XCALLY V3 - What's new

 

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Last Version: 3.36.0

Explore Changelog to know fixed issues and improvements of each release.


Last updates

CATEGORIES ON POST-CALL ANALYTICS

It is now possible to match AWS categories with voice recordings analysis for Post Call Analytics, visible on a graphical interface

CATEGORIES ON POST-CALL ANALYTICS

It is now possible to match AWS categories with voice recordings analysis for Post Call Analytics, visible on a graphical interface

IMPLEMENTATION OF PAUSE REASONS

Creation of a new level of pause, with whom agents can pass to pause status by selecting a specific Pause Reason

IMPLEMENTATION OF PAUSE REASONS

Creation of a new level of pause, with whom agents can pass to pause status by selecting a specific Pause Reason

NEW CALLY SQUARE BLOCK FOR VOICEBOT

This block (available in Bot section) allows to insert a Voicebot created with OpenAI ChatGPT and inserted in a IVR project

NEW CALLY SQUARE BLOCK FOR VOICEBOT

This block (available in Bot section) allows to insert a Voicebot created with OpenAI ChatGPT and inserted in a IVR project

UNPAUSE STATUS ON A SINGLE CHANNEL FOR WEBRTC AGENT

When WebRTC agents go to pause status, now they can return to operation (unpause) just on specific channels (as already happens on phonebar with the partial pause)

UNPAUSE STATUS ON A SINGLE CHANNEL FOR WEBRTC AGENT

When WebRTC agents go to pause status, now they can return to operation (unpause) just on specific channels (as already happens on phonebar with the partial pause)

QUALITY ANALYSIS ON VOICE RECORDINGS WITH NEW CLIENT EXPERIENCE

AI Tools features on Voice Recordings are now called. AI Quality. With Quality Analysis it is therefore possible to do Transcript, Sentiment Analysis and Post-Call Analytics

QUALITY ANALYSIS ON VOICE RECORDINGS WITH NEW CLIENT EXPERIENCE

AI Tools features on Voice Recordings are now called. AI Quality. With Quality Analysis it is therefore possible to do Transcript, Sentiment Analysis and Post-Call Analytics

CHATGPT BLOCK SUPPORTS ASSISTANTS (IN BETA TEST)

OpenAI Assistants can be configured to instruct the bot to talk to customers by tracking down requested information from company files. Assistants are currently in Beta version

CHATGPT BLOCK SUPPORTS ASSISTANTS (IN BETA TEST)

OpenAI Assistants can be configured to instruct the bot to talk to customers by tracking down requested information from company files. Assistants are currently in Beta version

STATISTICS RELATED TO LOGIN WITH AGENT PROFILES

You can now view in the report_member table (saved on all channels), statistics related to logging in with a specific agent profile. Data are saved in some fields

STATISTICS RELATED TO LOGIN WITH AGENT PROFILES

You can now view in the report_member table (saved on all channels), statistics related to logging in with a specific agent profile. Data are saved in some fields

KALEYRA IS A NEW PROVIDER FOR WHATSAPP CONNECTOR

Kaleyra has been added as a provider to manage inbound interactions and create templates and Outbound Campaigns on WhatsApp Connector

KALEYRA IS A NEW PROVIDER FOR WHATSAPP CONNECTOR

Kaleyra has been added as a provider to manage inbound interactions and create templates and Outbound Campaigns on WhatsApp Connector

IMPLEMENTATION OF THE AI PROMPT SECTION

AI Prompts is the new section on which you can configure OpenAI Assistants and company files, which in future releases could be inserted in ChatGPT block 

IMPLEMENTATION OF THE AI PROMPT SECTION

AI Prompts is the new section on which you can configure OpenAI Assistants and company files, which in future releases could be inserted in ChatGPT block 

Leave now your review on G2 and Capterra!

 

Are you interested in earning XCALLY Certification? Contact your sales reference to access to XCALLY Academy

Several training courses for your product knowledge:

  • XCA (XCALLY Certified Associate)

  • XCP (XCALLY Certified Professional)

  • WCA (Workforce Certified Associate)

  • XCALLY Pills about features… (COMING SOON)

INSTALLATION AND MIGRATION MODES

Find out different installation and migration mode. You can explore our Advanced Wiki (Documentation available with Jira credentials)

XCALLY FOR ADMINISTRATOR

In this section you can find Administrator Applications, Commands and Tools to configure and maintain the XCALLY Environment

XCALLY FOR AGENTS

Explore how agents are able to manage interactions, coming from several channels, inside a single Omnichannel Desktop interface

XCALLY INSTALLATION

Explore sections about installation: licenses, server installation, phonebar and webRTC installation, mobile app

V3 CALLY SQUARE

Our drag and drop designer to create and manage IVR applications (using the various blocks) for your projects

MOTION DB TABLES

Here you can find the list and the structure of the tables you can query to obtain custom reports (periodic update