In this section you can find the list and the structure of the tables you can query to obtain custom reports.

This page is periodically updated by our team. Please note most of the table fields are self-explanatory, if you need further explanation about specific fields or tables please contact us.

V1 Backward compatibility

The table fields are basically the same between Motion V1 and V2. The new fields are marked with in this document.

Staff

report_agent

The table contains the information about the queue calls answered or unanswered by the agents

column_name	column_type	description
accountcode	varchar(255)	accountcode
acwtime	int(11)	acw time
agentacw	tinyint(1)	0: no acw \| 1: acw
agentcalledAt	datetime	when agent phone start ringing
agentcomplete	tinyint(1)	0: not answered \| 1: answered
agentcompleteAt	datetime	when agent complete the call
agentconnectAt	datetime	when agent picks up the call
agentdump	tinyint(1)	agentdump (Asterisk definition)
agentdumpAt	datetime	agentdumpAt
agentringnoanswer	tinyint(1)	0:default \| 1: missing call
agentringnoanswerAt	datetime	missing call date time
answeredelsewheredestinationuniqueid	varchar(255)	answeredelsewheredestinationuniqueid
answeredelsewheremembername	varchar(255)	for ringall strategy: who answered the call
calleridname	varchar(255)	caller name
calleridnum	varchar(255)	caller number
channel	varchar(255)	channel
channelstate	int(11)	channelstate (Asterisk definition)
channelstatedesc	varchar(255)	channelstatedesc
connectedlinename	varchar(255)	agent name (available if call is answered)
connectedlinenum	varchar(255)	agent number (available if call is answered)
context	varchar(255)	context
createdAt	datetime	createdAt
destaccountcode	varchar(255)	destaccountcode
destcalleridname	varchar(255)	destcalleridname
destcalleridnum	varchar(255)	destcalleridnum
destchannel	varchar(255)	destchannel
destchannelstate	int(11)	destchannelstate (Asterisk definition)
destchannelstatedesc	varchar(255)	destchannelstatedesc
destconnectedlinename	varchar(255)	destconnectedlinename
destconnectedlinenum	varchar(255)	destconnectedlinenum
destcontext	varchar(255)	destcontext
destexten	varchar(255)	destexten
destlanguage	varchar(255)	destlanguage
destpriority	varchar(255)	destpriority
destuniqueid	varchar(255)	destuniqueid
exten	varchar(255)	called DID
holdtime	int(11)	queue waiting time (sec)
id	int(11)	autoincrement id
interface	varchar(255)	agent interface
language	varchar(255)	language
lastevent	varchar(255)	last Asterisk event (connect\|called\|complete\|abandon\|reject)
membername	varchar(255)	agent username
priority	varchar(255)	priority
queue	varchar(255)	queue name
reason	varchar(255)	call completed (agent\|caller\|transfer)\|abandoned\|ringnoanswer (timeout\|reject\|abandoned)
talktime	int(11)	talking time (sec)
type	varchar(255)	Call Type (inbound, outbound)
uniqueid	varchar(255)	unique id
updatedAt	datetime	updatedAt

report_member

The users activity log

column_name	column_type	description
channel	varchar(255)	the Motion channel (voice\|chat\|email\|sms\|fax\|openchannel)
createdAt	datetime	createdAt
data1	varchar(255)	additional information (call type, pause type, etc)
data2	varchar(255)	additional information (caller id, etc)
data3	varchar(255)	additional information (called DID, etc)
data4	varchar(255)	additional information (trunk,etc)
data5	varchar(255)	additional information (queue name, etc)
duration	int(11)	duration of the event between enterAt and exitAt
enterAt	datetime	when the event started
exitAt	datetime	when the event ended
id	int(11)	autoincrement id
interface	varchar(255)	user SIP interface
internal	int(11)	internal SIP account
membername	varchar(255)	agent username
role	varchar(255)	role of the user (admin\|user\|agent)
type	varchar(255)	type of the event (interaction\|talking\|login\|pause)
uniqueid	varchar(255)	call or interaction unique id
updatedAt	datetime	updatedAt

Contact Manager

cm_contacts

The contact information table

column_name	column_type	description
cf_1	tinyint(1)	custom field example (boolean)
cf_2	text	custom field example (text)
city	varchar(255)	city
CompanyId	int(11)	CompanyId reference from cm_companies table
country	varchar(255)	country
createdAt	datetime	createdAt
dateOfBirth	varchar(255)	dateOfBirth
deletedAt	datetime	deletedAt (the contact is not deleted but marked with the deleted date)
description	text	description
email	varchar(255)	email
facebook	varchar(255)	facebook account id
fax	varchar(255)	fax
firstName	varchar(255)	firstName
id	int(11)	autoincrement id
lastName	varchar(255)	lastName
line	varchar(255)	line account id
ListId	int(11)	ListId reference from cm_lists
mobile	varchar(255)	mobile
phone	varchar(255)	phone
postalCode	varchar(255)	postalCode
priority	int(2) unsigned	priority (used by Motion Bull)
scheduledat	datetime	scheduledat (used by Motion Bull)
skype	varchar(255)	skype account id
street	varchar(255)	street
tags	varchar(255)	tags
teams	varchar(255)	MS teams account id
twitter	varchar(255)	twitter account id
updatedAt	datetime	updatedAt
url	varchar(255)	url
UserId	int(11)	UserId
viber	varchar(255)	viber account id
wechat	varchar(255)	WeChat account id

