Customize Omni Channel Notification Alert

Owned by Valerio Ciotta
Last updated: May 26, 2022 by XCALLY Knowledge (Unlicensed)


The Administrator can customize the notification of a new interaction in order to show to the Agent information about the source, the sender, the recipient queue and so on.


The Setting section of the Notification is under the general settings of a channel account and allows to:

  • enable/disable the notification sound 
  • enable/disable the notification shake effect
  • define notification contents and style in the Template section (here you can define which information to show about the specific interaction using XCALLY Motion variables)