Calls Status

In the Hopper Final and History views you can see the status of the call the dialer has handled:

Id	Status	Description
0	NoSuchNumber	the number doesn’t exists
3	NoAnswer	the system reached max no answer retry (e.g. the customer didn't answer 3 times)
4	Answer	the contact is being managed by an agent
5	Busy	the system reached max ‘busy' retry (e.g. the customer's phone was busy 3 times)
8	Congestion	the system reached max ‘congestion' retry
10	Drop	the customer answered but the system hung up the call for timeout on the queue.
11	Abandoned	the customer answered but the customer hangup the call before being connected to an agent
12	Unknown	the system did not recognize the error status
13	Blacklist	the system found the contact in the blacklist
14	OriginateError	the system tried to originate the call but an error occurred
15	Global	the system reached max ‘global’ retry
16	AnswerAGI	the call was forwarded to a callysquare ivr. This is only for campaigns that have the callysquare project field set in the campaign
18	HangupInAMD	only if the Asterisk AMD application is active and channel variable AMDSTATUS is set as HANGUP
19	Machine	only if the Asterisk AMD application is active and channel variable AMDSTATUS is set as MACHINE
20	AgentReject	in the Preview method: if the agent accepts a call and, before the customer answers, the agent hangs up
21	Delete	only if the Administrator deletes a contact from the Hopper
22	RecallFailedTimeout	if the Recall In Queue function is disabled and the Recall Me Timeout is expired
23	RecallInQueue	if the Recall In Queue function is enabled and the Recall Me Timeout is expired
24	Edited	if the Contact Status has been modified in the Hopper

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Calls Status

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