cm_lists

The contacts list definition table

column_name	column_type	description
createdAt	datetime	createdAt
description	varchar(255)	description
dialPrefix	varchar(255)	If set, the prefix will be used when the contacts are called using the click2dial function
id	int(11)	autoincrement id
name	varchar(255)	name
updatedAt	datetime	updatedAt

cm_custom_fields

The custom fields definition table

column_name	column_type	description
alias	varchar(255)	alias
createdAt	datetime	createdAt
deletedAt	datetime	deletedAt
id	int(11)	autoincrement id
ListId	int(11)	ListId
required	tinyint(1)	0: no 1: yes (mandatory)
type	varchar(255)	Text\|Select\|Number\|Switch\|DateTime
updatedAt	datetime	updatedAt
values	longtext	values

cm_companies

The companies list definition table

column_name	column_type	description
city	varchar(255)	city
companyId	varchar(255)	external company reference
country	varchar(255)	country
createdAt	datetime	createdAt
description	varchar(255)	description
email	varchar(255)	email address
emailDomain	varchar(255)	company email domain
fax	varchar(255)	fax number
name	varchar(255)	name
phone	varchar(255)	phone number
postalCode	varchar(255)	postal code
street	varchar(255)	street
sCity	varchar(255)	shipping city
sCountry	varchar(255)	shipping country
sPostalCode	varchar(255)	shipping postal code
sStreet	varchar(255)	shipping street
type	varchar(255)	type
updatedAt	datetime	updatedAt
vat	varchar(255)	vat number
website	varchar(255)	company website

Voice

report_queue

The queue calls details

column_name	column_type	description
accountcode	varchar(255)	agent internal extension if available
assigned	tinyint(1)	1: call assigned to agent \| 0: call not assigned
calleridname	varchar(255)	caller name
calleridnum	varchar(255)	caller number
channel	varchar(255)	SIP channel
connectedlinename	varchar(255)	agent name (where available)
connectedlinenum	varchar(255)	agent number (where available)
context	varchar(255)	context
count	int(11)	count (Asterisk parameter)
createdAt	datetime	createdAt
disposition	varchar(255)	call disposition
exten	varchar(255)	called DID
holdtime	int(11)	queue waiting time (sec)
id	int(11)	autoincrement id
lastAssignedTo	varchar(255)	agent username
mohtime	int(11)	sum of waiting time in queue and waiting time during call
originalposition	int(11)	originalposition (Asterisk queue parameter)
position	int(11)	queue position
priority	varchar(255)	priority
queue	varchar(255)	queue name
queuecallerabandon	tinyint(1)	0: not abandoned \| 1: abandoned
queuecallerabandonAt	datetime	when the call is abandoned
queuecallercomplete	tinyint(1)	0: not answered \| 1: answered
queuecallercompleteAt	datetime	when the call is completed
queuecallerenterreason	int(11)	0: new call \| 1: transferred call \| 2: consultant call
queuecallerexit	tinyint(1)	0: call is completed into the queue \| 1: call is exited from the queue
queuecallerexitAt	datetime	when the call is exited from the queue
queuecallerexitreason	varchar(255)	queue exit reason
queuecallerjoinAt	datetime	when the call joined to the queue
queuecallerleaveAt	datetime	when the call left the queue
transfer	tinyint(1)	0: no tranfer \| 1: call is transferred
transferexten	varchar(255)	transfer destination extension (replace transferextension in V1)
transfertype	varchar(255)	type of transfer (blind\|attended\|warm)
transferuniqueid	varchar(255)	transfer destination uniqueid
type	varchar(255)	call type (inbound\|outbound)
uniqueid	varchar(255)	unique id
updatedAt	datetime	updatedAt

report_call

Calls information based on the Asterisk cdr data

column_name	column_type	description
accountcode	varchar(255)	agent internal extension if available
amaflags	varchar(255)	no use
answertime	datetime	when the call is answered by an agent
billableseconds	int(11)	billable seconds
callerid	varchar(255)	caller id
channel	varchar(255)	channel
ContactId	int(11)	contact id
createdAt	datetime	createdAt
destination	varchar(255)	destination number
destinationchannel	varchar(255)	destinationchannel
destinationcontext	varchar(255)	destinationcontext
disposition	varchar(255)	Asterisk standard disposition
duration	int(11)	duration
endtime	datetime	when the call ended
id	int(11)	autoincrement id
lastapplication	varchar(255)	last Asterisk application
lastdata	text	last Asterisk app data
mohtime	int(11)	sum of waiting time in queue and waiting time during call
note	varchar(255)	note
prefix	varchar(255)	the outbound prefix used
routeId	int(11)	the dialplan route id
source	varchar(255)	source number
starttime	datetime	when the call started
tag	varchar(255)	tag
type	enum('inbound','internal','outbound','inbound-fax','outbound-fax','dialer')	call type
uniqueid	varchar(255)	unique id
updatedAt	datetime	updatedAt
userDisposition	varchar(255)	user Disposition
userfield	varchar(255)	userfield
UserId	int(11)	UserId

