The Phonebar for Blind Agents

Owned by XCALLY Knowledge (Unlicensed)
Last updated: Sept 24, 2024 by Product Knowledge
1 min read

What’s about

Sightless Agents can use a specific and simplified version of the Phonebar, which has been developed and tested on Jaws (Job Access With Speech).

Jaws is a screen reader, developed by Freedom Scientific for blind windows users that cannot see screen content or navigate with a mouse. Jaws must be already downloaded and operational on the Agent workstation.

The Agents that are going to use this special Phonebar must have the Jaws Integration enabled in their Profile Setting.

Phonebar integration with Jaws is subject to License: ask license@xcally.com how to get it

Phonebar with JAWS

 

This Phonebar version is specific for blind Agent, therefore some of the classic Phonebar features are not shown on this version, like pop-ups, the Omni desktop button and the Command Menu:

There are text properties set on all elements (buttons, etc.) that correspond to the texts read by JAWS.

The Phonebar commands and features can be navigated using the TAB or specific keystrokes.

Function

Keystroke

Function

Keystroke

Click to show the dial pad

Ctrl+D

Set Pause status

Ctrl+P

In Pause Status, click on the green icon to set Ready Status

Ctrl+R

Settings & Info (Icon or button)

Ctrl+S

Log out

Ctrl+F4

Click in the upper right corner to minimize the application

Ctrl+M

 

In-Call Functions

 

Function

Keystroke

Function

Keystroke

Answer 

Ctrl+A

Hang up

Ctrl+H

Transfer

Cntrl+T 

Hold

Ctrl+O

 

Refer to the Jaws User Guide for further information about the general keystrokes and navigation quick keys.