In this section you'll find the list of the Reports immediately available when you install XCALLY Motion.

These Default Reports can be used as they are or copied in the Custom Report area and properly modified according your organization needs.

Anytime you install a new XCALLY Motion server from scratch you'll find these reports in the Motion Reports folder, and a copy of them is also saved in the Custom Reports area, for being viewed and changed by you.

Eventually, if we from time to time issue new reports in a newer version of XCALLY Motion, the update process will not copy them in the Custom area, but just in the Motion Reports area: you can do it yourself anytime using the Copy command.

Voice Reports

In this section you find the Reports useful to monitor the voice channel performance.

Queues

The Queues general reports are:

id	name	description	parent	table	joins	results
1	Details	Detailed queues report	motion_voice_queues	report_queue		UniqueId CallerIdNum CallerIdName Queue QueueJoinAt QueueLeaveAt QueueAbandon QueueAbandonAt Complete CompleteAt QueueExit QueueExitAt QueueExitReason DID TalkTime AbandonTime AnswerTime
2	Calls Result	Simple queue calls overview	motion_voice_queues	report_queue		CallerID Queue StartTime EndTime HoldTime Answered
17	Summary	Calls distribution by queue	motion_voice_queues	report_queue		Queue Offered Answered Answer Rate Abandoned Unmanaged Tot TalkTime AvgTalkTime AvgAbandonTime

Then we have the following other reports grouped by the context of the queue calls management.

Answered

id	name	description	parent	table	joins	results
3	Details	Detailed report about answered queue calls	motion_voice_queues_answered	report_agent		UniqueId CallerIdNum CallerIdName Queue Agent AgentCalledAt AgentConnectAt AgentCompleteAt AnswerTime TalkTime AgentACW AgentACWTime AgentComplete HangupReason LastEvent DID
4	Calls by Agent	Agent calls timer Handle time= talk time + ACW time	motion_voice_queues_answered	report_agent		Agent Completed TotTalkTime TotACWTime TotHandleTime AvgTalkTime AvgACWTime AvgHandleTime
5	Calls by Queue	Queue timer Handle Time= Talk Time + AVG TIme	motion_voice_queues_answered	report_agent		Queue Completed Tot TalkTime Tot HoldTime Tot ACWTime Tot Handle Time Avg TalkTime Avg HoldTime Avg ACWTime Avg Handle Time
6	Answer Time by Queue	Queues answer time performance	motion_voice_queues_answered	report_agent		Queue Tot Answered Answered <10s Answer Rate <10s Answered 10-20s Answer Rate 10-20s Answered 20-30s Answer Rate 20-30s Answered >30s Answer Rate >30s
7	Disconnection Cause	Summary of the calls disconnection causes	motion_voice_queues_answered	report_agent		Reason Calls
8	Answer Time by Hour	Answer time by hour	motion_voice_queues_answered	report_agent		Hour Tot Answered Answered <10s Answered 10-20s Answered 20-30s Answered >30s

Unanswered

id	name	description	parent	table	joins	results
9	Details	Detailed report about the unanswered calls	motion_voice_queues_unanswered	report_queue		UniqueId CallerIdNum Queue JoinAt LeaveAt Abandon AbandonAt Unmanaged UnmanagedAt UnmanagedReason QueuePosition DID Abandon Time Unmanaged HoldTime
10	Unanswered by Queue	Unanswered calls summary by queue	motion_voice_queues_unanswered	report_queue		Queue Abandoned Unmanaged Tot AbandonTime AvgAbandonTime Tot Unmanaged Time Avg Unmanaged TIme
11	Unmanaged calls	Unmanaged calls summary	motion_voice_queues_unanswered	report_queue		Reason Calls Tot Unmanaged Time
12	Abandon Time by Queue	Abandon time performance by queue	motion_voice_queues_unanswered	report_queue		Queue Tot Abandoned Abandoned<10s Abandoned Rate<10s Abandoned 10-60s Abandoned Rate 10-60s Abandoned 60-120s Abandoned Rate 60-120s Abandoned>120s Abandoned Rate>120s

Distribution

id	name	description	parent	table	joins	results
13	Calls by Date	Queue calls summary by date	motion_voice_queues_distribution	report_queue		Date Offered Completed Abandoned Unmanaged Tot TalkTime AvgTalkTime AvgAbandonTime
14	Calls by Hour	Calls distribution by hour	motion_voice_queues_distribution	report_queue		Hour Offered Answered Answer Rate Abandoned Unmanaged Tot TalkTime AvgTalkTime AvgAbandonTime
15	Calls by Day	Calls distribution by day of the month	motion_voice_queues_distribution	report_queue		Day Offered Answered Answer Rate Abandoned Unmanaged Tot TalkTime AvgTalkTime AvgAbandonTime
16	Calls by Weekday	Calls distribution by day of the week	motion_voice_queues_distribution	report_queue		DayOfWeek Offered Answered Answer Rate Abandoned Unmanaged Tot TalkTime AvgTalkTime AvgAbandonTime