report_dial

The table contains detailed info about the outbound calls

column_name	column_type	description
accountcode	varchar(255)	agent internal extension if available
answertime	datetime	answertime
billableseconds	int(11)	billableseconds
calleridname	varchar(255)	caller name
calleridnum	varchar(255)	caller number
channel	varchar(255)	channel
channelstate	int(11)	channelstate
channelstatedesc	varchar(255)	channelstatedesc
connectedlinename	varchar(255)	agent name (where available)
connectedlinenum	varchar(255)	agent number (where available)
context	varchar(255)	context
createdAt	datetime	createdAt
destaccountcode	varchar(255)	destaccountcode
destcalleridname	varchar(255)	destcalleridname
destcalleridnum	varchar(255)	destcalleridnum
destchannel	varchar(255)	destchannel
destchannelstate	int(11)	destchannelstate
destchannelstatedesc	varchar(255)	destchannelstatedesc
destconnectedlinename	varchar(255)	destconnectedlinename
destconnectedlinenum	varchar(255)	destconnectedlinenum
destcontext	varchar(255)	destcontext
destexten	varchar(255)	destexten
destlanguage	varchar(255)	destlanguage
destlinkedid	varchar(255)	destlinkedid
destpriority	int(11)	destpriority
destuniqueid	varchar(255)	destuniqueid
dialstatus	varchar(255)	dialstatus
dialstring	varchar(255)	dialstring
duration	int(11)	duration
endtime	datetime	endtime
exten	varchar(255)	called DID
holdtime	int(11)	queue waiting time (sec)
id	int(11)	autoincrement id
language	varchar(255)	language
lastevent	varchar(255)	lastevent
linkedid	varchar(255)	linkedid
priority	int(11)	priority
privilege	varchar(255)	privilege
routeId	int(11)	the dialplan route id
starttime	datetime	starttime
uniqueid	varchar(255)	unique id
updatedAt	datetime	updatedAt

report_call_transfer

The table contains detailed info about the blind and the attended transfer.

Please note the following definitions are used into the tables:

transferer = Who transfer the call (first call leg)

transferee = Who is transferred (second call leg)

column_name	column_type	description
context	varchar(255)	call context
createdAt	datetime	createdAt
extension	varchar(255)	Called DID
id	int(11)	autoincrement id
isexternal	enum('Yes','No')	Not Used
result	varchar(255)	Fail\|Success\|Invalid\|Not Permitted
transfereeaccountcode	varchar(255)	transfereeaccountcode
transfereecalleridname	varchar(255)	transfereecalleridname
transfereecalleridnum	varchar(255)	transfereecalleridnum
transfereechannel	varchar(255)	transfereechannel
transfereeconnectedlinename	varchar(255)	transfereeconnectedlinename
transfereeconnectedlinenum	varchar(255)	transfereeconnectedlinenum
transfereecontext	varchar(255)	transfereecontext
transfereeexten	varchar(255)	transfereeexten
transfereelinkedid	varchar(255)	transfereelinkedid
transfereraccountcode	varchar(255)	transfereraccountcode
transferercalleridname	varchar(255)	transferercalleridname
transferercalleridnum	varchar(255)	transferercalleridnum
transfererchannel	varchar(255)	transfererchannel
transfererconnectedlinename	varchar(255)	transfererconnectedlinename
transfererconnectedlinenum	varchar(255)	transfererconnectedlinenum
transferercontext	varchar(255)	transferercontext
transfererexten	varchar(255)	transfererexten
transfererlinkedid	varchar(255)	transfererlinkedid
type	enum('blind','attended')	type
updatedAt	datetime	updatedAt

voice_recordings

The table contains detailed info about the recorded calls

column_name	column_type	description
accountcode	varchar(255)	agent internal extension if available
calleridname	varchar(255)	caller name
calleridnum	varchar(255)	caller number
channel	varchar(255)	Asterisk SIP channel
connectedlinename	varchar(255)	agent name (where available)
connectedlinenum	varchar(255)	agent number (where available)
context	varchar(255)	context
createdAt	datetime	createdAt
exten	varchar(255)	called DID
id	int(11)	autoincrement id
membername	varchar(255)	agent username
queue	varchar(255)	queue name
rating	int(11)	rating
type	varchar(255)	call type (internal\|inbound\|outbound)
uniqueid	varchar(255)	unique id
updatedAt	datetime	updatedAt
userDisposition	varchar(255)	user disposition
UserId	int(11)	UserId
value	varchar(255)	recording path

Motion Bull Dialer

The Motion Bull dialer has totally replaced the TigerDial module used on the Motion V1 and XCALLY Shuttle.

The new dialer mode is not backward compatible with the old dialer modules.

cm_hopper

The table contains the scheduled contacts the dialer engine has to dial

column_name	column_type	description
active	tinyint(1)	1: the contact is being processed otherwise is 0
callback	tinyint(1)	1: the contact source is the callback IVR block
callbackat	datetime	when the callback has been required
callbackuniqueid	varchar(255)	the source inbound call id
CampaignId	int(11)	CampaignId
ContactId	int(11)	ContactId
countbusyretry	int(11)	number of busy attempts
countcongestionretry	int(11)	number of congestion attempts
countnoanswerretry	int(11)	number of no answer attempts
createdAt	datetime	createdAt
id	int(11)	autoincrement id
ListId	int(11)	ListId
phone	varchar(255)	phone
priority	int(2) unsigned	priority
recallme	tinyint(1)	the contact has been assigned to an agent 1: yes \| 0: no
scheduledat	datetime	when the contact has been scheduled
updatedAt	datetime	updatedAt
UserId	int(11)	the agent id assigned to the contact
VoiceQueueId	int(11)	VoiceQueueId

