New Client Experience
New Client Experience toggle
On Motion environment, admin can use the New GUI Version, by enabling the 'New Experience' toggle on the sidebar.
For more information about New Client Experience you can ask to your Sales reference.
From 6 November 2023 New Client Experience option will be available for free on all licenses.
In order to use the New Experience, the option must be enabled on the license.
If you cannot enable the new experience, please open a license-modification ticket from here.
The change will take place for the admin, while nothing changes for agents in terms of visualisation.
Remember that a new server is not required to use the new experience.
With the new experience, new features and migrated old ones will be displayed on the new interface.
New features have been developed only with the new interface (as Agent Profiles, Timings, Inspector, Queue Groups…)
OLD EXPERIENCE - AS IT IS
When you activate the toggle, navigation takes place on the 'New Experience' for migrated and new sections.
NEW EXPERIENCE - AS IT WILL BE
Top bar
From the top bar you can:
Hide menu sidebar
Change language between Italian and English
Enable search bar
Internal messaging (when you click on it you will be redirect to traditional interface)
User profile to change password, manage MFA (by clicking on them you will be redirect to old interface), insert Personal settings or signout
Personal Settings
You can manage Personal Settings by clicking the relative button on user profile menu
From this interface, you can manage date and time format in each section shown in the panel below. For each format, you can use global settings or select a different option from the dropdown menu
Graphical updates on New Experience
On New Client Experience, if you made unsaved changes, a * will be visible in the edited sections.
If you want to modify items, 3 dots menu is replaced by icons (to edit or delete them) if there are a maximum of 3 icons commands (otherwise you will see 3 dots menu)
If you need to filter a table, you can click on filter menu button: by clicking on 3 lines icon you will see that they turn into an arrow (which indicates that you have applied a filter)
On the bottom of the page you can see number of items, number of selected items (and if you click on the relative info you can unselect all items) and number of items per page (which you can modify double clicking on the number and inserting the new one
Theme and Color Settings
On New Client Experience you can set color and theme of your platform by clicking on blue button on the bottom of the page
So you can choose color among 6 options and when you select a color you can view changes on pages e.g. in color buttons and functionalities
For theme you can select:
auto → automatically sets the scheme based on user's operating system's color scheme preference
dark
light
White Label Management
New Client Experience manages white label, so custom logos/header/page title uploaded in Customization section are visible. Morever there is a row on the bottom of New Client Experience pages with header white label and server version indication