabled) in Dashboard section (Agent Omni Desktop interface)

Version 2.0.47

21 Feb 2018

Fixed

Fixed issue on set Tag to Omni Channel interaction
Fixed issue on Draft feature on interaction actions level for Email channel (Agent Omni Desktop interface)
Fixed issue on Delete User permission in Analytics section
Fixed issue on Delete folder in Analytics section
Fixed issue on Delete Chat interactions
[MOTV2-1407] Fixed wrong exit reason in report_queue table for External agents

Added

Added Spy feature for Sms and Fax channel
Added AutoReply application for Sms channel
Added License management for WebRTC feature
Added Typology option in Agent settings
Added Form submit success message and Form submit failure message options in Chat Website configuration
Added Internal Messenger in Web GUI

Improvements

[MOTV2-1220] Added filter on creation date in Recording list view
Improved Agent login based on Typology option

Removed

Removed sort option for Contact and Agent column in Interaction list view (Admin Web Interface)
Removed Motion Bull tab in CM Contact view (Agent Omni Desktop interface)
Removed Show Web Control option in Agent settings

Version 2.0.46

13 Feb 2018

Fixed

Fixed issue on remember filter and pagination in Interaction list view (Agent Omni Desktop interface)
Fixed issue on Spy feature (Admin/Users who spy unmanaged interactions don't become their owner)
Outbound recordings are displayed in Agent Omni Desktop interface
Improved contact search in Compose dialog for Email, Fax and Sms channel
Fixed issue on update Interaction list view in Agent Omni Desktop interface
Fixed issue on Birthday field in CM Contact view (Agent Omni Desktop interface)
[MOTV2-1335] Fixed search by contact in Fax Interaction list (Agent Omni Desktop interface)
[MOTV2-1331] Added custom fields of CM contact in Reply URL for Open Channel

Added

Added Editing Permission (Read, Edit and Read, Edit, Delete) for User
Added Module Permission for Agent
Added possibility to delete Omni Channel interactions for Admin/User

Improvements

[MOTV2-797] Added agent name in Recording sections (Admin and Agent Omni Desktop interface)
[MOTV2-1335] Added filter for Start Date in Interaction list view (Agent Omni Desktop interface)
[MOTV2-1333] Added Closing question, Note's title and Message placeholder parameters in Chat Snippet configuration

Version 2.0.45

06 Feb 2018

Fixed

Pending substatus is automatically reset on new incoming email message

Version 2.0.44

06 Feb 2018

Fixed

[MOTV2-1336] Fixed MySQL query used by Restore Contact feature
Fixed pause status in Add Agent to Queue / Add Queue to Agent feature for Voice channel and Motion Bull
[MOTV2-1270] Fixed issue on Paused parameter in Voice - Queue and Motion Bull Realtime - Queue sections
[MOTV2-1287] Fixed issue on Dispose a complete call (using Hangup as Call Status trigger condition)
Added search option in My Contact section (Agent Omni Desktop interface)

Added

Added possibility to create a Sms interaction from scratch
Added Pending sub-status for Email channel.
Added timestamp of first read action for each Omni Channel interaction
Added timestamp of read action for each Omni Channel message
[MOTV2-1266] Added channel shortcut in CM Contact view (Agent Omni Desktop interface)
Added possibility to Send and Close interaction in Email channel (Agent Omni Desktop interface)

Improvements

[MOTV2-1275] Added attachments on Email Forward action
Disposition name are unique for each Account/Website
AutoReply messages, Notes and Secret messages are discarded by Last Message column in Omni Channel interaction view
Improved Korean language in Web GUI

Version 2.0.43

30 Jan 2018

Fixed

[MOTV2-1295] Fixed missing Recording entries for Outbound calls
[MOTV2-1190] Fixed missing queue parameter in Recording entries for Queue calls (using Cally Square)
Fixed Add Agent to Queue issue with Agent in pause status
Fixed download attachments on closed Email interactions
Fixed Agent status in Realtime section after Logout from Agent Omni Desktop interface
[MOTV2-1299] Fixed White Label options in Offline and Close form
[MOTV2-1191] Fixed Agent SSO with Motion PhoneBar
[MOTV2-1218] Fixed Auto Pause issue
[MOTV2-1277] Fixed issue on Min Interval usage
[MOTV2-1286] Fixed issue on adding Canned Answer in Agent Omni Desktop interface - Email channel
Fixed issue on New Interactions notification in Agent Omni Desktop interface
Aligned Add Agent to Queue / Add Queue to Agent procedure in all sections (Realtime and Permanent)
Fixed Logininpause feature performing login from Agent Omni Desktop interface