cm_hopper_final

The final status of the contacts managed by the Motion Bull

column_name	column_type	description
agiafterat	datetime	if present, an IVR project has started after the agent hangup
amd	tinyint(1)	automatic machine detection 0:disabled \| 1:enabled
answertime	datetime	when the call has been answered by the customer
blacklist	tinyint(1)	blacklisted contact
callback	tinyint(1)	1: the contact source is the callback IVR block
callbackat	datetime	when the callback has been required
callbackuniqueid	varchar(255)	the source inbound call id
calleridname	varchar(255)	contact name
calleridnum	varchar(255)	contact number
campaign	varchar(255)	outbound campaign
CampaignId	int(11)	CampaignId
campaigntype	varchar(255)	campaigntype (queue\|ivr)
ContactId	int(11)	ContactId
countbusyretry	int(11)	number of busy attempts
countcongestionretry	int(11)	number of congestion attempts
countglobal	int(11)	global retries counter
countnoanswerretry	int(11)	number of no answer attempts
createdAt	datetime	createdAt
deleted	varchar(255)	deleted (1: the contact has been deleted)
deletedat	datetime	deletedat
disposition	varchar(255)	disposition
dispositionat	datetime	when the agent has set the disposition
dropreason	varchar(255)	the reason the call has been dropped (timeout\|callerexit)
droptime	datetime	when the call has been dropped
endtime	datetime	the end of the call
fax	tinyint(1)	fax
followuptime	int(11)	followuptime
holdtime	int(11)	queue waiting time (sec)
id	int(11)	autoincrement id
ListId	int(11)	ListId
membername	varchar(255)	agent username
originatecalleridname	varchar(255)	originatecalleridname
originatecalleridnum	varchar(255)	originatecalleridnum
reason	varchar(255)	hangup reason
recallme	tinyint(1)	the contact has been assigned to an agent 1: yes \| 0: no
rescheduled	tinyint(1)	the contact has been rescheduled (0:no \| 1:yes)
rescheduledat	datetime	when the contact has been rescheduled
responsetime	datetime	when the customer answered the call
ringtime	int(11)	ringing time
scheduledat	datetime	scheduledat
starttime	datetime	when the call started
state	int(2)	status of the contact
statedesc	varchar(255)	status description**
talktime	int(11)	talking time
uniqueid	varchar(255)	unique id
updatedAt	datetime	updatedAt
UserId	int(11)	UserId
VoiceQueueId	int(11)	VoiceQueueId

** Here is the complete status description

cm_hopper_history

The detailed log about every call handled by the Motion Bull

column_name	column_type	description
amd	tinyint(1)	automatic machine detection 0:disabled \| 1:enabled
answertime	datetime	when the call has been answered by the customer
callback	tinyint(1)	1: the contact source is the callback IVR block
callbackat	datetime	when the callback has been required
callbackuniqueid	varchar(255)	the source inbound call id
calleridname	varchar(255)	contact name
calleridnum	varchar(255)	contact number
campaign	varchar(255)	outbound campaign
CampaignId	int(11)	CampaignId
campaigntype	varchar(255)	campaigntype (queue\|ivr)
ContactId	int(11)	ContactId
countbusyretry	int(11)	number of busy attempts
countcongestionretry	int(11)	number of congestion attempts
countglobal	int(11)	global retries counter
countnoanswerretry	int(11)	number of no answer attempts
createdAt	datetime	createdAt
dropreason	varchar(255)	the reason the call has been dropped (timeout\|callerexit)
droptime	datetime	when the call has been dropped
edited	tinyint(1)	the contact has been manually edited
editedat	datetime	when the contact has been edited
endtime	datetime	the end of the call
fax	tinyint(1)	fax
followuptime	int(11)	followuptime
holdtime	int(11)	queue waiting time (sec)
id	int(11)	autoincrement id
ListId	int(11)	ListId
membername	varchar(255)	agent username
originatecalleridname	varchar(255)	caller id name for the originated call
originatecalleridnum	varchar(255)	caller id number for the originated call
reason	varchar(255)	hangup reason
recallme	tinyint(1)	the contact has been assigned to an agent 1: yes \| 0: no
responsetime	datetime	when the customer answered the call
ringtime	int(11)	ringing time
scheduledat	datetime	scheduledat
starttime	datetime	when the call started
state	int(2)	status of the contact
statedesc	varchar(255)	status description**
talktime	int(11)	talking time
uniqueid	varchar(255)	unique id
updatedAt	datetime	updatedAt
UserId	int(11)	UserId
VoiceQueueId	int(11)	VoiceQueueId

**Here is the complete status description

Motion Bull Campaigns and db tables relation

The cm_contacts contains the contacts, as the name says itself, that will be called by the dialer.

When the campaign is started and the contact list is added, the contacts to be called will be moved to the cm_hopper table, that is the ‘realtime’ table of the dialer. It means that it will show the contacts that are being processed and it will also hold the values for the schedule time in case of a contact reschedule.

Every attempt to call the single contact will be inserted as a single record in the cm_hopper_history with the call result, and when the contact is closed (for any of the calls result), a record will be written in the cm_hopper_final, so the last record for that contact that you will find in the cm_hopper_history will be a lot similar to the record you’ll find in the cm_hopper_final.

