Motion Phonebar Changelog

Owned by XCALLY Knowledge (Unlicensed)
Last updated: Apr 15, 2024 by Product Knowledge
5 min read


Pre-Requisites

Please read carefully the requirements described here before installing!

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Version

Date

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Version

Date

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5.2.0.0

Feb 28, 2024 

Phonebar Changelog:

Version 5.2.0.0

Feb 28, 2024

[XM-230] Fixed issue with received calls saved in the recent dialed dropdown list, not distinguish numbers actually dialed by the agent. With this fix, only Outbound calls are viewable in the dropdown list of recent contacts

[XM-241] Fixed issue with automatic screen recording stopped even during active call. With this fix, the automatic screen recording remains active if the call is still on going

[XM-257] Fixed issue with mismatching between queues and relative agents in Messenger section when filtering agents by “queues”, obtaining a list with elements not belonging to the selected queue. With this fix, the queue filter has been removed

[XM-270] Fixed issue with Agent Presence section, showing an empty list if filtering by “All” list status. With this fix, if “All” filter is selected, on agent presence all agents associated to all queues are shown

[XM-339] Improvement of Phonebar click to call: if you click on links like call to:number or tell:number, Windows requires which application to use for opening the link and also Phonebar is now a supported one. If the Phonebar is running and you click a link, a call will start directly to the number indicated, activating a click to call → https://xcally.atlassian.net/wiki/spaces/XM/pages/1845789052/Phonebar+Agent#Click-to-call-option%5BhardBreak%5D

[XM-2245][XS-10390] Fixed issue with interrupted video recording when an agent booked a pause rather than waiting for the end of the call. With this fix, the video recording does not stop when agent books a pause, but only when the call ends

[XM-2330] Addition of options to manage the automatic popup closing in triggers type MotionBar/Popup. This update works only from 5.2.0 Phonebar version and XCALLY version 3.31.0 → documentation coming soon

[XM-2361][XS-10583] Fixed issue with “Call History” section, where column related to hour was displayed as “Date” rather than “Time”. With this fix, setting as language English the column displays the right header “Time”

[XM-2387][XS-10601] Fixed issue with booked pause not kept during Inbound and Outbound calls: when the agent finished the call the status returned to “ready”. With this fix, if agent books a pause, when the call ends, the pause is correctly maintained

Version 5.1.47.0

Jan 23, 2024

[XM-239] Fixed issue with Automatic Video Recording, which did not stop if call was ended by busy signal and it stopped only by clicking on relative button. With this fix, if call ends by busy signal, recording stops automatically

[XM-340] Update masking algorithm for Phonebar application, by adding settings on characters number to hide according to the string type ( privacyPolicyNumber / privacyPolicyEmail / privacyPolicyName ). If on General → Security → Privacy Policy sections you insert 0, all characters are to be hidden, otherwise you can indicate characters number starting from the right

[XM-1017] Update the authentication method for web socket connection → https://xcally.atlassian.net/wiki/spaces/KB/pages/2294939666 (In order to consult this documentation, you need to be logged with your Jira Account)

[XM-2182][XS-10339] Update of visualization using special characters: by creating a trigger to open a Phonebar popup, if in the template you use special characters in a variable, they are correctly displayed

 

Version 5.1.46.0

Dec 18, 2023

[XM-1607] [XS-8944][XS-10097] Fixed issue with Phonebar disconnection not notified to the agent: when Agents automatically got disconnected by Motion, they were not visible on Realtime even if they return to being active. With this fix, Phonebar, when reconnecting to Socket.IO, checks the agents' status: if they have been logged out it displays a message and closes requiring you to log in again

[XM-1883][XS-9902] Fixed issue with Phonebar login, case sensitive: with this fix it’s possible to log in successfully as case insensitive

[XM-2085][XS-10159] Add support for new Busylight models with the new PIDs in your applications: 

  • 0x3BCE (Busylight Alpha Model 2)

  • 0x3BCF (Busylight Omega Model 2)

 

Version 5.1.45.0

Oct 18, 2023

[XM-925] Fixed issue with Phonebar Interface: while agent is making a call, phonebar box disappeared from the interface. With this fix, a box CALLING is visible when the call is initiated and the box disappears when the conversation is made

[XM-1363][XS-9060] Fixed issue with Call Conference and DTMF on a Cally Square project: with this fix in a project with a menu and e.g. three playbacks executed according to the number pressed on the keypad, the Cally Square project is carried out regularly

[XM-1559][XS-9488] Fixed issue with an error occured on Phonebar on Motion Version v2.0.76

[XM-1622] Added profile selection when logging in via phonebar. Agent, with at least one profile, views profile selection during login

Version 5.1.44.0

Aug 28, 2023 

Version 5.1.43.0

Jul 10, 2023 

  • [XM-1129] [XS-8504] Fixed issue with screen recording feature, recording only the Agent’s audio and video and not the Customer audio

  • [XM-1323] [XS-9006] Added the call uniqueId in the /calls API response

Version 5.1.42.0

Apr 13, 2023

  • [XM-248] Fixed issue with Outprefix extension shown in active calls

  • [XM-264] [XS-5074] Fixed issue with Outprefix extension saved in call history

Version 5.1.41.0

Mar 30, 2023

  • [XM-851] [XS-8188] Fixed issue with Agent Presence: disabling permissions for Presence, the Agent Presence tab is not visible from the Phonebar

  • [XM-853] [XS-7953] Fixed issue with recording: given a call, when a recording is active and an Agent pause/start the recording then the recording re-starts

  • [XM-870] XCALLY Logo Update

  • [XM-879] [XS-8261] Fixed issue with special characters: if Motion calls the Phonebar API with a PREFIX, the Phonebar removes special characters also from the prefix. The prefix remains the same.

Version 5.1.40.0

Mar 16, 2023

  • Fixed issue with API, not removing special characters from the number

  • Application update to manage MFA feature

Version 5.1.39.0

Feb 13, 2023

  • [XS-7857] Fixed issue with Salesforce softphone not working properly with Phonebar API

Version 5.1.38.0

Feb 1, 2023

  • Fixed Phonebar API CORS error when from Omnidesktop an Agent Phonebar performs a call

Version 5.1.37.0

Dec 15, 2022

  • Fixed "logo not found" error on first login

Version 5.1.36.0

Nov 28, 2022

  • Double ringing tones on outgoing calls

Version 5.1.35.0

Oct 26, 2022

  • [PBAR-448] Server and Language settings were not correctly saved

Version 5.1.34.0

Oct 20, 2022

  • [PBAR-446] Screen recording button is enabled also when the option is disabled

Version 5.1.33.0

Oct 5, 2022

  • [PBAR-444] Added two factor authentication

Version 5.1.32.0

Sep 21, 2022

  • Call History start scrolling after 7 entries, disabling the CLOSE button

  • Update XCALLY logo in Phonebar application

  • Add unattended option for the phonebar

  • Update documentation link

  • Mask sensitive data: phone number in call history and number to dial

  • [PBAR-437] [XS-6438] Manual voice recording - with outprefix not function

  • [PBAR-439] [XS-6657] [XS-6700] Realtime Agents Logon Time difference

  • [PBAR-441] Add management of login logo if customization license is enabled

 

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