Queue Campaign Quick Guide

Step 1. Create a Trunk

Trunk is a SIP connection between your phone system and a VOIP provider. Your VOIP service provider will provide you information like Trunk Username, Password and Domain to register XCALLY to their trunking system.

Tools → Trunks

Step 2. Create an Interval

Define when your Queue Campaign will run!

Tools → Intervals

Step 3. Create a List and upload Contacts

Upload your Contacts: the Dialer will call them and route the call to your Agents automatically!

Contacts Manager → List

Contacts Manager → Contacts

Step 5. Create a Queue Campaign

Define the Dialing Method (Progressive, Power, Predictive, Preview) and other useful parameters (Time Interval, Timezone, Retry Times...) before running the Campaign.

Motion Bull → Queue Campaigns

Step 6. Add List to Queue Campaign

Associate your List of Contacts to the Queue Campaign!

Motion Bull → Queue Campaigns → Edit

Step 8. Add Agents/Teams to Queue Campaign

Associate your Agents and/or Teams of Agents to the Queue Campaign, so they can manage the calls originated by the Dialer.

Motion Bull → Queue Campaigns → Edit

Step 4. Create Agents

You can quickly create a new Agent that will manage calls using the XCALLY Phonebar.

Step 7. Add Blacklist to Queue Campaign (optional)

Avoid to call your blacklisted Contacts (if any).

Motion Bull → Queue Campaigns → Edit

Step 9. Start the Queue Campaign!

Motion Bull → Queue Campaigns → Edit

Step 10. Monitor the Queue Campaign

Motion Bull → Realtime