There is also the cm_hopper_black table, which will hold the contacts that, before (and instead of) being moved to the cm_hopper table, have been found in a contacts blacklist assigned to the campaign.

column_name	column_type	description
accountcode	varchar(255)	agent internal extension if available
callerid	varchar(255)	caller number
calleridname	varchar(255)	caller name
callingani2	varchar(255)	system config
callingpres	varchar(255)	system config
callingtns	varchar(255)	system config
callington	varchar(255)	system config
channel	varchar(255)	channel
context	varchar(255)	context
createdAt	datetime	createdAt
dnid	varchar(255)	called extension number
enhanced	varchar(255)	system config
extension	varchar(255)	called extension number
id	int(11)	autoincrement id
joinAt	datetime	when the call has joined the IVR progect
language	varchar(255)	language
leaveAt	datetime	when the call has left the IVR project
network	varchar(255)	network
network_script	varchar(255)	network_script
priority	varchar(255)	priority
project_name	varchar(255)	the CallySqaure project name
rdnis	varchar(255)	system config
request	varchar(255)	request
threadid	varchar(255)	threadid
type	varchar(255)	type
uniqueid	varchar(255)	unique id
updatedAt	datetime	updatedAt
version	varchar(255)	version

report_square_details

CallySquare blocks data

column_name	column_type	description
application	varchar(255)	CallySquare application
callerid	varchar(255)	caller number
createdAt	datetime	when the application started
data	text	data
id	int(11)	autoincrement id
node	varchar(255)	block name
project_name	varchar(255)	project name
uniqueid	varchar(255)	call unique id
updatedAt	datetime	updatedAt

Chat

report_chat_queue

Chat queue operation details

column_name	column_type	description
acceptAt	datetime	when the agent accepted the chat
ChatInteractionId	int(11)	ChatInteractionId
ChatMessageId	int(11)	ChatMessageId
ChatQueueId	int(11)	ChatQueueId
ChatWebsiteId	int(11)	ChatWebsiteId
ContactId	int(11)	ContactId
createdAt	datetime	createdAt
exitAt	datetime	exitAt (in case of timeout)
from	varchar(255)	from
id	int(11)	autoincrement id
joinAt	datetime	joinAt
leaveAt	datetime	leaveAt
ListId	int(11)	ListId
reason	varchar(255)	reason (accepted \| timeout)
uniqueid	varchar(255)	unique id
updatedAt	datetime	updatedAt
UserId	int(11)	UserId

chat_interactions

Chat interactions details

column_name	column_type	description
browserName	varchar(255)	browserName
browserVersion	varchar(255)	browserVersion
ChatWebsiteId	int(11)	ChatWebsiteId
closed	tinyint(1)	Status 0: open \| 1: closed
closedAt	datetime	closedAt
closeReason	varchar(255)	contact\|agent\|system
ContactId	int(11)	ContactId
createdAt	datetime	createdAt
customerIp	varchar(255)	customerIp
deviceModel	varchar(255)	deviceModel
deviceType	varchar(255)	deviceType
deviceVendor	varchar(255)	deviceVendor
disposition	varchar(255)	disposition
formData	longtext	formData
id	int(11)	autoincrement id
lastMsgAt	datetime	the last message datetime
lastMsgDirection	enum('in','out')	the last message direction
mailTranscript	varchar(255)	the destination email for the trsnscript
note	varchar(255)	note
osName	varchar(255)	osName
osVersion	varchar(255)	osVersion
pathTranscript	text	the text file of the chat transcript
ratingMessage	text	ratingMessage
ratingType	enum('star','thumb')	ratingType
ratingValue	int(11)	ratingValue
read1stAt	datetime	the chat answer time
referer	varchar(255)	the webpage
updatedAt	datetime	updatedAt
UserId	int(11)	UserId

chat_messages

The chat message content table

column_name	column_type	description
AttachmentId	int(11)	AttachmentId
body	mediumtext	body
ChatInteractionId	int(11)	ChatInteractionId
ChatWebsiteId	int(11)	ChatWebsiteId
ContactId	int(11)	ContactId
createdAt	datetime	createdAt
direction	enum('in','out')	direction
id	int(11)	autoincrement id
read	tinyint(1)	message unread (0) read (1)
readAt	datetime	readAt
secret	tinyint(1)	1: the message is not visible to the customer
updatedAt	datetime	updatedAt
UserId	int(11)	UserId

chat_offline_messages

The offline message details

column_name	column_type	description
body	mediumtext	body
ChatWebsiteId	int(11)	ChatWebsiteId
ContactId	int(11)	ContactId
createdAt	datetime	createdAt
id	int(11)	autoincrement id
updatedAt	datetime	updatedAt

