XCALLY V3 - What's new

Last Version: 3.38.0

Explore Changelog to know fixed issues and improvements of each release.

Last updates

INSERT DISPOSITIONS DURING THE CALL It is now possible to dispose during the call and insert notes rather than waiting for the end of the interaction

INSERT DISPOSITIONS DURING THE CALL It is now possible to dispose during the call and insert notes rather than waiting for the end of the interaction

IMPROVEMENTS ON QA CATEGORIES In QA Categories, you can now select the desired AWS Region directly during the configuration of categories

IMPROVEMENTS ON QA CATEGORIES In QA Categories, you can now select the desired AWS Region directly during the configuration of categories

UPDATE OF API KEY WITH OPENAI OpenAI has changed its API Key system: discover how to retrieve your API key to configure XCALLY account

UPDATE OF API KEY WITH OPENAI OpenAI has changed its API Key system: discover how to retrieve your API key to configure XCALLY account

IMPROVEMENT OF PAUSE REASONS Agents can pass to pause by selecting a specific Pause Reason or Admin can select it to pause an agent from Realtime

IMPROVEMENT OF PAUSE REASONS Agents can pass to pause by selecting a specific Pause Reason or Admin can select it to pause an agent from Realtime

QUALITY ANALYSIS UPDATE ON NEW CLIENT EXPERIENCE When running Transcribe, Sentiment or Post-Call Analytics you also need to choose the relative AWS Region

QUALITY ANALYSIS UPDATE ON NEW CLIENT EXPERIENCE When running Transcribe, Sentiment or Post-Call Analytics you also need to choose the relative AWS Region

IMPLEMENTATION OF LISTS IN WHATSAPP TEMPLATES By using the correct API, you can now configure lists in Whatsapp templates, to send interactive messages

IMPLEMENTATION OF LISTS IN WHATSAPP TEMPLATES By using the correct API, you can now configure lists in Whatsapp templates, to send interactive messages

CHATGPT BLOCK SUPPORTS ASSISTANTS (IN BETA TEST) OpenAI Assistants can be configured to instruct the bot to talk to customers by tracking down requested information from company files. Assistants are currently in Beta version

CHATGPT BLOCK SUPPORTS ASSISTANTS (IN BETA TEST) OpenAI Assistants can be configured to instruct the bot to talk to customers by tracking down requested information from company files. Assistants are currently in Beta version

UNPAUSE STATUS ON A SINGLE CHANNEL WebRTC agents in pause can now return in ready status just on specific channels (thanks to the partial pause as already present on Phonebar)

UNPAUSE STATUS ON A SINGLE CHANNEL WebRTC agents in pause can now return in ready status just on specific channels (thanks to the partial pause as already present on Phonebar)

IMPLEMENTATION OF THE AI PROMPT SECTION AI Prompts is the new section on which you can configure OpenAI Assistants and company files, which in future releases could be inserted in ChatGPT block

IMPLEMENTATION OF THE AI PROMPT SECTION AI Prompts is the new section on which you can configure OpenAI Assistants and company files, which in future releases could be inserted in ChatGPT block

Leave now your review on G2 and Capterra!

Are you interested in earning XCALLY Certification? Contact your sales reference to access to XCALLY Academy

Several training courses for your product knowledge:

INSTALLATION AND MIGRATION MODES

Find out different installation and migration mode. You can explore our Advanced Wiki (Documentation available with Jira credentials)

XCALLY FOR ADMINISTRATOR

In this section you can find Administrator Applications, Commands and Tools to configure and maintain the XCALLY Environment

XCALLY FOR AGENTS

Explore how agents are able to manage interactions, coming from several channels, inside a single Omnichannel Desktop interface

XCALLY INSTALLATION

Explore sections about installation: licenses, server installation, phonebar and webRTC installation, mobile app

V3 CALLY SQUARE

Our drag and drop designer to create and manage IVR applications (using the various blocks) for your projects

MOTION DB TABLES

Here you can find the list and the structure of the tables you can query to obtain custom reports (periodic update)