Calls

id	name	description	parent	table	joins	results
18	Details	Calls detail (cdr)	motion_voice_calls	report_call		UniqueID Type Tag Source Destination CallerID DestChannel LastApp LastData StartTime AnswerTime EndTime Duration Disposition
19	Outbound	Manual outbound calls detailed report	motion_voice_calls	report_call		UniqueID AgentExtension Source Destination CallerId StartTime AnswerTime EndTime Duration Billsec Disposition Tag
20	Calls by Type	Summary report of the calls type	motion_voice_calls	report_call		Type Calls Tot Duration Avg Duration
21	Outbound Calls Disposition	Outbound calls grouped by disposition	motion_voice_calls	report_call		Disposition Calls Tot Duration Avg Duration
22	Outbound Calls by Agent	Summary of outbound calls grouped by agent	motion_voice_calls	report_call		Agent Calls Tot Duration Avg Duration
23	Outbound Calls by Date	Summary of outbound calls grouped by date	motion_voice_calls	report_call		Date Calls Tot Duration Avg Duration

Agents

id	name	description	parent	table	joins	results
25	Activities Summary	Agent's activities report	motion_voice_agents	report_member		Agent Login Time Talk Time Pause Time
26	Pause Details	Agents status details	motion_voice_agents	report_member		Agent EnterAt ExitAt Pause Duration
27	Details	Agent's status detail	motion_voice_agents	report_member		Agent Interface Event Type EnterAt ExitAt Duration
28	Pause Time	Agent's pause time	motion_voice_agents	report_member		Agent PauseType Duration

Cally Square

id	name	description	parent	table	joins	results
29	Summary	CallySquare Summary	motion_voice_callysquare	report_square		Project Name UniqueId CallerId DID Start Time End Time Duration
30	Blocks	CallySquare Blocks Detail	motion_voice_callysquare	report_square_details		Unique Id Project Name Caller Id Block Data

Recordings

id	name	description	parent	table	joins	results
31	Rating by Agent	Records rating by agent	motion_voice_recordings	voice_recordings		Agent Recorded Calls Total Rating Avg Rating
32	Rating by Queue	Records rating by queue	motion_voice_recordings	voice_recordings		Queue Rated Calls Total Rating Avg Rating

Motion Bull

Queue Campaigns

id	name	description	parent	table	joins	results
33	Details		motion_bull_queue_campaigns	cm_hopper_final		Campaign Name CallerIdNum LastCallAt State Global Count Drop Reason BlackList Agent Talk Time Disposition UniqueId
34	Calls Summary		motion_bull_queue_campaigns	cm_hopper_history		State Calls Calls (%)
35	Campaign Calls		motion_bull_queue_campaigns	cm_hopper_final		Campaign Name State Total Calls
36	List Penetration Rate		motion_bull_queue_campaigns	cm_hopper_final		ListId Contacts Managed Penetration Rate
37	Agent Calls		motion_bull_queue_campaigns	cm_hopper_final		Agent Calls AVG Talk Time
38	Disposition Rate		motion_bull_queue_campaigns	cm_hopper_final		Disposition Total Total (%)
39	Agent Disposition Rate		motion_bull_queue_campaigns	cm_hopper_final		Agent Disposition Total Total (%)

IVR Campaigns

id	name	description	parent	table	joins	results
40	Details		motion_bull_ivr_campaigns	cm_hopper_final		Campaign Name CallerIdNum LastCallAt State Global Count Drop Reason BlackList Agent Talk Time UniqueId
41	Calls Summary		motion_bull_ivr_campaigns	cm_hopper_history		State Calls Calls (%)
42	Campaign Calls		motion_bull_ivr_campaigns	cm_hopper_final		Campaign Name State Total Calls
43	List Penetration Rate		motion_bull_ivr_campaigns	cm_hopper_final		ListId Contacts Managed Penetration Rate

Chat

id	name	description	parent	table	joins	results
44	Website Summary	Chat interactions by website	motion_chat	chat_interactions	chat_websites	Web Site Interactions Open Closed Unmanaged Abandoned
45	Website Times	Chat interaction times by website	motion_chat	chat_interactions	chat_websites	Web Site Interaction Time AVG Interaction Time
46	Chat By Agent	Chat interactions by agent	motion_chat	chat_interactions	users	Agent Closed Interaction Time AVG Interaction Time
47	Chat By Date	Chat interactions by date	motion_chat	chat_interactions		Date Interactions Completed Completed (%) Unmanaged Unmanaged (%) Abandoned Abandoned (%) Interaction Time AVG Interaction Time
48	Chat By Queue	Chat interactions by queue	motion_chat	report_chat_queue	chat_queues	Queue Interactions Accepted Timeout Hold Time AVG Hold Time

