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Settings

Settings

Owned by XCALLY Knowledge (Unlicensed)
Last updated: Dec 06, 2022
3 min read

Settings

This section provides a summary of all the features set by the Admin on the Witiop platform.

It is possible to edit the information, as well as provide an external login

Edit

To Save the settings remember to press on .

  1. Name

  2. Initial status of the agents (select)

3. Change the Logo

4. Speech recognition languages (languages recognized by system’s feature)

5. Vidaoo Api token

External Login

It’s possible to login into WitiOp thanks to an external login through:

  • AzureAD

  • Salesforce

  • Google

From Admin → Settings you can view External login tab and clicking on Edit you can set needed information:

  • You can select Login type:

  • You can insert:
    - Tenant ID: the id of your tenant
    - Client ID: the client id of the app you created
    - Client secret: the client secret for the app you created

These 3 information are given by the above-mentioned Login Type. In fact, in order to access WitiOp via an External Logins it is necessary to create an app on these means of authentication,
to connect the two systems through the integration of a tenant id, a client id and a client secret.

External Login with Azure AD

  1. Create a new app in your Azure AD Provider.

  2. Create a client secret (Certificates & Secrets)

  3. Set the redirect URLs to: https://witiop.intoowit.it/TENANT/Auth/OAuthReturnUrl

4. Set the front-channel logout URL to: https://witiop.intoowit.it/TENANT/Auth/OAuthLogout

5. Disable implicit grants:

Now you can set Client ID, Client Secret and Tenant ID on WitiOp.

External Login with Salesforce

  1. Create a new app in your Salesforce Provider.

  2. Enable OAuth settings and set the redirect URLs to: https://witiop.intoowit.it/TENANT/Auth/OAuthReturnUrl

     

  3. Enable single logout and set the url to: https://witiop.intoowit.it/TENANT/Auth/OAuthLogout

Now you can set fields on WitiOp:

  • Client ID: the Consumer key

  • Client Secret: the Consumer secret

  • Tenant ID: your domain url (eg. DOMAINID.my.salesforce.com)

 

To Save the entered information remember to press on.

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