Omni Desktop Interface

The Omni Desktop Interface enables your Customer Care Agents to manage the Multichannel Interactions i.e. Voice calls, Web Chat, Open Channels Interactions, E-mails, SMS, Fax and more.

Furthermore, the Agents can access to the Contacts (advanced address book), Internal Messaging, Real time Dashboards, Voice Calls List managed by the Agent him/herself (generic, scheduled and abandoned), Recordings.

The full list of the available applications vary according to the permissions granted by the Administrator or the Supervisor to the Agent: all the Applications and Utilities that are not enabled for the Agent will not be shown in his/her sidebar Menu.