Added

Added Voice information in Realtime - Agent sections
Added Auto-Pause in Pause and Partial Pause filter in Realtime - Agent sections
Added Spy feature for Email channel
Added internal note in Email channel

Improvements

Added failed status for outgoing Fax messages
Improved Chat Snippet compatibility with Internet Explorer
Improved Tag column in CM Contact list view

Version 2.0.42

23 Jan 2018

NEW CHANNEL

Sms and Email channels is released as RC-2

Fixed

[MOTV2-1233] Changed database type for Custom Field
[MOTV2-1257] Fixed issue on Close tab in Agent Omni Desktop interface using Firefox
[MOTV2-1268] Fixed IDLE Agent status in Realtime sections
[MOTV2-1226] Fixed Realtime sections in Firefox and Edge
[MOTV2-967] Fixed Default Logo size
Fixed issue with Unread message and Auto Reply message in Email channel
Restored Partial Pause Agent status in Realtime section

Added

Added Event Variable option in Browser - CTI URL trigger action
Added Location option in Browser - CTI URL trigger action
Added Width and Height options in Browser - CTI URL trigger action
Added possibility to use Tag in Interaction view (Agent Omni Desktop interface)
Added Spy and Secret message feature for Open Channel channel
[MOTV2-163] Added Record call to user extension option in Staff / Agent configuration
[MOTV2-1023] Added license utilization in Licence section

Improvements

Added possibility to order by Last Message in Agent Omni Desktop Interface
[MOTV2-1260] Improved Interval creation
Added color option for Tag
Added refresh button in Interaction list view
Added Go To Interactions shortcut from Account list view

Version 2.0.41

17 Jan 2018

NEW CHANNEL

Fax channels is released as RC-1

Fixed

Fixed read status issue for system messages (AutoReply application)
[MOTV2-1164] Fixed issue on CM Contact save with special characters
Fixed issue on Add Agent to SMS Queue feature in SMS Realtime - Agent section
Fixed Recording URL property in Desk.com integration
Fixed issue on Last Message column in Agent Omni Desktop interface for Chat, Open Channel, Sms and Fax channel
[MOTV2-1198] Fixed issue on Custom Field data type
[MOTV2-1197] Fixed issue on Min Interval usage
Fixed sort feature in Realtime sections
[MOTV2-1221] Fixed Agent association to Motion Bull / Queue Campaigns
[MOTV2-1234] Fixed Attachment download in Agent Omni Desktop interface using Firefox
[MOTV2-1214] Fixed User permission in Realtime - Agent sections
[MOTV2-1248] Fixed issue on Interval save
Added missing pause name in filter toolbar in Realtime - Agent sections
[MOTV2-1192] Added forwarded email address in Email channel (forward action)
[MOTV2-1297] Fixed Upload file with space character

Added

Added Canned Answer for Email channel in Agent Omni Desktop interface
Added Incoming and Outgoing Message as Condition for Omni channel Triggers
Added Avatar management in Chat channel
Added Spy and Secret message feature for Chat channel
Added LumenVoxTTS and LumenVoxASR Cally Square blocks
Added TildeASR Cally Square block
Added possibility to create a Fax interaction from scratch
Added limit on Cally Square channels
[MOTV2-1222] Added Copy and Paste images in Email HTML editor

Improvements

Improved Customer Journey in Interaction view
Improved Agent Omni Desktop interface
Improved Configuration template generation for 3rd part apps
Improved Chat Snippet appearance
Improved hyperlink behaviour in Agent Omni Desktop Interface - Email channel
Improved logs for 3rd part apps

Removed

Removed Min Mailbox property in Settings - General section

Version 2.0.40

19 Dec 2017

Fixed

Fixed issue on Trigger Condition display
[MOTV2-1165] Fixed issue on xcally-mixmonitor-context
[MOTV2-1172] Fixed issue on report_queue log write
[MOTV2-1177] Fixed ACW issue
Fixed issue on Agent extension delete after ChanSpy enable action
[MOTV2-1179] Fixed issue on CM List association with Agent
[MOTV2-1113] Fixed issue on Tags property for Desk.com integration
Fixed issue on Agent Omnichannel notification with Safari
Fixed Logged In value in Realtime - Agent section
Fixed MySQL error in query generation
Minor fix

Added

[MOTV2-1049] Added option in Contact Manager Trigger action to automatically create the contact (if not found)
[MOTV2-920] Added options for Search and Create in Salesforce configuration
[MOTV2-969] Added possibility to update Page Title (required Customization license)

Improvements

Improved interaction list view for Mail, Chat, Open Channel and SMS channel
Improved Merge Contact function
Improved Browser Notification in Agent Desktop

Version 2.0.38

13 Dec 2017

NEW CHANNEL

Chat, Email and SMS channels are released as RC-1

Fixed

Fixed xcallyQueueExtension system voice extension
Fixed issue on Custom Report save
[MOTV2-1040] Fixed Abandoned Queue Calls value in Dashboard Voice and Voice Realtime - Queue Parameters sections
Fixed issue on search feature in Interaction list (Agent Omni Desktop Interface)
Fixed variable render in Omnichannel Action flow
[MOTV2-436] Fixed User permission issue on new Voice Queue and Motion Bull Queue Campaign
Fixed issue on Copy Reports feature in Analytics section
[MOTV2-960] Fixed issue on Music On Hold download

Added

Added Polish language
Added Omnichannel Capacity implementation
[MOTV2-1050] Added the possibility to use the # character as Menu exit in Cally Square project
Added Omnichannel Triggers
Added Browser notification for Omnichannel requests
Added Go To Realtime and Edit Queue shortcuts for all channels

Improvements

Improved Agent section in Realtime (all channels)
Improved logs for Integrations (Zendesk, Salesforce, SugarCRM, Desk.com and Zoho)

Version 2.0.37

28 Nov 2017

Fixed

Fixed Gotoif and Goto application issue for interactions associated to Agents in Open Channel
Open Channel Interaction list updated with new entries
Removed save of answers with NO ANSWER for Jscripty projects
Discard answers of previous page on Back in Jscripty projects
Fixed save of Auto Reply application message with comma character
Fixed issue on Jscripty tab change in Agente Omni Desktop interface
Fixed search in Agent Realtime (Voice and Motion Bull sections)
[MOTV2-1032] Fixed permission issue

Added

Added system voice extension (xcallyQueueExtension)
Added Enable incomplete save option in Jscripty projects
Added possibility to save uncompleted Jscripty sessions (if Enable incomplete save is enabled)
Display Jscripty session status (complete) in Session list view
Added possibility to reset Jscripty session
Added Last Action column in Open Channel interaction list (Agent Omni Desktop interface)
Added encryption property in Staff / Telephone configuration
[MOTV2-986] Added pagination size (50, 100 and 250) in table view
Added Realtime section in Open Channel
Added Event Variable option in Motion Phonebar - CTI URL trigger action

Improvements

Improved Agent section in Voice Realtime and Motion Bull Realtime
Dispositions are in alphabetical order in Interaction View

Changed

Changed input element with textarea in Auto Reply Open Channel application
Changed icon for disabled entities
Replaced None with Custom for SMTP service

Version 2.0.36

16 Nov 2017

Fixed

Fixed Custom Report issue
Fixed permission issue in Motion Bull Realtime section

Added

Added Reopen Contact from Hopper Final in Motion Bull
Added Auto Replay application in Open channel Action Flow

Version 2.0.35

14 Nov 2017

NEW CHANNEL

Added Open Channel!

Fixed

Fixed ChanSpy extension creation
Fixed issue on recording format for Outbound Calls (an update of Outbound Route is required)
Fixed Salesforce - OpenCTI integration issue
Fixed pagination issue in Cally Square - Projects section
Fixed missed type issue in Voice Recordings for ChanSpy calls
Fixed issue on Group by condition in Analytics section
Fixed edit and delete actions for Motion Reports
Fixed search issue in Voice - Realtime - Agent and Motion Bull - Realtime - Agent sections
Fixed pagination issue in Web run format in Analytics section
Minor fix

Added

Added Enable Dtmf Tone option in Agent settings
Added Auto Answer Delay option in Agent settings
Added wav49 recording format for ChanSpy extensions
Added trace of rescheduled changes in Motion Bull History
[MOTV2-855] Added option to sort Contact list in Motion Bull Hopper by scheduledat
Added Join feature in Analytics section
Added Recallme option in Edit Contact in Hopper section (Queue Campaigns)
Added new reports in Motion Reports

