The Phonebar for Blind Agents

What’s about

Sightless Agents can use a specific and simplified version of the Phonebar, which has been developed and tested on Jaws (Job Access With Speech).

Jaws is a screen reader, developed by Freedom Scientific for blind windows users that cannot see screen content or navigate with a mouse. Jaws must be already downloaded and operational on the Agent workstation.

The Agents that are going to use this special Phonebar must have the Jaws Integration enabled in their Profile Setting.

Phonebar with JAWS

This Phonebar version is specific for blind Agent, therefore some of the classic Phonebar features are not shown on this version, like pop-ups, the Omni desktop button and the Command Menu:

Open

There are text properties set on all elements (buttons, etc.) that correspond to the texts read by JAWS.

The Phonebar commands and features can be navigated using the TAB or specific keystrokes.

In-Call Functions

Refer to the Jaws User Guide for further information about the general keystrokes and navigation quick keys.