Manage Agents Status
This group of blocks can be used in an IVR in order to manage the queue status of the Agents who use external phones (soft phones, hard phones or mobile phones) instead of (or blended with) the traditional Phonebar or the WebRTC bar Agents.
You can find a sample IVR Project on your XCALLY Motion installation, which is quite ready-to-use and can be further refined according your needs:
Let's see how it works: