XCALLY V3 - What's new
Last Version: 3.33.1
Explore Changelog to know fixed issues and improvements of each release.
Last updates
IMPROVEMENT OF WHATSAPP WITH META CONNECTOR Agents can send a template to a single contact, choosing from templates that the admin has granted “available to agents” |
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CHATGPT BLOCK ON WHATSAPP CONNECTOR It is possible to configure a ChatGPT Bot in WhatsApp Channel, by inserting it in action flow of WhatsApp account |
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IMPROVEMENTS IN WHATSAPP TEMPLATES CREATION AND EDIT By editing a created template, you can see the relative preview and specific variable mapping in header and content area |
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MOBILE TYPOLOGY FOR AGENTS USING THE APP Implementation of agent typology “Mobile”, for agents which will login using the Mobile App |
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DRAG AND DROP FEATURE FOR EMAIL ATTACHMENTS It is now possible to drag and drop the email attachments directly in the email window |
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NEW CHATGPT BLOCK ON OPENCHANNEL Implementation of ChatGPT Bot in Open Channel, to manage interactions with OpenAI models |
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AI CHATBOT TO MANAGE CHAT INTERACTIONS Implementation of ChatBot Website Actions: the ChatGPT block enables ChatGPT to chat with users, before forwarding the conversation to agent |
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OPENAI WHISPER BLOCK IN CALLY SQUARE PROJECTS From the ASR section, it is possible to use the automatic language detection capabilities of OpenAI whisper for transcription |
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IMPLEMENTATION OF EMAIL ACCOUNT TRANSFER This feature allows transferring an email interaction from an account to another, as long as that account is enabled to the email transfer |
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Are you interested in earning XCALLY Certification? Contact your sales reference to access to XCALLY Academy
Several training courses for your product knowledge:
XCA (XCALLY Certified Associate)
XCP (XCALLY Certified Professional)
WCA (Workforce Certified Associate)
XCALLY Pills about features… (COMING SOON)
Most popular Topics
INSTALLATION AND MIGRATION MODES Find out different installation and migration mode. You can explore our Advanced Wiki (Documentation available with Jira credentials) |
XCALLY FOR ADMINISTRATOR In this section you can find Administrator Applications, Commands and Tools to configure and maintain the XCALLY Environment |
XCALLY FOR AGENTS Explore how agents are able to manage interactions, coming from several channels, inside a single Omnichannel Desktop interface |
XCALLY INSTALLATION Explore sections about installation: licenses, server installation, phonebar and webRTC installation, mobile app |
V3 CALLY SQUARE Our drag and drop designer to create and manage IVR applications (using the various blocks) for your projects |
MOTION DB TABLES Here you can find the list and the structure of the tables you can query to obtain custom reports (periodic update) |