Licenses

On this page

1 What’s about
2 License Information
3 Grace Period
4 Troubleshooting
5 FAQ
6 Related topics

What’s about

A license is a permit to use a set of XCALLY Motion features and modules. We offer Monthly or Annual plans that give you the flexibility to choose whichever fits your needs best. You can choose among the different options that give you access to a different set of Motion modules based on your contact centre requirements.

For more information write to sales@xcally.com.

License Information

From the Settings menu → License, you can find all the useful information about your active license

Type of License (monthly, annual)
Expiration Date
Token: the ID generated by the licensing system at startup, or any change occurred, to your particular installation.
Staff: number of Users, Agents, Telephones and Mobile Agents
Channels (Voice, Chat, Email, SMS, Fax, Open Channel, WhatsApp Connector Inbound, WhatsApp Connector Outbound) you're enabled to use

Modules (Contacts Manager, Dialer, Jscripty, Inspectors, Multiprofile, Timings) you're enabled to use
Sessions (Cally Square, Chat, Openchannel - visible from XCALLY version 3.50.0, WhatsApp Connector Inbound Sessions, Microsoft Teams Sessions).

The number of IVR channels and Channels sessions may be subject to technical limitations to ensure optimal XCALLY instance performance.

Add-Ons (WebRTC, Jaws integration, Customization for White Label, Screen Recording available for Phonebar, Microsoft Teams, Real-time Translator)
AI Solutions to enable:
- AI Bots to configure bots and use AI features on action plan
- AI Assistants to enable AI Prompt section and configure OpenAI assistants, usable in chatbots
- Agent Assistants to allow agents to get help from AI assistants during conversations management
- Quality Analysis to launch on voice recordings transcription, sentiment analysis and post-call analytics
Others: Update (when this feature is not enabled, the Motion and Phonebar version update is forbidden. Please contact us at license.xcallymotion.com to get it) and App Zone to use plugins

You can:

Retrieve License Token, useful when you open ticket for support
Update License
Download License Log File

1 Retrieve License Token

The Token must be reported to the Licensing Staff any time you need system changes. Please follow this process to copy the token.

Clicking on the token code, the token is copied to the clipboard and can be pasted anywhere.

A notification to confirm the operation’s success will appear (Token copied!).

2 Update License

Clicking on the pencil icon, a dedicated section pops up to update your license.

Here you can insert your new license manually to update it

3 Download Licence Log File

Clicking the download icon, the License Log File is downloaded.

A notification to confirm the operation success will appear (License log file downloaded!).

Grace Period

Please note that any change of any kind applied on your XCALLY server (i.e. CPU, memory, HDD, IP address, hostname, MAC, network etc.) can invalidate your XCALLY assigned license: for this reason, any move and change of your XCALLY server must be carefully planned and notified to the XCALLY team.

If XCALLY team does not receive the notification of changes related to XCALLY server or in case of delayed payments, XCALLY platform will automatically be deactivated for 7 days (grace period). Within the grace period, you have to inform XCALLY team to check if changes occurred (license.xcallymotion.com) or proceed with the payment to reactivate your license.

To re-activate a license due to a token change or migrate a license to a new server, contact us on http://license.xcallymotion.com , under the section "Move License to a New Token (Grace Period)", and enter the Old and New Token

To re-activate a license that has been disabled, contact us on http://license.xcallymotion.com