Changed

Moved Cut Digits option in Outbound Route - General Settings from Outbound Dial action
Moved Recording option in Outbound Route - General Settings from Outbound Dial action

Version 2.0.34

30 Oct 2017

Fixed

Fixed issue with Datetime Custom Field type in CM Contact view
Fixed issue on Login procedure
Fixed compatible issues on Agent GUI with Firefox browser
Minor fix on license management

Added

Added Recall Me feature in Motion Bull
[MOTV2-649] Call disposition is displayed in Voice Recording entries

Version 2.0.33

16 Oct 2017

Added

[MOTV2-350] Added Priority parameter in Cally Square Callback block and Motion Bull Campaign Hopper
Added Jscripty Report tables in Analytics section
Added Outlook365 as known service in SMTP configuration
Added Sessions section in Jscripty project (display all sessions for selected project with answers detail for each session)
Added Answers section in Jscripty project (answer statistics for selected project)
Added possibility to export Answer list in Jscripty project
[MOTV2-439] Added automatic property save where encryption is equal to yes in Trunk configuration
Added directory property when type is equal to custom in MusicOnHold configuration
[MOTV2-600] Added attach option in Voicemail create modal
Added possibility to start manually a Jscripty project from CM Contact view
Added AWS Polly as Cally Square block
Added GoogleASR as Cally Square block
Added TTS and ASR section in Cally Square Block list

Fixed

Fixed issue on Delete contact from Motion Bull Campaign Hopper
[MOTV2-599] Fixed ACW on transferred calls issue
[MOTV2-591] Fixed issue on Edit dialog in Motion Bull Hopper
Fixed issue on Change Language in Web GUI
Minor fix on license management

Changed

[MOTV2-600] Changed default value for attach option for new Voicemail
Moved GoogleTTS and iSpeechTTS Cally Square blocks in TTS section
Moved iSpeechASR block in ASR section

Version 2.0.32

29 Sep 2017

Improvements

Improved Voice Realtime

Version 2.0.31

28 Sep 2017

Added

[MOTV2-384] Added Call Transfer reports
Added Show Unanswered Call Badge in Agent - Motion Phonebar settings
Added Question ID in Jscripty Report tables
Added Preview dialing mode in Motion Bull - Queue Campaign

Fixed

[MOTV2-348] Fixed Call Transfer Log
Fixed Click to Call feature from CM Contact View
[MOTV2-412] Added default value (false) for Custom Field - Switch type

Removed

Removed Deprecated Custom Dashboard (New Custom Dashboard coming soon...)

Version 2.0.30

20 Sep 2017

Fixed

Fixed Database migration

Version 2.0.29

20 Sep 2017

Added

Added Closed widget in Hopper section (Motion Dialer - Queue Campaign and Motion Dialer - IVR Campaign)
Added Call Forwarding options in Agent Settings - Motion Phonebar
Added Remote Control option in Agent create view
Added agent username in Add Agent to Queue action
Added DND option in Agent settings
Added Asterisk AMD in Motion Dialer
Added possibility to scroll the Cally Square design area

Fixed

[MOTV2-365] Fixed error in Cally Square project flow after transfer
Fixed error in Max Concurrent Calls field in Motion Dialer / Queue Campaign
[MOTV2-213] Fixed error in Voice Realtime (number of talking agents greater than logged agents)
Fixed Cally Square projects created during the installation
[MOTV2-371] Fixed space issue for edge values in Cally Square project
[MOTV2-339] Fixed misspelled label in Web GUI
Fixed Trunk settings issue
[MOTV2-343] Added possibility to sort CM Custom Field values

Changed

Improved Zoho integration
Changed the range for Timeout option in Motion Dialer - Queue Campaign
Changed title in History section (Motion Dialer - Queue Campaign and Motion Dialer - IVR Campaign)

Removed

[MOTV2-359] Removed the possibility to add custom Favorites
Removed "No reply" and "Busy" Call Forwarding

Version 2.0.28

05 Sep 2017

Added

Added check duplicate under Queue and IVR campaigns

Fixed

Fixed subinterval under tools/intervals section
Fixed new line '\n' character in SET Variable command

Version 2.0.27

01 Sep 2017

Added

Added new web run format under analytics section
Added Email 'from' field in SMTP configuration

Fixed

Fixed 'c' options in Cally Square Queue block
Fixed ACW option flag
Fixed new line '\n' in Cally Square textarea fields