Email

id	name	description	parent	table	joins	results
49	Email Account Summary	Email interactions by account	motion_mail	mail_interactions	mail_accounts	Email Account Interactions Open Closed
50	Email Account Times	Email interaction times by account	motion_mail	mail_interactions	mail_accounts	Email Account Interaction Time AVG Interaction Time
51	Email By Agent	Email interactions by agent	motion_mail	mail_interactions	users	Agent Closed Interaction Time AVG Interaction Time
52	Email By Date	Email interactions by date	motion_mail	mail_interactions		Date Interactions Completed Completed (%) Interaction Time AVG Interaction Time
53	Email By Queue	Email interactions by queue	motion_mail	report_mail_queue	mail_queues	Queue Interactions Accepted Timeout Hold Time AVG Hold Time

Openchannel

id	name	description	parent	table	joins	results
54	Openchannel Account Summary	Openchannel interactions by account	motion_openchannel	openchannel_interactions	openchannel_accounts	Openchannel Account Interactions Open Closed
55	Openchannel Account Times	Openchannel interaction times by account	motion_openchannel	openchannel_interactions	openchannel_accounts	Openchannel Account Interaction Time AVG Interaction Time
56	Openchannel By Agent	Openchannel interactions by agent	motion_openchannel	openchannel_interactions	users	Agent Closed Interaction Time AVG Interaction Time
57	Openchannel By Date	Openchannel interactions by date	motion_openchannel	openchannel_interactions		Date Interactions Completed Completed (%) Interaction Time AVG Interaction Time
58	Openchannel By Queue	Openchannel interactions by queue	motion_openchannel	report_openchannel_queue	openchannel_queues	Queue Interactions Accepted Timeout Hold Time AVG Hold Time

SMS

id	name	description	parent	table	joins	results
59	Sms Account Summary	Sms interactions by account	motion_sms	sms_interactions	sms_accounts	SMS Interactions Open Closed
60	Sms Account Times	Sms interaction times by account	motion_sms	sms_interactions	sms_accounts	SMS Account Interaction Time AVG Interaction Time
61	Sms By Agent	Sms interactions by agent	motion_sms	sms_interactions	users	Agent Closed Interaction Time AVG Interaction Time
62	Sms By Date	Sms interactions by date	motion_sms	sms_interactions		Date Interactions Completed Completed (%) Interaction Time AVG Interaction Time
63	Sms By Queue	Sms interactions by queue	motion_sms	report_sms_queue	sms_queues	Queue Interactions Accepted Timeout Hold Time AVG Hold Time

FAX

id	name	description	parent	table	joins	results
64	Fax Account Summary	Fax interactions by account	motion_fax	fax_interactions	fax_accounts	FAX Accounts Interactions Open Closed
65	Fax Account Times	Fax interaction times by account	motion_fax	fax_interactions	fax_accounts	FAX Account Interaction Time AVG Interaction Time
66	Fax By Agent	Fax interactions by agent	motion_fax	fax_interactions	users	Agent Closed Interaction Time AVG Interaction Time
67	Fax By Date	Fax interactions by date	motion_fax	fax_interactions		Date Interactions Completed Completed (%) Interaction Time AVG Interaction Time
68	Fax By Queue	Fax interactions by queue	motion_fax	report_fax_queue	fax_queues	Queue Interactions Accepted Timeout Hold Time AVG Hold Time

WhatsApp Connectors

id	name	description	parent	table	joins	results
64	WhatsApp Account Summary	Whatsapp interactions by account	motion_whatsapp	whatsapp_interactions	whatsapp_accounts	WhatsApp Accounts Interactions Open Closed
65	WhatsApp Account Times	Whatsapp interaction times by account	motion_whatsapp	fwhatsapp_interactions	whatsapp_accounts	WhatsApp Account Interaction Time AVG Interaction Time
66	WhatsApp By Agent	Whatsapp interactions by agent	motion_whatsapp	whatsapp_interactions	users	Agent Closed Interaction Time AVG Interaction Time
67	WhatsApp By Date	Whatsapp interactions by date	motion_whatsapp	whatsapp_interactions		Date Interactions Completed Completed (%) Interaction Time AVG Interaction Time
68	WhatsApp By Queue	Whatsapp interactions by queue	motion_whatsapp	report_whatsapp_queue	whatsapp_queues	Queue Interactions Accepted Timeout Hold Time AVG Hold Time

Agents

id	name	description	parent	table	joins	results
24	Login Time	Agent's login time	motion_agents	report_member		Agent Duration