chat_websites

Chat website configuration table

column_name	column_type	description
address	varchar(255)	address
agentAlias	varchar(255)	agentAlias
agentAvatar	text	agentAvatar
agentIdentifier	varchar(255)	agentIdentifier
agentTransfer	tinyint(1)	agentTransfer
agentTransferTimeout	int(11)	agentTransferTimeout
alignment	varchar(255)	alignment
animation	tinyint(1)	animation
autoclose	tinyint(1)	autoclose
backgroundColor	varchar(255)	backgroundColor
closingMessage	varchar(255)	closingMessage
closingMessageButton	varchar(255)	closingMessageButton
closingQuestion	varchar(255)	closingQuestion
color	varchar(255)	color
color_button	varchar(255)	color_button
conditionAgreement	tinyint(1)	conditionAgreement
createdAt	datetime	createdAt
customerAlias	varchar(255)	customerAlias
customerAvatar	text	customerAvatar
defaultTitle	varchar(255)	defaultTitle
defaultWhiteLabel	tinyint(1)	defaultWhiteLabel
description	varchar(255)	description
download_transcript	tinyint(1)	download_transcript
enableCustomerAttachment	tinyint(1)	enableCustomerAttachment
enableCustomerCheckmarks	tinyint(1)	enableCustomerCheckmarks
enableCustomerWriting	tinyint(1)	enableCustomerWriting
enableFeedback	tinyint(1)	enableFeedback
enableRating	tinyint(1)	enableRating
enableUnmanagedNote	tinyint(1)	enableUnmanagedNote
fontSize	int(11)	fontSize
formSubmitFailureMessage	varchar(255)	formSubmitFailureMessage
formSubmitSuccessMessage	varchar(255)	formSubmitSuccessMessage
forwardOffline	tinyint(1)	forwardOffline
forwardOfflineAddress	varchar(255)	forwardOfflineAddress
forwardTranscript	tinyint(1)	forwardTranscript
forwardTranscriptMessage	varchar(255)	forwardTranscriptMessage
header_offline	varchar(255)	header_offline
header_online	varchar(255)	header_online
header_shape	enum('rounded','squared')	header_shape
hideWhenOffline	tinyint(1)	hideWhenOffline
id	int(11)	autoincrement id
IntervalId	int(11)	IntervalId
key	varchar(255)	key
ListId	int(11)	ListId
mapKey	varchar(255)	mapKey
mapKeyOffline	varchar(255)	mapKeyOffline
messageFontSize	int(11)	messageFontSize
messagesAlignment	varchar(255)	messagesAlignment
name	varchar(255)	name
noteTitle	varchar(255)	noteTitle
notificationShake	tinyint(1)	notificationShake
notificationSound	tinyint(1)	notificationSound
notificationTemplate	text	notificationTemplate
offlineForm	text	offlineForm
offlineMessageBody	varchar(255)	offlineMessageBody
offlineMessageSubject	varchar(255)	offlineMessageSubject
offline_chat_button	varchar(255)	offline_chat_button
onlineForm	text	onlineForm
placeholderMessage	varchar(255)	placeholderMessage
queueTransfer	tinyint(1)	queueTransfer
queueTransferTimeout	int(11)	queueTransferTimeout
ratingStarsNumber	int(11)	ratingStarsNumber
ratingType	enum('star','thumb')	ratingType
remote	varchar(255)	remote
sendUnmanaged	varchar(255)	sendUnmanaged
showAgentAvatar	tinyint(1)	showAgentAvatar
showCustomerAvatar	tinyint(1)	showCustomerAvatar
sitepic	text	sitepic
skipMessageButton	varchar(255)	skipMessageButton
skipUnmanaged	varchar(255)	skipUnmanaged
start_chat_button	varchar(255)	start_chat_button
systemAlias	varchar(255)	systemAlias
systemAvatar	text	systemAvatar
textColor	varchar(255)	textColor
timeout	int(11)	timeout
timezone	varchar(255)	timezone
token	varchar(255)	token
unmanagedMessage	varchar(255)	unmanagedMessage
updatedAt	datetime	updatedAt
verticalAlignment	int(11)	verticalAlignment
waitForTheAssignedAgent	int(11)	waitForTheAssignedAgent
waitingMessage	varchar(255)	waitingMessage
waitingTitle	varchar(255)	waitingTitle
whiteLabel	varchar(255)	whiteLabel

Email

report_mail_queue

Email queue operation details

column_name	column_type	description
acceptAt	datetime	when the email has been accepted by the agent
ContactId	int(11)	ContactId
createdAt	datetime	createdAt
exitAt	datetime	when the email exited from the queue (unmanaged)
from	varchar(255)	from
id	int(11)	autoincrement id
joinAt	datetime	when the email has joined the queue
leaveAt	datetime	when the email has left the queue
ListId	int(11)	ListId
MailAccountId	int(11)	MailAccountId
MailInteractionId	int(11)	MailInteractionId
MailMessageId	int(11)	MailMessageId
MailQueueId	int(11)	MailQueueId
reason	varchar(255)	accepted \| timeout
uniqueid	varchar(255)	unique id
updatedAt	datetime	updatedAt
UserId	int(11)	UserId

mail_interactions

Email interaction details

column_name	column_type	description
attach	tinyint(1)	number of attachments
cc	longtext	cc
closed	tinyint(1)	0: open \| 1: closed
closedAt	datetime	when the ineraction has been closed
ContactId	int(11)	ContactId
createdAt	datetime	createdAt
disposition	varchar(255)	disposition
firstMsgDirection	enum('in','out')	direction of the first message (in \| out)
id	int(11)	autoincrement id
inReplyTo	varchar(190)	inReplyTo
lastMsgAt	datetime	last message date time
lastMsgBody	longtext	las message body
lastMsgDirection	enum('in','out')	direction of the last message
MailAccountId	int(11)	MailAccountId
note	varchar(255)	note
read1stAt	datetime	when the first message has been read
subject	text	subject
substatus	varchar(60)	substatus
substatusAt	datetime	when the substatus has been applied
to	varchar(255)	to
updatedAt	datetime	updatedAt
UserId	int(11)	UserId

mail_messages

Email messages details

column_name	column_type	description
attach	int(11)	number of attachments
bcc	longtext	bcc
body	longtext	body
cc	longtext	cc
ContactId	int(11)	ContactId
createdAt	datetime	createdAt
direction	enum('in','out')	direction
from	varchar(255)	from
id	int(11)	autoincrement id
MailAccountId	int(11)	MailAccountId
MailInteractionId	int(11)	MailInteractionId
messageId	varchar(190)	messageId
originCc	longtext	originCc
originTo	longtext	originTo
read	tinyint(1)	0: message unread \| 1: message read
readAt	datetime	when the message has been read
secret	tinyint(1)	0: public message \| 1: message visible only by agent (note)
sentAt	datetime	when the email has been sent
subject	text	subject
to	longtext	to
updatedAt	datetime	updatedAt
UserId	int(11)	UserId

