The Phonebar for Blind Agents

Owned by XCALLY Knowledge (Unlicensed)
Last updated: Dec 02, 2021
1 min read


Phonebar integration with Jaws is subject to License: ask license@xcally.com how to get it.


Sightless Agents can use a specific and simplified version of the Phonebar, which has been developed and tested on Jaws (Job Access With Speech).

Jaws is a screen reader, developed by Freedom Scientific for blind windows users that cannot see screen content or navigate with a mouse. Jaws must be already downloaded and operational on the Agent workstation.

The Agents that are going to use this special Phonebar must have the Jaws Integration enabled in their Profile Setting.


This Phonebar version is specific for blind Agent, therefore some of the classic Phonebar features are not shown on this version, like pop-ups, the Omni desktop button and the Command Menu:


The Phonebar commands and features can be navigated using the TAB or specific keystrokes.

FunctionKeystroke
Click to show the dial padCtrl+D
Set Pause statusCtrl+P
In Pause Status, click on the green icon to set Ready StatusCtrl+R

Settings & Info (Icon or button)

Ctrl+S
Log outCtrl+F4
Click in the upper right corner to minimize the applicationCtrl+M


In-Call Functions


FunctionKeystroke
Answer 

Ctrl+A

Hang upCtrl+H
TransferCntrl+T 
HoldCtrl+O


Refer to the Jaws User Guide for further information about the general keystrokes and navigation quick keys.