Changed

Improved messages request license
Changed text to textarea in Cally Square Sendmail block
Icon download CSV table

Version 2.0.26

29 Aug 2017

Added

Added help and comments for some fields
Added Motion Phonebar Click to Call on Contact Manager
Added XCALLY Google Extension
Added Desk integrations
Added Zoho integrations
Default Variables in new installation
Added no authentication SMTP

Fixed

Fixed update contexts API
Fixed error in Fields settings for Zendesk, Salesforce, Freshdesk and SugarCRM integrations
Fixed upload sounds for files greater than 4MB
Fixed format wav49 for outbound call
Fixed filters and search on Contact Manager
Fixed Integration triggers configuration
Fixed Cally Square getDigits block (fixed 0 in first position)

Changed

Set sharedlastcall = yes by default on queue.conf
License manager, please contact license@xcally.com for the new license
Set timeout = 15 by default on queue configuration
Set retry = 2 by default on queue configuration

Removed

Client HTTP Rest in api documentation (/apidoc)
Create a new hopper's contact

Version 2.0.25

21 Jul 2017

Added

Cally Square "SendMail" block
Improve documentation API (/apidoc)

Fixed

Fix Preview and Query API under Analytics section
Fix "failed" extension for motion bull
Fix Cally Square Switch edge '-'
Fix Cally Square Menu edge 'i'
Fix Jscripty answer type 'number'
Fix logrotate xcally logs (/var/log/xcally)

Changed

Filters under contacts section

Version 2.0.24

17 Jul 2017

Changed

ChanSpy dialog
Improved Schedule Section

Fixed

Fix 'scheduled at' input field under voice queue campaigns
Fix timezone for scheduledAt field in contact table
Fix create and edit callysquare dialog

Version 2.0.23

11 Jul 2017

Added

Button delete jscripty page
Added zendesk integration type (integration tab or new tab)
Added salesforce integration type (integration tab or new tab)
Salesforce OpenCTI integration (Dialpad Popup)
XCALLY Chrome Extension (required for Salesforce OpenCTI integration)
Widget Open & Fresh Hopper Contacts

Add agent to team under agent section
Agent Web Control under agent configuration (put in pause/unpause)

Changed

Max 10 opened tab agent side

Fixed

Fixed motion bull dashboard percentages
Fixed report_call table for dialer and outbound calls
Fixed voice_recording table for dialer and outbound calls
Fixed Realtime Agent status timer
Fixed Music on Hold table display
Fixed upload size check (sound and image)
Improved file download messages
Fixed Outbound Dashboard reset
Fixed User's permissions

Removed

CallerId field under agent configuration

Version 2.0.22

03 Jul 2017

Fixed

Fix reset jscripty preview
Fix jscripty icons
Fix back button jscripty project

Version 2.0.21

29 Jun 2017

Fixed

Fix migration jscripty tables

Version 2.0.20

29 Jun 2017

Added

Widget Drop & Drop Rate
Salesforce integration (server side)
Jscripty configuration

Fixed

Fix addLists API under Queue Campaign Section
Fix drop, abandon and answer rate percentage
Fix sync agent and trunk asterisk realtime

Version 2.0.19

27 Jun 2017

Added

Button check integration account
Widget Drop & Drop Rate
Salesforce integration (server side)

Fixed

Fix Tree Analytic Reports Icons
Fix Goto Cally Square Block
Fix Popup Stay Logged browser side
Fix Change Avatar when Save
Fix minor bugs on integration sections

Changed

Trigger Name Actions
Trigger Browser Popup (we open a new tab)
Improve Agent Side Tabs

Version 2.0.18

26 Jun 2017

Added

Zendesk Integration
Freshdesk Integration
SugarCRM Integration
Loading Page icon

Changed

Session Expiration time (1day)

Fixed

Fix Safari Compatibility
Fix Firefox Compatibility
Fix Queue Calls Realtime (inbound,outbound)

Version 2.0.17

15 Jun 2017

Fixed reset realtime parameters every day at midnight
Fixed icons callysquare
Added timeout to restart motion after update

Version 2.0.16

14 Jun 2017

Updated favicon
Fixed active flag trunk on create

Version 2.0.15

13 Jun 2017

Fixed internal extension management
Improved update management
Improved license management
Disposal improvement

Version 2.0.14

12 Jun 2017

Motion Bull dialer improvement
API improvement

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