mail_accounts

Email accounts configuration table

column_name	column_type	description
active	tinyint(1)	active
agentTransfer	tinyint(1)	agentTransfer
agentTransferTimeout	int(11)	agentTransferTimeout
createdAt	datetime	createdAt
description	varchar(255)	description
email	varchar(255)	email
fontFamily	varchar(255)	fontFamily
fontSize	int(2) unsigned	fontSize
id	int(11)	autoincrement id
key	varchar(255)	key
ListId	int(11)	ListId
markAsUnread	tinyint(1)	markAsUnread
name	varchar(255)	name
notificationShake	tinyint(1)	notificationShake
notificationSound	tinyint(1)	notificationSound
notificationTemplate	text	notificationTemplate
queueTransfer	tinyint(1)	queueTransfer
queueTransferTimeout	int(11)	queueTransferTimeout
service	tinyint(1)	service
template	text	template
TemplateId	int(11)	TemplateId
updatedAt	datetime	updatedAt
waitForTheAssignedAgent	int(11)	waitForTheAssignedAgent

column_name	column_type	description
acceptAt	datetime	when the SMS has been accepted by the agent
ContactId	int(11)	ContactId
createdAt	datetime	createdAt
exitAt	datetime	when the interaction exited the queue
from	varchar(255)	sender
id	int(11)	autoincrement id
joinAt	datetime	when the interaction has joined the queue
leaveAt	datetime	when the interaction has left the queue
ListId	int(11)	ListId
reason	varchar(255)	queue exit reason (accepted\|timeout)
SmsAccountId	int(11)	SmsAccountId
SmsInteractionId	int(11)	SmsInteractionId
SmsMessageId	int(11)	SmsMessageId
SmsQueueId	int(11)	SmsQueueId
uniqueid	varchar(255)	unique id
updatedAt	datetime	updatedAt
UserId	int(11)	UserId

sms_interactions

Table name: sms_interactions
id
closed	Indicates if the interaction is closed
closedAt	Timestamp when the interaction is closed
disposition	The closing disposition specified by the agent (if any)
note	Note written by the agent when disposing
phone	Customer mobile phone number
UserId	Agent owner id
SmsAccountId	Sms Account Id
ContactId	Contact Id
createdAt	Timestamp when the interaction is created
read1stAt	The date the interaction has been accepted

sms_messages

Table name: sms_messages
id
body	Text of the message
read	True if the message is read by the customer, false otherwise
direction	Message direction (in, out)
messageId	Message Id generated by the Sms provider
phone	Customer mobile phone number
SmsAccountId	Sms Account Id
SmsInteractionId	Sms Interaction Id
UserId	Agent Id
ContactId	Contact Id
createdAt	Timestamp when the message is created
readAt	The date the interaction has been read

column_name	column_type	description
accountSid	varchar(255)	accountSid
agentTransfer	tinyint(1)	agentTransfer
agentTransferTimeout	int(11)	agentTransferTimeout
apiKey	varchar(255)	apiKey
authId	varchar(255)	authId
authToken	varchar(255)	authToken
baseUrl	varchar(255)	baseUrl
createdAt	datetime	createdAt
deliveryReport	tinyint(1)	deliveryReport
description	varchar(255)	description
id	int(11)	autoincrement id
key	varchar(255)	key
ListId	int(11)	ListId
name	varchar(255)	name
notificationShake	tinyint(1)	notificationShake
notificationSound	tinyint(1)	notificationSound
notificationTemplate	text	notificationTemplate
password	varchar(255)	password
phone	varchar(255)	phone
queueTransfer	tinyint(1)	queueTransfer
queueTransferTimeout	int(11)	queueTransferTimeout
remote	varchar(255)	remote
senderString	varchar(255)	senderString
smsMethod	enum('basic','classic','classic+')	smsMethod
token	varchar(255)	token
type	enum('twilio','skebby','connectel','clicksend','plivo')	type
updatedAt	datetime	updatedAt
username	varchar(255)	username
waitForTheAssignedAgent	int(11)	waitForTheAssignedAgent

Table name: report_openchannel_queue
id
uniqueid	Unique ID
from	The value mapped within the API request
joinAt	Time the customer joined the queue
leaveAt	Time the customer left the queue
acceptAt	Time the agent accepted the chat
exitAt	Time the customer left the queue (it is set if the reason is timeout)
reason	Reason the customer left the queue (accepted, timeout)
OpenchannelAccountId	Openchannel Account Id
ListId
ContactId
OpenchannelInteractionId
OpenchannelMessageId
UserId
OpenchannelQueueId

openchannel_interactions

Table name: openchannel_interactions
id
closed	Indicates if the interaction is closed
closedAt	time the interaction is closed
disposition	The closing disposition specified by the agent (if any) or the routing algorithm (abandoned, unmanaged)
note	Note written by the agent when disposing
UserId	Agent owner id
OpenchannelAccountId	Openchannel account Id
ContactId	Contact Id
createdAt	Creation Date
read1stAt	The date the interaction has been accepted

openchannel_messages

Table name: openchannel_messages
id
body	Text of the message
read	True if the message is read by the customer, false otherwise
direction	Message direction (in, out)
OpenchannelAccountId	Openchannel Account Id
OpenchannelInteractionId	Openchannel Interaction Id
UserId	Agent Id
ContactId	Contact Id
createdAt	Creation Date
read1stAt	The date the interaction has been accepted
readAt	The date the interaction has been read

column_name	column_type	description
agentTransfer	tinyint(1)	agentTransfer
agentTransferTimeout	int(11)	agentTransferTimeout
createdAt	datetime	createdAt
description	varchar(255)	description
id	int(11)	autoincrement id
key	varchar(255)	key
ListId	int(11)	ListId
mapKey	varchar(255)	mapKey
name	varchar(255)	name
notificationShake	tinyint(1)	notificationShake
notificationSound	tinyint(1)	notificationSound
notificationTemplate	text	notificationTemplate
queueTransfer	tinyint(1)	queueTransfer
queueTransferTimeout	int(11)	queueTransferTimeout
replyUri	varchar(255)	replyUri
token	varchar(255)	token
updatedAt	datetime	updatedAt
waitForTheAssignedAgent	int(11)	waitForTheAssignedAgent

