XCALLY V3 - What's new
- XCALLY Knowledge (Unlicensed)
- Product Knowledge
Last Version: 3.42.0
Explore Changelog to know fixed issues and improvements of each release.
Last updates
REAL-TIME TRANSLATOR Feature available for agents to translate incoming and outgoing messages during conversations via SMS, Chat, WhatsApp and Open Channel |
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AGENT ASSISTANTS With AI Agent Assistants, agents can handle customer inquiries, asking for real-time support from virtual assistants, on internal messenger and on textual channels |
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CLOSE INTERACTION QUICK REPLY If the customer answers with a quick reply in a outbound WhatsApp Meta Campaigns, the interaction can be closed directly without the intervention of agents |
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REDACTION FEATURE FOR POST CALL ANALYTICS Possibility to hide sensitive information in the return transcript when you launch a Post-Call Analytics |
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AGENT IDLE AUTO LOGOUT TIMEOUT DUE TO INACTIVITY Implementation of automatic agent logout after the setted minutes for disconnection due to inactivity |
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INSERT DISPOSITIONS DURING THE CALL It is now possible to dispose during the call and insert notes rather than waiting for the end of the interaction |
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Leave now your review on G2 and Capterra!
Are you interested in earning XCALLY Certification? Contact your sales reference to access to XCALLY Academy
Several training courses for your product knowledge:
XCA (XCALLY Certified Associate)
XCP (XCALLY Certified Professional)
WCA (Workforce Certified Associate)
XCALLY Pills about features… (COMING SOON)
Most popular Topics
INSTALLATION AND MIGRATION MODES Find out different installation and migration mode. You can explore our Advanced Wiki (Documentation available with Jira credentials) |
XCALLY FOR ADMINISTRATOR In this section you can find Administrator Applications, Commands and Tools to configure and maintain the XCALLY Environment |
XCALLY FOR AGENTS Explore how agents are able to manage interactions, coming from several channels, inside a single Omnichannel Desktop interface |
XCALLY INSTALLATION Explore sections about installation: licenses, server installation, phonebar and webRTC installation, mobile app |
V3 CALLY SQUARE Our drag and drop designer to create and manage IVR applications (using the various blocks) for your projects |
MOTION DB TABLES Here you can find the list and the structure of the tables you can query to obtain custom reports (periodic update) |