Table name: report_fax_queue
id
uniqueid	Unique ID
from	Customer fax phone number
joinAt	Timestamp when the customer joined the queue
leaveAt	Timestamp when the customer left the queue
acceptAt	Timestamp when the agent accepted the chat
exitAt	Timestamp when the customer left the queue (it is set if the reason is timeout)
reason	Reason why the customer left the queue (accepted, timeout)
FaxAccountId	Fax Account Id associated to the interaction
ListId	CM List Id within the customer profile
ContactId	CM Contact Id associated to the interaction (customer profile)
FaxInteractionId	Fax Interaction Id
FaxMessageId	Fax Message Id
UserId	User who accepted the message
FaxQueueId	Fax Queue Id
createdAt	Creation date

fax_interactions

Table name: fax_interactions
id
closed	Indicates if the interaction is closed
closedAt	Timestamp when the interaction is closed
disposition	The closing disposition specified by the agent (if any)
note	Note written by the agent when disposing
UserId	Agent owner id
FaxAccountId	Fax Account Id
ContactId	Contact Id
createdAt	Timestamp when the interaction is created

fax_messages

Table name: fax_messages
id
body	Attachment file name
read	True if the message is read by the customer, false otherwise
direction	Message direction (in, out)
FaxAccountId	Fax Account Id
FaxInteractionId	Fax Interaction Id
UserId	Agent Id
ContactId	Contact Id
AttachmentId	Attachment Id
createdAt	Timestamp when the message is created
readAt	The date the interaction has been read

column_name	column_type	description
agentTransfer	tinyint(1)	agentTransfer
agentTransferTimeout	int(11)	agentTransferTimeout
createdAt	datetime	createdAt
description	varchar(255)	description
ecm	enum('yes','no')	ecm
faxdetect	varchar(255)	faxdetect
gateway	varchar(255)	gateway
headerinfo	varchar(255)	headerinfo
id	int(11)	autoincrement id
key	varchar(255)	key
ListId	int(11)	ListId
localstationid	varchar(255)	localstationid
maxrate	enum('2400','4800','7200','9600','12000','14400')	maxrate
minrate	enum('2400','4800','7200','9600','12000','14400')	minrate
modem	varchar(255)	modem
name	varchar(255)	name
notificationShake	tinyint(1)	notificationShake
notificationSound	tinyint(1)	notificationSound
notificationTemplate	text	notificationTemplate
queueTransfer	tinyint(1)	queueTransfer
queueTransferTimeout	int(11)	queueTransferTimeout
t38timeout	int(11)	t38timeout
tech	enum('SIP','IAX','DADHI','KHOMP')	tech
TrunkId	int(11)	TrunkId
updatedAt	datetime	updatedAt
waitForTheAssignedAgent	int(11)	waitForTheAssignedAgent

Table name: report_jscripty_answers
id
question	The questions of the survey. There will be as many rows per question as how many answers have been chosen for that question.
answer	The answer relative to the question. In case of multiple answers for the same question, there will be as many rows as the number of the chosen answers.
membername	The name of the agent that started the session.
projectname	The name of the Jscripty Project.
queue	The name of the Queue in case the caller is coming from a Queue.
uniqueid	The unique ID of the call.
calleridname	The caller name, if present.
calleridnum	The caller number.
createdAt	The date of creation of the row, that correspond to the date of the survey completion.
updatedAt
SessionId	The ID of the interaction.
ProjectId	The Jscripty Project ID.

report_jscripty_questions

Table name: report_jscripty_questions
id
question	The questions of the survey, one row for every question.
answer	The answers of the survey. In case of multiple answers on the same question, the values will be separated by a column symbol.
membername	The name of the agent that started the session.
projectname	The name of the Jscripty Project.
queue	The name of the Queue in case the caller is coming from a Queue.
uniqueid	The unique ID of the call.
calleridname	The caller name, if present.
calleridnum	The caller number.
createdAt	The date of creation of the row, that corresponds to the date of the survey completion.
updatedAt
SessionId	The ID of the interaction.
ProjectId	The Jscripty Project ID.

report_jscripty_sessions

Table name: report_jscripty_sessions
id
starttime	The start date of the session.
endtime	The end date of the session.
membername	The name of the agent that started the session.
projectname	The name of the Jscripty Project.
queue	The name of the Queue in case the caller is coming from a Queue.
uniqueid	The unique ID of the call.
calleridname	The caller name, if present.
calleridnum	The caller number.
createdAt	The date of creation of the row, that corresponds to the date of the survey completion.
updatedAt
VoiceQueueId	The Queue ID, if the caller is coming from a Queue.
ContactId	The Contact ID, if the session is associated to a Contact.
ProjectId	The Jscripty Project ID.

Motion DB Tables